Expert Details
Telecommunications
ID: 732863
United Kingdom
This includes 10+ years’ Technical Architectural experience and 15+ years’ Management Experience within Telecommunication Services. Expert has led and managed large customer-facing Programmes and projects within telecommunications and Technology environments, including large scale CRM implementations.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 1986 | Degree: Marine electronic telecommunication engineering | Subject: Telecomms | Institution: Wray Castle |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2015 to Present | Employer: Undisclosed | Title: Program Manager / Project Manager | Department: Unified Communications and digital |
Responsibilities:Duties at Employer were to integrate new Cisco contact center systems into Aviva insurance in NorwichAccountabilities: • Analyse business requirements to support the definition of project scope • Managed using prince methodologies of work streams / projects of large Programmes • Manage a diverse range of work streams / projects within larger Programmes • Manage development & usage of the Integration lab • Identify and manage risks, issues and dependencies, proactively intervening to remove roadblocks • Support in presentation of clear targeted communications to all key stakeholders, to support business readiness and promote engagement in delivery • Ensure VCA & CMA fully working. • Analyse business requirements to support the definition of project scope • Managed using Agile and prince methodologies of work streams / projects of large Programmes • Manage a diverse range of work streams / projects within larger Programmes • Achieve business change and improvement using standard methodologies • Identify and manage risks, issues and dependencies, proactively intervening to remove roadblocks • Support in presentation of clear targeted communications to all key stakeholders, to support business readiness and promote engagement in delivery • Development and promotion of business change best practice e.g. process, methodology, toolkit, behaviors. |
|||
| Years | Employer | Title | Department |
| Years: 2015 to 2015 | Employer: Capita | Title: Unified Communication Specialist / Programme Manager | Department: Unified Communications |
Responsibilities:Working in the design, management and implementation of Service Birmingham’s Cisco UnifiedCommunications deployment for Birmingham City Council assessing Cisco, Avaya, Lync and Mitel. Main focus: to integrate VoIP hardware, software, and network features and functionality into the customer’s environment and to service Birmingham work in local government for the largest city council in Europe – Birmingham city council. Achievements: • Designed and developed Service Birmingham’s Cisco Voip/UC deployment and solutions for customers. • Managed rfp for vendor selection • Chose which solution direction to go “Hybrid, on premise or Cloud/Hosted” based on technical requirement verses cost & functionality. • Wrote high level project plan for roll out to corporate customer and contact centres. • Consulted with the customer while they were making major business decisions and processes that would be used to manage their overall telephony enterprise • Responsible for the technical correctness and completeness of integrated systems designs • Worked with limited guidance on projects within defined criteria • Provided solutions to a diverse range of moderately complex problems • Undertook hardware administration and testing • Completed network validation, certification and documentation • Monitored remote administration and systems • Performed integration with other enterprise applications. • Wrote, evaluated and scored proposal in the telephony space – legacy TDM and VoIP • Delivered key projects and products within agreed times, costs and quality of 4g / lte networks, 3g & 2g Project support on EE’s behalf interfacing into MBNL sponsored projects • Integrated and migrated overseas contact centres to new Voip & MPLS network. • Provided the release schedule and all related communication • Through collaboration with other Network Services teams ensured that the solutions delivered meet standards of quality and reliability. • Unified communication strategy for the business with Cisco & Lync solutions • Maintained an up-to-date 6 to 12 month forward release plan • Produced and maintained access network process design project packs and documentation for the EE 4g / lte networks, 3g & 2g networks. • Provided a point of contact to the Delivery Control function • Implemented planning and execution |
|||
| Years | Employer | Title | Department |
| Years: 2013 to 2015 | Employer: EE | Title: Unified Communication Specialist / Programme Manager | Department: RAN and contact center |
