Expert Details
Project Management, Multimodal Transportation, and Aviation
ID: 738617
Washington, USA
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2011 | Degree: MBA | Subject: Human Resource Management | Institution: Walden University |
| Year: 2006 | Degree: BA | Subject: Political Science | Institution: Central Washington University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2022 to Present | Employer: Undisclosed | Title: Director of Outreach | Department: Operations |
Responsibilities:-Assist with media campaigns, volunteer coordination, and other physical as needed.-Create and build YouTube and TikTok media accounts to increase virtual reach. -Assist with partnerships and business outreach. |
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| Years | Employer | Title | Department |
| Years: 2020 to Present | Employer: Undisclosed | Title: Co-Founder and Consultant | Department: Operations |
Responsibilities:-Planned and launched business operations including building company’s online presence and thedevelopment of a preferred vendor list. -Help plan, coordinate, and deploy business projects to maximize stakeholder value. -Assist and advise on contract execution and strategy. |
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| Years | Employer | Title | Department |
| Years: 2020 to 2022 | Employer: Spokane Regional Health District | Title: Business Technical Advisor | Department: EPH |
Responsibilities:-Consulted with stakeholders of all levels such as business leaders, community members, government officials and agencies.-Provided onsite and remote technical guidance to prevent and respond to COVID-19. -Developed and delivered capacity building training. -Improved data tracking, allowing for the collection of more actionable information. |
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| Years | Employer | Title | Department |
| Years: 2018 to 2020 | Employer: Lime Scooters (Neutron Holdings LLC) | Title: Operations Manager | Department: Operations |
Responsibilities:Technical Consultation:-Traveled to other markets throughout the region provided onsite guidance and coaching on process improvements and hiring operations. -Spearheaded a regional safety initiative on lithium battery storage, charging, and safety. -Inspected regional warehouses for safety concerns and provided teams with battery safety and compliance training. Operations: -Launched and ran a global top-performing electric vehicle micromobility market for two seasons. -Tracked measurable indicators of success to become the first west coast “Model City.” -Maintained a fleet of 1,500+ free floating electric scooters and 250+ electric bicycles. -Hired, onboarded, and trained a team of 30 direct reports and 50+ independent contractors. -Identified, secured, and developed operations warehouse. -Created market launch backlog tracker that was shared throughout the company. -Initiated, planned, and executed market events, trade shows, and presentations to stakeholders. -Operated temporary a 90-day scooter share test market to optimize business. Government and Stakeholder Relations: -Assisted with writing response to a City RFP to secure long-term city operating permit. -Coordinated with city officials on best location and placement of vehicles. -Partnered with city leaders to pilot safety initiatives and rider education campaigns such as First Ride Academies, targeted in-app messaging, automated slowdown zones, temporary bike lanes, and on-side-walk safety messaging. -Served as the face of the brand and managed customer, stakeholder, and media relations. Seattle Lime POD Test Project: -Supported test launch of 500 free-floating car share vehicles. -Coordinated and secured vendor relationships. -Assisted with the creation of fleet operations and maintenance SOP’s and documented best practices and key learnings. -Mentored local operations team on vehicle maintenance and repair triage. |
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| Years | Employer | Title | Department |
| Years: 2016 to 2017 | Employer: Bike and Roll DC | Title: Fleet Manager | Department: Operations |
Responsibilities:-Managed maintenance and repair operations for the largest tour fleet in the Mid-Atlantic Region.-Maintained a fleet of 500+ bicycles and 50 Segways. -Launched and operated three remote seasonal rental and tour locations. -Improved maintenance tracking and recording and created new systems to respond to in-field breakdowns. -Hired and trained repair team members. |
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| Years | Employer | Title | Department |
| Years: 2014 to 2015 | Employer: Passport Autogroup | Title: Assistant Service Manager | Department: Service |
Responsibilities:-Consulted with customers during the repair process to provide value and keep them informed.-Coordinated repairs between customers and technicians. |
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| Years | Employer | Title | Department |
| Years: 2009 to 2013 | Employer: K.C. Martin Automotive | Title: Service Manager | Department: Service |
Responsibilities:-Managed shop operations and inventory and educated customers during repair process.-Created and maintained social media marketing campaign to increase brand awareness. -Developed online promotional campaigns to increase customer traffic. |
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Government Experience
| Years | Agency | Role | Description |
|---|---|---|---|
| Years: 2020 to 2022 | Agency: Spokane Regional Health District | Role: Business Technical Advisor | Description: -Consulted with stakeholders of all levels such as business leaders, community members, government officials and agencies. -Provided onsite and remote technical guidance to prevent and respond to COVID-19. -Developed and delivered capacity-building training. -Improved data tracking, allowing for the collection of more actionable information. |
Career Accomplishments
| Licenses / Certifications |
|---|
| Project Management Professional (PMP) Certified, June 2022 Google Project Management Certified, April 2022 FAA Part 107 sUAS Remote Pilot, Commercial Drone Operator, March 2021 FAA Part 61 Commercial Pilot's License, including Instrument and Sea Plane Ratings, June 2006 |
Additional Experience
| Training / Seminars |
|---|
| Lime-1st Ride academy. Provided in person training to product end users to assist with market adoption, regulatory compliance, and improve rider safety. |
| Vendor Selection |
|---|
| As Operations manager for Lime, ran the entire Spokane region. It was Expert's responsibility to coordinate, approve, and select vendors. I currently perform similar duties for CedarPlank LLC. |
| Marketing Experience |
|---|
| Currently, is the Director of Outreach for a local political campaign. Has experience running online marketing campaigns, creating content, setting up marketing operations, and leveraging networks for greater efficacy. |
| Other Relevant Experience |
|---|
| -Traveled to other markets throughout the region provided onsite guidance and coaching on process improvements and hiring operations. -Spearheaded a regional safety initiative on lithium battery storage, charging, and safety. -Inspected regional warehouses for safety concerns and provided teams with battery safety and compliance training. |