Success

An electronics firm salvaged $400,000 in integrated circuits containing an out-of-spec solder, thanks to an Intellex coatings expert. The expert confirmed the ICs could be re-coated and identified suppliers to do the job.

A sporting goods manufacturer had recently implemented a new manufacturing process that increased the longevity of one of its products but led to strange rattling sounds during actual use. Three Intellex experts helped the team revise and optimize certain chemical formulations that dramatically improved the situation. Six months later, the client reported no evidence of the rattling sounds and projected that the product’s shelf life had increased four-fold. Market acceptance increased, enhancing revenues and increasing market share.

Field tests on a manufacturer’s new roadside flare confirmed that it burned too quickly. Needing a fast solution to keep the product development schedule on track, the project leader called an Intellex expert who also consults with tobacco companies. He suggested a coated cardboard substrate that, when properly shaped, would exhibit the ‘slow-burn’ properties needed for the new flare device.

When the applications support engineer at a specialty chemical company received calls from two of its customers requesting help with sealing glass to titanium, he set out to learn all he could about the process. Faced with limited time and resources, he turned to Intellex experts and quickly identified two material scientists with expertise in sealing glass to metal. He called them both. The experts thoroughly explained the procedure over the phone, and shared their experience with the process. They also offered tips regarding application. “It’s amazing what I picked up from two phone calls,” he said. “I would have spent 1 to 2 weeks uncovering that kind of detail on my own. The experts gave me the confirmation I needed to counsel my customers. They were very impressed with my fast response time!”

A specialty chemical producer needed to determine the application and market potential for a novel corrosion inhibitor for use as an additive in antifreeze. The company used an Intellex expert to obtain the market intelligence they sought. During a one-hour phone call, an expert with 20 years of technical experience in antifreeze formulations provided first-hand knowledge that accelerated product development for the manufacturer.