Expert Details
Quality, Aftersales Management, Electronic Equipment Damage (Fire, Transport, Storage, Cause)
ID: 726000
Turkey
He has worked in Tv manufacturing field so he has expert knowledge on this field due to the fact that this field by nature is a primary function of TV.
His major experience is on Quality systems during his working years in Schneider Electric.
He has a major background in Quality Assurance System and work experience in this field.
He has a major background in Quality Assurance System and work experience in this field.
He has a major background in Quality Assurance System and work experience in this field.
He has a major background in Quality Assurance System and work experience in this field.
His major experience is on Quality systems during his working years in Schneider Electric.
He has a major background in Quality Assurance System and work experience in this field.
He has a major background in Quality Assurance System and work experience in this field.
He has a major background in TQM and Quality Assurance System and work experience in this field.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 1983 | Degree: HND | Subject: Electrical and Electronics Eng | Institution: Manchester Metropolitan University UK |
| Year: 1986 | Degree: MSc. | Subject: I.T.for Manufacture | Institution: University of Warwick UK |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2002 to 2008 | Employer: VESTEL ELEKTRONIK | Title: CUSTOMER SUPPORT CHIEF | Department: CUSTOMER SUPPORT |
Responsibilities:He is charge of Tv products aftersale performance analysis based on customers service data. He is in charge of service agreement evaluations and management. He is in charge of critical customer technical issues follow up (e.g. epidemic and large scale damage claims) Second in charge while absence of Departmet Manager. |
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| Years | Employer | Title | Department |
| Years: 1995 to 2002 | Employer: SCHNEIDER ELECTRIC | Title: Q.A. CHIEF | Department: QUALITY ASSURANCE |
Responsibilities:He is in charge of Qualtiy system Management, Final Quality and Process Quality Control group, ISO 9000 represetative, Qulity Cost management |
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| Years | Employer | Title | Department |
| Years: 1993 to 1995 | Employer: AKZO NOBEL | Title: Assitant Quality Manager | Department: QUALITY |
Responsibilities:HE IS IN CHARGE OF TOTAL QUALITY MANAGEMENT PRINCIPAL ACTIVITIES (GETTING INVOLVED IN S.P.C., TAGUCHI METHODS, QUALITY CIRCLE AND F.M.E.A. APPLICATIONS ) AND CONSOLIDATING OEM CUSTOMER PERFORMANCE REQUIREMENTS |
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| Years | Employer | Title | Department |
| Years: 1989 to 1993 | Employer: VESTEL ELEKTRONIK | Title: Customer models Group Responsible | Department: R&D |
Responsibilities:HE IS IN CHARGE OF INTERNATIONAL STANDARDS (EMC,RFI,SAFETY...etc.) APPLICATION ON PRODUCTS&COMPONENTS, COORDINATION OF PRODUCTION CHANGES RELATED TO PERFORMANCE STANDARDS BASED ON CUSTOMER SATISFACTION AND MANAGING SAMPLES PRODUCTION FOR FOREIGN CUSTOMERS THAT MEETS THEIR APPROVAL BY MEANS OF STANDARDS AND TECHNICAL/COMMERCIAL REQUIREMENTS |
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International Experience
| Years | Country / Region | Summary |
|---|---|---|
| Years: 1995 to 1995 | Country / Region: SPAIN | Summary: Technology adaptation of low voltage devices manufacturing and quality process during employment at Schneider Electric |
| Years: 2003 to 2008 | Country / Region: U.K. | Summary: Aftersales support management for Vestel customers by periodical visits. |
| Years: 2003 to 2008 | Country / Region: France | Summary: Aftersales support management for Vestel customers by periodical visits. |
| Years: 2003 to 2008 | Country / Region: Spain | Summary: Aftersales support management for Vestel customers by periodical visits. |
Additional Experience
| Expert Witness Experience |
|---|
| Internal cases expertise consultance function for companies employed in. |
| Training / Seminars |
|---|
| 5S Training, Total quality Management Training, Quality cost management training, |
| Marketing Experience |
|---|
| Customer Technical Relations, Quality Management, Critical damage (Fire, flood, accident) experise, for Consumer and Industrial Electrical goods. |
| Other Relevant Experience |
|---|
| Negotiating skills to solve Technical/industrial conflicts bewteen parties. (e.g. buyer and manufacturer, subcontractor and manufacturer) |
Language Skills
| Language | Proficiency |
|---|---|
| English | He has a very good level of command in all 3 categories |
Fields of Expertise
acceptable quality level, cable television system, electronics manufacturing quality control, EN 29000 quality standard, ISO 9000 series quality system standard, quality, quality auditing, quality control, quality evaluation, quality standard, total quality control, electric circuit safety, power supply safety, vendor quality auditing, electrostatic-discharge safe, statistical quality control, color television receiver, safety, safety management, high-definition television system, television equipment, safety engineering, quality engineering, fire safety, electrical safety