Intellex Acquires Expert by Big Village

We're thrilled to announce that Intellex has acquired Expert by Big Village, effective March 22, 2024. This strategic move enhances our capabilities and strengthens our commitment to delivering exceptional solutions to our customers.

Stay tuned for more updates on how this acquisition will benefit our clients and experts.

For inquiries or more information, please contact us at


Expert Details

Quality Assurance Systems and Training

ID: 107971 Illinois, USA

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Ms. Expert has worked with numerous large and small organizations to establish and implement TQM processes. This process starts with an internal evaluation, then continues with policy and mission statements and the establishment of a steering committee to draw up specific action plans, and to implement and maintain subsequent processes. She works to put employee training requirements into effect. Ms. Expert is one of only three consultants recommended to McDonalds Corporation suppliers for TQM.

Ms. Expert aided international food suppliers such as McDonalds Corporation in establishing and implementing a total quality management process. For McDonalds, both the strategic (vision, mission, and management) and tactical portions were addressed in her implementation plan. Tactical items included continuous improvement methods, achieving process capability, employee empowerment, benchmarking, and process optimization.

Ms. Expert has an extensive background aiding organizations implement systems that comply with ISO 9000 and ISO 9001 registration requirements. This experience includes preliminary audits, manual preparation, and procedures and practices implementation. The result of these audits is a gap analysis report identifying strengths and weaknesses that the company can use to determine what needs to be done to meet the requirements. She currently works as an auditor with a major US, RAB and RVC accredited registrar.

In helping organizations achieve ISO 9000 or QS 9000 registration, Ms. Expert has conducted group analyses, 3 tiers of documentation, employee training, and internal auditor training. In addition, she has evaluated and improved manufacturing and support systems. She documented a quality policy manual and some associated procedures as well as work instructions.

Ms. Expert has an extensive background establishing internal and external auditing programs of various types. She has dealt with variables in program planning, resources needed, procedures, audit criteria, etc. She conducts auditing training and has to date trained over 1500 people. Her training program is ideal for a CQA review and can be customized to specific requirements.

Ms. Expert has worked with engineering and manufacturing organizations to implement processes to insure that the established quality requirements are met. She has worked extensively with Motorola, training their staff in design for manufacturability.

As Contract Instructor for Motorola, Ms. Expert taught Six Sigma courses. She was involved with several clients in establishing current quality methods in terms of six sigma and establishing benchmarks and goals.

She has been involved in determining current process/product capability, eliminating assignable variation, and improving current methods/capability to produce a product. She has established applicable control methods to maintain improvement. She has also evaluated entire facilities to determine and implement appropriate control methods.

Ms. Expert set up a certification documentation process for employees and clients. She also established an external auditing process and trained auditors.

Ms. Expert designs experiments, and uses Gage R&R studies and statistical process control to solve production quality problems and increase productivity while identifying problems and solutions. Techniques at hand include cause & effect analysis, Pareto diagrams, basic statistics, histograms, multi-vari analysis, attribute control charts, variable control charts, process capability, full & fraction factorials, etc. Ms. Expert has written applied statistics training programs for major international corporations.

Ms. Expert uses QFD to ensure that "voice of the customer" and design-for-manufacturability are incorporated into product design. She has helped several manufacturers (i.e., bar code printers and food) in the QFD process. She has also worked with major US corporations to implement QFD into their design process. Included in her work is marketing data gathering and processing for input and completion of House of Quality (HOQ). Her training programs have been used by over 400 individuals.

Employer, Ms. Expert's company, has helped numerous companies set up auditing programs. This process involves performing a pre-assessment of compliance to ISO requirements (gap analysis), setting up a plan of action, documentation (if needed), and auditor training. Vanguard then helps select a registrar that best meets a client's needs and budget. Lastly, a readiness audit is prepared, which is duplication of the gap analysis with emphasis on the items not in compliance dur


Year Degree Subject Institution
Year: 1983 Degree: MBA Subject: Economics Institution: DePaul University
Year: 1979 Degree: BS Subject: Industrial Engineering Institution: Purdue University

Work History

Years Employer Title Department
Years: 1987 to Present Employer: Undisclosed Title: President Department:
Available upon request.
Years Employer Title Department
Years: 1987 to Present Employer: Undisclosed Title: Director, QA Department:
Available upon request.
Years Employer Title Department
Years: 1986 to 1987 Employer: MCC Powers Title: Staff QA Engineer Department:
Available upon request.
Years Employer Title Department
Years: 1979 to 1986 Employer: Motorola, Inc. Title: Industrial Engineer Department:
Available upon request.

Career Accomplishments

Associations / Societies
Ms. Expert is a member of the American Society for Quality Control.
Licenses / Certifications
Ms. Expert is a Certified Quality Auditor and a Certified Quality Engineer.
Professional Appointments
Ms. Expert is the current Chairman for the Northeastern Illinois American Society for Quality Control.
Awards / Recognition
Ms. Expert received the 1991 Meritorious Service Award from the Northeastern Illinois ASQC.

Additional Experience

Training / Seminars
Ms. Expert is available for in-house training in ISO 9000 and QS 9000. Employer has additional training courses available to aid in building employee skills and expertise. They also consult in TQM, Quality Cost Systems, Process Capability Improvement, Statistical Analysis, Documentation Systems, Quality System Audits (internal and external), and new product development (QFD). The auditor training helps ensure that the client will meet internal auditing requirements and maintain the most effective quality management system.
Vendor Selection
Ms. Expert has experience locating ISO 9000 registrars and calibration services. She uses personal contacts as a resource for locating vendors.

Fields of Expertise

supplier quality improvement, total quality control, total quality management, quality assurance, employee training, supplier quality assurance, continuous quality improvement, food industry total quality management, advanced process control, quality management, total quality implementation, ISO 9000 auditing, ISO 9000 implementation, ISO 9001, ISO 9000 quality system documentation, ISO 9000 registration system, ISO 9000 series quality system standard, ISO 9000 training, ISO 9000-3, ISO 9002, ISO 9003, ISO 9004, QS-9000 quality system requirements, quality auditing, auditing, design for assembly, design for manufacturability, design for manufacture and assembly, design-for-quality, quality-by-design, six sigma quality, preventive statistical process control, quality control, quality improvement, statistical quality control, strategic quality planning, vendor certification, vendor quality auditing, statistical process control, applied statistics, quality function deployment, voice of the customer, house of quality, statistics, statistical data analysis, software quality assurance, project planning, project management, production control, process optimization, plant layout, nonparametric statistics, Latin square, industrial process, food quality assurance, ergonomics, cost engineering, concurrent engineering, color standard, color quality control, manufacturing automation, health care quality assurance, barcode design, statistical design of experiments, design of experiments, statistical process control data collection, inspector training, supplier quality engineering, process capability index, process capability ratio, American Society for Quality Control, world-class manufacturing, statistical process control software, precontrol charting, employee empowerment, ISO standard, statistical process control chart, manufacturing documentation system, food product quality improvement, Malcolm Baldrige National Quality Award requirement, Malcolm Baldrige National Quality Award criteria application, gage R&R test procedure, statistical computer software, food industry quality management, food industry, manufacturability design review, component design, standard quality program development, productivity measurement (quantity), benchmarking, military-specification quality assurance, medical device manufacturing quality control, communication, automated inspection, inspection, human-factors industrial design, American National Standards Institute material standard, design engineering, response surface methodology, design process, training, International Organization for Standardization, military specification, analytical data quality assurance, industrial engineering, technical writing

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