Expert Details
Telecommunications and CCO Leadership
ID: 739744
Papua New Guinea
Throughout his successful career, Expert has turned around businesses and enhanced the value of operating business units through process improvements focused on sales and best practice identification and implementation. He has strategized a range of activities entailing sales processes, forecasting, pricing, key account management, profitability, digital, new product, start-ups, incubator, market research, data centers, call centers, supply chain, network management, brand strategy, and business development.
Expert has undertaken major paramount efforts in collaborating with the Board Committee to ease the decisionmaking process with the prime focus towards topline and bottom-line performance. A recognized leader and organizational change agent, he has delivered business results focused on improving business processes to improve reliability, simplify practices, and facilitate scalable growth. He has exhibited strong strategic and analytical orientation coupled with exceptional communication skills, as well as a highly developed collaborative nature.
Expert has worked with numerous highly influential telecommunications companies, including Vodafone, Reliance Jio, Afghan Wireless, Tata, Aircel & NIIT in Asia, Australia, Fiji, Papua New Guinea, Vanuatu, South Pacific, UK, and Oceanic region.
Expert's industry-diversified support services included Wireless Telecommunication Services, Software Cable and Satellite, Diversified Telecommunication Services Communication, Satellites, Advertising, Internet Advertising, Online Consumer Electronics Retail Computer and Computer Software, Internet Software, Online Bill Payment Services, Internet Service Providers (ISP), Internet, Marketing Automation Software, Customer Billing Software, Broadband Telecommunications Services, and Wireless Telecommunication Services.
His areas of expertise include Cloud Services Communication Platform as a Service (CPaaS), Telecom as a Solution service (TaaS), IOT Solutions, SaaS solutions, IT Contracts, Managed IT Services, OTT Products, Revenue Generation, Vendor Managed Services, Data Center Strategy and Design, Mergers and Acquisitions (M&A), Profit and Loss Management, Turnaround Management, BSS / OSS, B2B Distribution and Enterprise, B2B marketplace, B2C marketing, Business & Strategic Planning, Product Life Cycle Management (PLM), Go-To-Market (GTM) Strategies, new market development, Product Design & Management, Revenue Management, Pricing, "Know Your Customer (KYC)," Anti-Money Laundering Solutions (AML), FTTH BPO/Contact Center Network Equipment, Cybersecurity Solutions, Edge Computing, 5G/6G Networks, Smart Cities, CPS Technology & Infrastructure, MVNO Space, Employee Communication Platforms, Supply Chain Landscape, and Transformation Mobile Financial Services (MFS).
Areas of expertise include Customer Care, SEO, Digital Marketing, Workforce Management, Wholesale Services, Digital Health & Safety, Fixed Connectivity, Unified Communications, IT Channel Partnerships, Conversational AI Governance, Study Survey, CVM- Prepaid and Postpaid Mobile Market, Big Commerce, Telecom data in Advertising, Public IX and IP transit Services, Tech Recruiting, Marketplace Small Cells, the Telecommunications Industry, Quantified Organizations, Geospatial Data Integration, Software Space, Fraud Detection and Abuse Prevention, Tower Industry Brand Management, Software Digital Asset Management, Optical component/transceiver module, Connectivity Services, Payment Service Providers (PSP), Digital Merchants, Fintech, Fiber, and FTTH Email Hosting Space.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2001 | Degree: MBA | Subject: Information Technology | Institution: University of Lucknow |
| Year: 1997 | Degree: BS | Subject: Physics, Chemistry, Maths | Institution: University of Lucknow |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2019 to Present | Employer: Undisclosed | Title: Chief Commercial Officer | Department: Commercial |
Responsibilities:In his role as CCO for this household name in telecommunications, Expert has achieved the following:❖ Consolidated business divisions, prioritizing companies' importance and focus based on their contribution to the bottom line. ❖ Turned around business and improved operating business units' value through process improvements focused on sales and best practice identification and implementation. ❖ Developed, reviewed and reported on the business development division's strategy, ensuring the strategic objectives are well understood and executed by the team. ❖ Conceptualized and implemented competitive strategies for generating sales and interpreting the competition to fine-tune marketing strategies. ❖ Contributed to the business vision, directed and influenced strategies and monitored the execution of major business initiatives. ❖ Spearheaded the P&L activities of the division; impacted organization profitability through effective strategic and tactical management decisions. ❖ Established strategic tie-ups and alliances with Technology and Business Partners, adding value to the business. In a prior role (2012), Expert served the same household name in telecommunications as Head of Marketing for Paid and Prepaid Services. |
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| Years | Employer | Title | Department |
| Years: 2016 to 2019 | Employer: Jio | Title: General Manager | Department: Marketing: Product Innovation and Pricing |
