Expert Details
Technology Services, Innovation, the Digital Landscape, Customer Experience, and Security
ID: 739354
United Kingdom
Key Achievements:
• Spearheaded Value Driven Portfolio (Emergn): Headed Global Delivery of high-impact portfolio of customer enterprise IT change programs, operations, and delivery optimisations, reporting to CFO/COO. Secured GBP 98 MM partnerships with CIO transformation offices across 25 customers in FinTech, Insurance, Retail, Pharma, Renewables.
• Directed Change & Transformations (BlackSwan): Initiated, shaped, executed enterprise-wide tech roadmap, change and transformation, Software Engineering Best Practices, Low-Code No-Code. Launched iOs, Android and web apps for three global SAAS organizations.
• Owned Digital Factory Program (Wipro): Architected, engineered, and aligned to meet CEO’s Business Targets, built up and led three distributed innovation labs (140 headcount), delivered next generation SaaS banking journeys for loans and mortgages, credit and debit cards, wallets, and crypto currencies. 8% revenue uplifts.
• Headed Software Engineering (Wipro): Restored a delayed engineering program and transformed into a novel cross-border payments system that delivered unprecedented risk-minimisation intelligence, automated payments, lowered B2B and B2B2C rates, produced 18% revenue uptake. Managed 80 distributed headcounts.
• Modernized Enterprise Application Portfolio (Deutsche Bank): Planned, initiated, spearheaded migration to digital workplace, portfolio migration of 2,400 apps to cloud. Established low-cost pay-as-you-go data and compute pricing models, leading to €3.4M run rate cost reduction, 25% faster time-to-market.
Core Business Competencies: Executive Leadership, International Business Protocol, International Resource Management, Product Strategy, Data Analytics, Customer Satisfaction, Customer and Employee Experience, Risk Management, Profit and Loss, Revenue Generation, Profit Optimization, Process Improvement, Senior Stakeholder Management.
Technical Proficiencies:
- Software & Tools: Mobile & Web apps, CRM, ERP, HRM, Low Code No Code, Regenerative AI, ML, Automation, Power BI, Tableau, BigData, SAP, Adobe, Oracle, UI/UX, UiPath, Go, Node.JS, Vue.JS, Phyton, Django, React, ServiceNow, Web 3.0.
- Cloud & Analytics: Azure, G-suite, GCP, AWS, Cloud Native, DevSecOps, AppSec, Kubernetes, NoSQL, Python, Blockchain, crypto currencies
- Pipelines & Testing: JIRA, Jenkins, CI/CD, BDD, TDD, DDD, Junit, Sonar, Ansible, puppet, GitHub.
- CXO skills: Revenue and Profit Optimisation, Enterprise Modular Architecture, Technology and Innovation Roadmap, IT infrastructure, Cloud Strategy, IT security, Vendor Governance, Product and Portfolio Management.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2022 | Degree: Executive Master of Business Administration (EMBA) | Subject: Master of Business Administration | Institution: London Business School |
| Year: 2000 | Degree: MSc | Subject: Master in Telecommunication Engineering | Institution: Polytechnical University Catalonia |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2022 to Present | Employer: Undisclosed | Title: Vice President Technology Services | Department: |
Responsibilities:As VP reporting to CFOO, Expert globally heads Delivery Practice BU.Among other achievements, Expert has attained project acceleration and revenue generation. He has been responsible for successfully building up and leading global technology consulting services for this digital business and learning consulting firm. Some accomplishments: Revamped and modernized vision, continuous learning culture, AI, engineering best practices (Android, iOS, web apps). Headed and enlarged teams globally (450 headcount, 8 countries, 35 report delivery managers). Masterminded and revamped thriving enterprise global-growth strategy, directed teams, processes, technology to uplifting growth (28 to 42% profit margins, revenue GBP 98M, 12 new logos yearly). As Global Head Agile Delivery Practice, launched AI apps, guided, and ensured top-class customer-experiences delivery pace from idea to production for clients in finance, insurance, renewables, retail (GBP $98 million revenue). Strengthened collaborations with senior stakeholders to expand opportunities and achieve lasting impact, resulting in 25% faster time-to-market, 14% procurement cost cut, and 20% attrition reduction. |
