Request Expert

For almost thirty years, Expert has held executive leadership positions or acted as consultant within major organizations in the areas of strategic,
tactical and operational planning, service management, capacity-building and operational deployment as well as organizational change management and
business improvement and cost savings. He has a solid experience in risk management, supply chain and logistics, operational networks optimization and
services activities in large organizations. He has strong background in transport, materiel management, warehousing, distribution, procurement, contracting,
contact centers and operation Centers. He demonstrated his leadership skills in the management of customer relations programs operating in various
technological and service integration contexts. He is familiar in dealing with Boards of Directors and Executive Committee, and building and maintaining
various types of partnerships at federal, provincial and local level. As an experienced communicator, his style of leadership focuses on results and
collaboration. He is fluent in French and English. Holds a valid Secret Level security clearance.

He was lead his team into a new network definition that reshaped the overall offer of service level in the city of Brussels. He has more than 10 years'
experience in bus operations, service and interior design, integration of new technologies (GPS, On-board computers, smart cards).

He was part of the steering committee that lead the front end loading of busses in Brussels. This program mobilized all level on management (top-down) in accompanying the drivers. He was able to demonstrate that the ROI was 3.2MM Euros recurrent, safety and security improved and operational ownership has also improved.

He implemented a new organization pursuant to major network reorganization (LRT project). He led the Transition Team: planning the new operational layout and communication plans for the new light train project. He led the entire recasting of the public network system (three modifications in 40 months) and the introduction of the Light Rail System and the organizational integration with regular and BRT bus lines. Lead the new LRT organizational transition plan: operational requirements, new work processes, recruiting strategy and staff training. Ensured operational, technical, legal and administrative compliance with the required federal, provincial and municipal authorities. Initiated extensive negotiation with Union representatives pursuant to new organization: new jobs, new job descriptions and new management organization.

He implemented several plans to include ethnics or diversified cultural backgrounds into sales and marketing efforts. He also had tangible experience with a multi-ethnic work forces and multi union representations. He takes special attention to lead marketing and branding campaigns that are segmented and yet inclusive.


Department of Foreign Affairs and International Trade (Government of the Canada):
Manager, Consular Operations, International Platform Branch (IPB), Branch Corporate Services (AAD). April 2012...
Current
Achievements: Provided support, analysis and follow-up pursuant to the internal audits reports (AAD). Provided analysis and recommendations regarding
global performance indicators of IPB (AAD). Performed analysis and submitted report and recommendations on operational management’s team of the
Diplomatic Mail and Distribution Service (AAG). Participated in the analysis and recommendations on the redefinition of the mandate of InnovAction (FXIT).
Analysis, recommendation and implementation of a travel planning requests monitoring system for all bureau of the IPB.
He was a senior executive with a solid experience inMajor International Event Management and Logistics. Public Transit and Logistics management. He also
lead teams within well-knowned public and private organizations. He was able to demonstrate a broad vision and strategic and tactical planning capabilities.
He is acknowledged at the national and international level for its capacity to set up powerful, trusted and motivated teams and achieve superior results.

He is currently training of a group of 45 people over a 3 year period for CARRIS in Portugal; the objective is to help the government of Portugal build a core of new strategic managers to build the up-coming national Public Transit Organizing Authority in 2011.He was invited by UITP to be part of a peers' assesment group to help the city of Sharjah in the UAE enhance the deployment of it's new public transit bus operations.He was invited by UITP to be a trainer/professor from 2003 to 2008 at the International Marketing Summer University. (Spa, Dresden, Bilbao)He is the Canadian point of contact and consultant for the Intura Group, in France, with regards to the Aquitaine-Québec Project on Governance.