Responsibilities:In his role as GM of Marketing, Product Innovation and Pricing, Expert improved propositions and pricing strategies for the business-to-consumer and business-to-business sides of operations across all channels and sections. His roles included roadmap development, implementation, and planning -- as well as offer and promotions development to ensure alignment. Management included high-level leadership, marketing coordination, and dovetailed efforts between major B2B efforts, finance, ISO and billing.Additional critical responsibilities: Business intelligence Operations forecasting Commercial insights Business planning Strategy Expert conducted the following: Sales planning and delivery across India for numerous stakeholders Documentation and presentations to said collaborators Innovation development and knowledge sharing Business opportunity identification Risk reporting at a high corporate level Key trends analytics Business issues reporting |
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| Years | Employer | Title | Department |
| Years: 2013 to 2016 | Employer: Afghan Wireless Communication Company | Title: Marketing | Department: Voice & Mobile Broadband |
Responsibilities:Expert's key achievements took place within the fields of value share, base share, net adds targets, revenue, short-term targets, and accomplishments within agreed budgets.He developed CVM operations and strategies, skills, in-depth knowledge, processes, and tools, where applications included campaign portfolios, new business development, and promotion. Responsibilities included comprehensive market planning, enterprise and retail roadmaps, delivery management, and business innovation and evolution. Expert's product launch experience covers the full process: Pre-launch resource sharing, training, testing, concept, fiscal projections, shared work across departments, pre-launch, in-depth marketing in a variety of media, ultimate launch, and evaluation. He played key roles in business analysis across verticals; pinpointed key growth fields; accomplished retention via input from the sales team; and conducted forums, surveys, and other response-driven engagements to undertake competitive analysis. Expert met targets on business KPI's and data traffic. During this time he closely monitored the market using multiple intelligence sources, including revenue and customer shares. He met annual operating plan numbers by meeting sales targets at two levels. |
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| Years | Employer | Title | Department |
| Years: 2010 to 2012 | Employer: Reliance Communications | Title: Head of Usage and Retention | Department: Prepaid Services |
Responsibilities:Expert served Reliance Communications' Usage and Retention division as Head. |
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| Years | Employer | Title | Department |
| Years: 2009 to 2010 | Employer: S Tel LTD | Title: Head of Business Operations | Department: Customer Life Cycle |
Responsibilities:Expert was Head of Customer Life Cycle Business Operations for over one year. |
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| Years | Employer | Title | Department |
| Years: 2008 to 2009 | Employer: Aircel | Title: Usage and Retention Lead | Department: |
Responsibilities:Expert served Business Operations as Lead of Usage and Retention for Postpaid and Prepaid Services. |
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| Years | Employer | Title | Department |
| Years: 2008 to 2008 | Employer: Tata Teleservices | Title: Head of Customer Care | Department: |
Responsibilities:Expert was Head of Customer Care for Usage and Revenue. Leading role in Business Operations. |
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| Years | Employer | Title | Department |
| Years: 2003 to 2008 | Employer: Reliance Communications | Title: Business Operations Manager | Department: |
Responsibilities:Expert held a leading role within Prepaid Services as Business Operations Manager. |
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| Years | Employer | Title | Department |
| Years: 2001 to 2003 | Employer: NIIT | Title: Senior Business Executive | Department: |
Responsibilities:Expert held a Senior Business Executive role with this multinational corporation for two years. |
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Fields of Expertise
cellular telecommunication, Internet, communication satellite, 5G mobile networks, cloud, business operations, business process improvement, operational process improvement, Process Improvement, sales, sales effectiveness, sales planning, sales management, forecasting, market forecasting, account management, key account management, new product development, new product launch, new product planning, business startup, startup, B2B market research, market research, data center design, call center operation development, call center, supply chain, supply chain cost reduction, supply chain management, supply chain optimization, brand strategy, business development, new business development, business organization, organizational development, organizational change, wireless telephone, international telecommunication, mobile telecommunication, telecommunication, telecommunications, telecommunication network, telecommunications management, telecommunications industry, telecommunications marketing, satellite, Internet advertising, software, consumer electronic product, consumer electronics retail, online consumer electronics retail, marketing automation, marketing automation software, broadband, broadband communication, broadband network, wireless broadband networks, wireless broadband system, SEO, digital marketing, workforce management system