|||
| Years | Employer | Title | Department |
| Years: 2020 to Present | Employer: Undisclosed | Title: Vice President Technology Services | Department: |
Responsibilities:VP reporting to COO, secured and amplified revenue generation, expanded customer portfolio, devised, and led transformative omnichannel customer journeys interventions, pivoting and innovating customer business models to higher profitability (14 to 22% revenue uplift, 4 new country expansion, 20-30% go-to-market pace boost).Headed Digital Transformation Business Unit, achieved higher Customer Satisfaction (8-16% uplifts), elevated delivery pace via Low-Code No-Code citizen-developer and AI LLM modular architecture solutions for portfolio of commercial banks, neo banks, FinTech, retail conglomerates across EMEA (20-30% faster pace). Influenced and secured clients to leverage consumer data analytics and behavioral analysis capabilities to strategically gain untapped revenue opportunities (6 to 14% profit uplift, GBP 750,000 cost reduction). Coordinated and executed benefits-realization M&A strategy, nurtured and influenced change conditions with stakeholders, translated complex issues into easy modular go-to-market technology roadmap delivery. |
|||
| Years | Employer | Title | Department |
| Years: 2010 to 2017 | Employer: Deutsche Bank | Title: Vice President | Department: |
Responsibilities:As a business leader, operated through the lens of global on-demand pay-as-you-go SaaS to create value for clients and Deutsche Bank. Partnered with vendors and suppliers to create outcome-based, collaboration-centric culture, leading internal transformation, technology roadmap, owning and delivering enterprise strategy.Coordinated launch of global programs for lower-cost, next-generation data, and cloud services. Designed and engineered scalable risk frameworks and pay-as-you-go strategic trading services for foreign exchange and equities businesses (14-17% cost reduction). Established strategic business product solutions based on open source, data analytics, and AI, empowering four scale Agile feature teams (40 employee), reaching 23% profit increase. Achieved 50% female workforce. Negotiated stakeholder support and championed enterprise migration to digital workplace, cloud and data managed-service solutions leading to lower-cost pricing models and pay-as-you-go consumption, resulting into 25 to 35% OPEX cost enhancements and improved time-to-market by 25%. |
|||
| Years | Employer | Title | Department |
| Years: 2018 to 2019 | Employer: Sapient Capital Markets | Title: Director of Technology | Department: |
Responsibilities:Shaped transformative data and flat-organizational culture, BigData capability, creating AI-based customer profiling and targeted marketing campaigns. Held P&L responsibility for GBP 12M operations, overseeing dispersed and remote teams of 120 employees. Accelerated growth of customer-billing and loyalty cloud-based SaaS initiatives.Cultivated effective customer relationships, growing customer acquisition, conversion, retention (14-22%). Piloted launch of AI customer-profiling marketing ecosystem, increasing product portfolio revenue by 12%. Maximized enterprise data strategy and execution of Adobe digital banking platform and ecosystem, resulting into 5% increase in mortgage and loan business net income. |
|||
| Years | Employer | Title | Department |
| Years: 2018 to 2020 | Employer: Wipro | Title: Digital Transformation Partner | Department: |