Responsibilities:Expert’s duties were to deliver fast track, configurable and high quality IT solutions required to support the business roadmap f’s domains. Expert has a blend of architectural / design skills but with an emphasis on delivery and operational excellence. Expert drives the move to enable the business to operate day to day configurability changes within the frontline technology Dev product software packages.• Advised the business on the roadmap and the most efficient out of the of the box solutions • Managed global VoIP & MPLS network migrations, integrations and strategy • Manage a diverse range of work streams / projects using Agile and prince methodologies. • Ensured that the out of the box solutions meet the business need but can be delivered with a quick time to market and convincing the stakeholder that this solution can meet his business need Assisted early identification of scoping and best routes to delivery from the IT CT teams. • Provided long-term new capabilities to support business using standard solutions • Helped generate a culture of continuous improvement in technological solutions, process and behavior including management of sprints. • First point of call for all business demands within the domain for requirements which require new solutions to be deployed or existing solutions modified. • Worked with the key business stakeholders to select IT solutions with short time to market (wherever possible) through out of the box configured solutions rather than Programming. • Frequent business engagement to direct own research in to potential short, medium and long term technical solutions. • Led representation back to the vendors on business direction and functional (and non-functional) product improvement requests. • Acted as domain technical support to the Head of IT CT Dev to facilitate technical issue resolution, innovation, commercial evaluation, business benefit vs cost, PoC options and feasibility investigations. |
|||
| Years | Employer | Title | Department |
| Years: 2012 to 2012 | Employer: Kingspan | Title: Programme Manager and Consultant | Department: IT |
Responsibilities:Reviewing Kingspan's Telephony network and MPLS network and writing a RFP for a replacement telephony solution Voip (They had some Avaya exchanges already). Also auditing a recently commissioned NEC VoIP PBX system in the Netherlands. Expert designed and planned the e2e solution for VoIP for them and advised on their MPLS network. Review of the strategy for San storage. Kingspan are heavy Citrix users |
|||
| Years | Employer | Title | Department |
| Years: 2011 to 2012 | Employer: PJ Media | Title: Programme Manager and Consultant | Department: IT |
Responsibilities:Working between: PJ Media and Data Select. Managing the relationship and delivery of their client’s Ecommerce portals. The project involves the scoping and launching of their clients product which is a multichannel tool developed in an agile environment under prince2 methods. The key responsibilities were e2e design of networks, chairing meetings with developers, network architects & with sales functions and pushing the product through to support. The end client is based in Slough, so working between Marlow and Slough.Expert also conducted Programme and project management work of implementing CRM System with multiple sites (Sage and sales logic) ensuring the finalisation of their CRM implementation. Dataselect is also a logistic / fulfillment company, Expert project managed the on boarding of several companies to their warehouse system. Main software tools were Microsoft Office, including Visio and Project 2010 |
|||
| Years | Employer | Title | Department |
| Years: 2009 to 2011 | Employer: Giant | Title: Programme Manager and Consultant | Department: Consulting |
Responsibilities:Programme Manager and Consultant Global Crossing (Bracknell) Senior Product DevelopmentManager As a Programme manager and senior product development manager worked on various ip VoIP & Mpls products Wholesale Applications Community (Now part of the GSMA) January 2011 - April 2011 Programme Manager Operator On-Boarding WAC (recently merged with Joint Innovation Lab (JIL)) was a joint venture formed between 58+ Carrier Operator companies including AT&T, Orange, Employer, Verizon, China Mobile, etc. WAC has a combined customer reach of well over 3 billion consumers, WAC was established to promote the development of new mobile technologies, applications and services, with an initial focus on developing and deploying a mobile widgets platform to encourage innovative new mobile internet services. These mobile widgets will be capable of enhancing the customers' mobile internet experience on a variety of smart phones as well as mid- and low- cost handsets on multiple operating systems. Worked cross functionally to define and implement on-boarding of all WAC member operators Identify the current processes of on-boarding and suggested improvements to process. Developed common on-boarding strategy with member operators. Employer group December 2009 - November 2010 Programme Manager Working in Paddington, but working for the Employer group in Dusseldorf, Expert was responsible for leading the planning & the launch of a new, global product offering (Employer 360) in all non-European countries. Ensuring governance & Programme was on track. Expert was responsible for ensuring performance of the product as well as performance of the global Programme roll out. Responsible for all pillars, Marketing, Go-to Market, Delivery & operations, Dev Programmers, shop, music & architecture. Successfully launched the 360 product in 67 countries in 2 months (Under time, under budget). Main software tools were Microsoft Office, including Visio and Project 2010 CfBT Education trust August 2009 - September 2009 Programme manager & Tele communication Consultant CfBT had outsourced their international data & voice to a vendor, the vendor supplied a MPLS solution. Expert was brought in to identify problems & gaps in requirements, which could be translated into contract changes. Expert also made suggestions on strategy and process changes associated with the new MPLS network & Programme Managed the interfaces. Main software tools were Microsoft Office, including Visio and Project. |