Responsibilities:Defined and championed change and digital transformations across Fortune 500 and scale-ups in banking, FinTech, and insurance industries (Lloyds, HSBC, Aviva, Repsol), shaping digital workplace and SAFe Agile delivery cultures, executing on cloud, data analytics, and AI roadmap delivery. Owned work streams product roadmap, GBP 18M P&L.Pioneered and architected Data & AI strategy, amplified B2B/D2C digital channels for UK leading universal bank product portfolio (loans, mortgages, cards, wallets), bettering time-to-market 17 to 25% and provided access to new markets (10 to 16% revenue uptakes). Owned product roadmap for workstreams. Partnered with senior stakeholders and directed remote, dispersed cross-functional squads building omni-channel consumer-centric apps product portfolio for B2B2C in 6 countries, leading to 8 to 12% profit uptake. Built up three multi-disciplinary globally scattered teams (innovation digital factory labs, 140 headcount) in rollout of payments system, implemented Salesforce and data-analytics risk minimization novel intelligence, resulting in faster payments, lower B2B/B2B2C rates, 18% revenue increase. |
|||
| Years | Employer | Title | Department |
| Years: 2006 to 2009 | Employer: GemStone Systems | Title: Senior Sales Software Engineer | Department: |
Responsibilities:Designed and implemented strategic data and compute grid (cloud based) and event-driven solutions for global banks and hedge funds to meet stakeholder requirements, reducing time-to-market by two months.Devised and rationalized large-scale right-fit software solutions producing 80% revenue increase in high profile business lines and across asset class areas in foreign exchange and equities. Supervised team of 8 software developers, development, orchestrated array of cutting-edge low-latency in-memory BigData MVP and pilot schemes, saving USD 8M for customers. |
|||
International Experience
| Years | Country / Region | Summary |
|---|---|---|
| Years: 2000 to 2001 | Country / Region: Germany | Summary: |
| Years: 2010 to Present | Country / Region: United Kingdom | Summary: |
| Years: 2001 to 2010 | Country / Region: United States | Summary: |
| Years: 2022 to 2021 | Country / Region: Portugal | Summary: |
Career Accomplishments
| Associations / Societies |
|---|
| London Business School, London, UK - Mentor. Coaches and advises individuals, entrepreneurs, and start-ups. Empowers and enables others to explore options, strategic choices, secure goals, and thrive. Harvard Business Review, London, UK - Advisory Council Member. Contributes to opt-in research community of business professionals providing advice and direction to improve and chart content and strategy. |
| Licenses / Certifications |
|---|
| Leading Organisations for High-Velocity Performance, MIT Sloan School of Management, 2023 Power and Influence for Positive Impact, Harvard Business School Online, 2022 Innovation in the Digital World, London Business School, 2020 Digital Business Strategy, MIT Sloan School of Management, 2019 Disruptive Strategy, Harvard Business School Online, 2019 Sustainable Business Strategy, Harvard Business School Online, 2019 |
Additional Experience
| Other Relevant Experience |
|---|
| Technical Proficiencies: - Software & Tools: Mobile & Web apps, CRM, ERP, HRM, Low Code No Code, Regenerative AI, ML, Automation, Power BI, Tableau, BigData, SAP, Adobe, Oracle, UI/UX, UiPath, Go, Node.JS, Vue.JS, Phyton, Django, React, ServiceNow, Web 3.0. - Cloud & Analytics: Azure, G-suite, GCP, AWS, Cloud Native, DevSecOps, AppSec, Kubernetes, NoSQL, Python, Blockchain, crypto currencies - Pipelines & Testing: JIRA, Jenkins, CI/CD, BDD, TDD, DDD, Junit, Sonar, Ansible, puppet, GitHub. - CXO skills: Revenue and Profit Optimisation, Enterprise Modular Architecture, Technology and Innovation Roadmap, IT infrastructure, Cloud Strategy, IT security, Vendor Governance, Product and Portfolio Management. |
Language Skills
| Language | Proficiency |
|---|---|
| English | Fluent |
| Spanish | Native |
| Catalan | Advanced |
| Galician | Advanced |
| German | Intermediate |
| Italian | Intermediate |
| French | Intermediate |
Fields of Expertise
Big Data Analytics, Digital Banking, digital transformation, business strategy, brand strategy, Fintech, international banking, Change Management and Business Development, change management, cloud computing, project management software development, software development lifecycle, Agile development, organizational behavior, international development, information technology, business model, Consulting, Management Consulting/Coaching, executive coaching, management consulting, process automation, operations management