|||
| Years | Employer | Title | Department |
| Years: 2008 to 2008 | Employer: Fujitsu | Title: Lead Solution Network Architect- Programme management | Department: Consulting |
Responsibilities:Pre-sales & solution integration. Expert was tasked with reviewing current pre-sales bid and advising on improvements – Leading a large team of engineers & architects in the bid design & solution. Sole responsibility for all global vendor costs. Project was to merge Reuters & Thompson's global telecoms network (MPLS migration, Metro ring WDM, IMS investigations). VoIP harmonization of the two companies (Cisco and Avaya) Responsible for Equipment costs, sourcing, logistics (Hardware & network circuit), vendor rfp, licensing negotiations. Sanitized all bid costs & assumptions ( Expert produced a “Living” xls model). |
|||
| Years | Employer | Title | Department |
| Years: 2007 to 2008 | Employer: Teleco systems | Title: Telecom consultant | Department: Consulting |
Responsibilities:Teleco systems Ltd. September 2007 - August 2008Working for Teleco systems ltd Expert worked as a Programme manager or pure consultant at Alghanim Industries Kuwait – Global Telecommunications Solution Manager. “Global telecommunications manager”, customer facing position as well as managing: eleven members of staff in Kuwait & staff in over 35 countries. The CTO invited me to go to Alghanim to review their existing network & write a strategy document for the global voice & data network & designing the migration to this strategy. Alghanim (Existing VoIP infrastructure was Avaya). Responsible for all licensing & regulatory negotiations with many Gulf region licensing authorities. Sourced two new data centers, including all the storage associated and server moves. One in Egypt and one in Kuwait, completed all commercials, Sla’s etc associated with this. Expert sourced a new 205 seat call centre, based in Egypt. The desk tops were primarily Citrix based. Thales Aerospace January 2008 - April 2008 (London) Design Authority Design Authority, working for Thales aerospace, Developed strategy for new air born gsm system for passengers. This included sourcing vendors (who were certified) arranging air born tests, acceptance & sla. Also high level design for a Wimax meshed air to air system for sharing satellite bandwidth. Liaising with military vendors & assessing financial, technical capabilities. Expert was the product manager for air FMC. |
|||
| Years | Employer | Title | Department |
| Years: 2005 to 2007 | Employer: BT | Title: 999 Product Manager, VoIP & 21cn | Department: 999 |
Responsibilities:Product Manager, customer facing, working for BT. Managing 999 VoIP regulatory challenges of 999 & 21st century networks. Expert solely represented BT at the 999 conferences with the office of the deputy Prime minister and Ofcom. Responsible for Global emergency access VoIP challenges, Expert represented BT at NENA and Artesian was also responsible for sourcing new vendors, writing RFP & contract negotiations with vendors for21cn, IP location, gps, hardware etc. Expert was responsible for & governmental liaisons for 999/911 etc. Expert represented at meetings to review a “Partnership” with Yahoo. Expert was solely responsible for planning strategies for BT 999 VoIP & for the future & project managing the 21cn roll out. |
|||
| Years | Employer | Title | Department |
| Years: 2005 to 2005 | Employer: NEC | Title: Solutions Manager | Department: Mobile |
Responsibilities:Solutions Manager, working at NEC Europe. Creating technical & business plan for new Wimax / Wifi-Lan / 3g/ GSM mobile phone & end to end infrastructure (W -LAN, VCC, IMS, UMA, VoIP & Skype investigated) for seamless roaming. Liaised with Ofcom and FCC to ensure all international regulations were adhered to. Sourced hardware & software vendors, agreed technology roadmap & financials. Brought together several NEC laboratories & managed plan. Expert designed a new 3g handset, end to end. |
|||
| Years | Employer | Title | Department |
| Years: 2004 to 2005 | Employer: UPC | Title: Programme Manager | Department: Telecomms |
Responsibilities:Programme Manager, working at UPC, where Expert was Programme managing several large projects. These were a voice over IP technology refresh on their fibre network (Nortel), capacity upgrade (Installation of a new fibre ring by Nortel & also Aurora network equipment), digital mass market (Digital/Pay TV interactive) Wifi-Lan roll-out This position needed the ability to “hit the ground running” and be able to design, lead as well as manage. Expert was also involved in Managing the migration of existing customers to the new digital platform. The supply chain logistics involved of distributing the new equipment to customers & vendor contingency. Expert liaised with Nortel & sourced “Aurora networks” to upgrade the capacity of the dwdm network in Rotterdam Expert got sign off on the sla & maintenance for this. |
|||
| Years | Employer | Title | Department |
| Years: 2003 to 2004 | Employer: CapGemini | Title: Senior Telecommunication Solution Architect | Department: Strategy |
Responsibilities:Senior Technical Architect at Cap Gemini, Customer facing roll, working mainly on wireless mobility & voice over IP technology, both in pre-sale tenders and solutions, where Expert also worked as a Programme manager. Whilst at Cap Gemini, Expert worked with: Orange: - a technical migration (Ensuring existing vendors & new vendors contracts were adjusted & signed off for the new network).Swansea City & county council ( Expert sourced the vendor for the new VoIP migration, agreed all contracts & migration milestones for a phased migration from Ericsson “MD110” to an IP Pabx network. Westminster Council ( Expert had to tender, comparison of Nortel & Cisco solution); - Wireless LAN design for metro / Wimax and also surveillance cameras (including supplier strategy) introducing a new cutting edge product to the market. Dole Europe: -Global fruit and vegetable distributor. Reviewed their current network vendors & design, for Data & Voice. Issued ITT for vendors for a replacement network, reviewed against needs & recommended the strategy for voice, video, data and mobility, with suggested phased vendor strategy. Whilst at Cap Gemini Expert was also used as a technical knowledge pool for all aspects of voice wireless mobility and challenges. |
|||
| Years | Employer | Title | Department |
| Years: 2000 to 2003 | Employer: Go Direct Communications Ltd | Title: Programme Manager/Consultant | Department: onsulting |
Responsibilities:Expert worked on the following projects during his time at GDC:• United Utilities, Manchester – Telecommunication solution Architect Wireless, GPRS and 3G - March 2003 - June 2003(GDC) • Sony Europe, Brussels Belgium - Independent Consultant Wireless, GPRS and 3G - Feb 2002 - September 2002 (GDC) • Carrier1 BV, Hoofddorp Netherlands - Senior Manager Mobile Services - Sept 2001 - Feb 2002 (GDC) • Vizzavi, 151 Kingsfordweg, Amsterdam, Netherlands (Employer Company) Telecoms specialist / European Manager - Sep 2000 - Aug 2001 (GDC) World Com, Amsterdam. Netherlands - Senior Deputy Director Global Network Operations (GDNO) - August /September2000 (GDC) |
|||
| Years | Employer | Title | Department |
| Years: 1999 to 2000 | Employer: Kaiser Permanente | Title: Senior network engineer | Department: Networks |
Responsibilities:Kaiser Permanente head hunted me from the UK. Expert was responsible for the North America ATM network infrastructure for the foundations, extremely large and mainly "Nortel Passport" networks, again focused on voice, data and wireless.Expert Programme managed the migration of the network, from a microwave network to an ATM network, with over 1028 Nodes. Expert was responsible for all vendor logistics for the ATM network. Whilst at Kaiser, Expert reduced yearly budget for personnel by RETAINING STAFF!!! Corp headquarters wanted to lay off staff and has all in a 2 hubs in California, Expert reviewed these costs and kept the staff (Even if facility closed in some cases) as their integral knowledge of the company was invaluable, Expert suggested and the company accepted a "Silo" working methodology where most Engineers worked by Telecommuting, using video conferencing and remote worker techniques. Expert managed approx. 207 IT managers across various facilities, from Hawaii to Texas. As their senior manager Expert regularly flew to various facilities, to resolve and motivate those manager's staff, financial & technical issues. Expert had an "Open Budget" at Kaiser, as it was a foundation & not a company. |
|||
| Years | Employer | Title | Department |
| Years: 1993 to 1999 | Employer: Teleco Systems | Title: Consultant | Department: Consulting |
Responsibilities:During Expert’s time at GDC, he worked on the following projects;• Home Netherlands - Telecommunications specialist - March 1999 to June 1999 (GDC) • Smith Kline Beecham - Senior Project Manager Y2K - January 1998 to February 1999 (GDC) • Hewlett Packard - Project Manager / Voice Analyst - July 1997 to January 1998 (GDC) • Smith Kline Beecham - Project Manager - Sept 1996 - June 1997 (GDC) • Nessco Caspian Ltd - Operations manager - April 1996 to Sept 1996 (GDC) • AGIP, c/o KVRNER OIL and GAS - Telecommunications Engineer - May 1993 to April 1996 (GDC) • East Anglian Electronics - Senior Telecoms Engineer - June 1990 to May 1993 • Marconi Marine Int Chelmsford - Senior Electronics Radio Officer - July 89 to May 1990 • EB Communications - Senior Radio Officer - Aug 1988 to Dec 1989 • Cotswold Telecommunications - Telecommunications Engineer - March 88 to July 88 • Foreign and Commonwealth Office - Civil servant – June 87 to March 88 |
|||
Language Skills
| Language | Proficiency |
|---|---|
| English | Native |