Expert Details
Project Coordination, Project Management, Web Production Engineering, Customer Service
ID: 726298
Washington, USA
* She has consulted many companies through successfully on document imaging solutions, electronic filing solutions.
* She has successfully managed implementation projects for hundreds of clients' document management and electronic filing solutions while insuring goals of each client are met.
* She has over 10 years of experience in customer relations management database administration to track communication details with each customer account, area of support for time spent, report on areas of support issues, request for changes in products, new customer implementation progress, customer satisfaction and trends of goals driving customer purchase needs.
* She has 6 years of success and experience in supporting very technical customers, partners, resellers, internal software developers, external software developers, and database developers.
* She successfully managed software development projects for interactive television solutions. This involved working with software engineers of many different disciplines and tracking cross-departmental deliverables. Her work empowered our teams to deliver projects on time and with high motivation.
* She managed several strategic client web development projects that directly resulted in increased the company's revenue. She successfully managed several small cross-functional projects where she was able to work with many different teams while insuring successful and on-time launches of every project.
* She has managed browser based development projects for administrative tools as well as external tools to be used by cable television customer service representatives.
* She has over 15 years of experience supporting and managing client/server software development and end-user training at delivery.
* She has over 10 years experience with Boolean search and fuzzy search solutions.
* She has managed software development projects involving relational database requirements as well as flat/text database requirements.
* She has managed software development projects involving relational database requirements as well as flat/text database requirements.
* She has over 15 years experience with Microsoft Windows software. For examples: Office (Access, Excel, Outlook, PowerPoint, and Word) Project, and Visio.
* She has 3 years hands-on experience with HTML, XML, and ASP.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 1986 | Degree: High School Diploma | Subject: High School | Institution: Aptos High School |
| Year: 2001 | Degree: Certificate | Subject: Software Project Management | Institution: Bellevue Community College |
| Year: 1998 | Degree: Certificate | Subject: Java Software Development | Institution: Silicon University |
| Year: 1997 | Degree: Certificate | Subject: HTML, XML, JavaScript | Institution: UCSC Extension |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2003 to Present | Employer: Undisclosed | Title: Director | Department: Support Services |
Responsibilities:• Managed several implementation projects for electronic filing solutions. This includes scheduling, evaluating each customer’s needs, network environment, documenting statement of work documents for each customer site, and verifying follow-ups are complete. My work provides results with customers meeting or exceeding their business goals.• Provided in-depth sales team support with technical responses for request for proposals, quotes, evaluating technical and business needs, managing test evaluations with strategic accounts, and proof of concept projects. • Implemented and managed a centralized contact management database and knowledge base for support and sales within the company. • Nurtured our support staff on all aspects of customer support (account management, technical support, issue escalations, and resolutions). • Edited our public website, and managed access to reseller product pricing, sales tools, and marketing materials. |
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| Years | Employer | Title | Department |
| Years: 2001 to 2003 | Employer: Digeo, Inc. | Title: Project Manager | Department: Protal Engineering |
Responsibilities:• Communicated with multiple departments to understand project cross-departmental dependencies, requirements and deliverables.• Reviewed technical requirement documents and consulted with engineering leads to make sure the requirements could be met within the time expected to complete with available resources. • Managed the schedule of work on projects to insure milestones and target dates were met. • Tracked issues affecting projects to insure proper escalations for productive resolutions on such issues. • Documented processes to insure steps were completed in order for projects to progress smoothly. |
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| Years | Employer | Title | Department |
| Years: 1998 to 2001 | Employer: CommTouch, Inc. | Title: Strategic Production Engineer | Department: Production Engineering |
Responsibilities:• Insured that high profile strategic customers were successful in launching their web sites with CommTouch’s customized email, calendar, SMS, and WAP services, including consulting on graphic design and using a set of integration APIs.• Supported external developers on integrating their web sites • Insured that the deployment of new site launches re-launches for content changes and service enhancement launches. • Reviewed and verified database synchronization issues, unified registration code from customers using CommTouch APIs, bug reporting and replications/verification of issues when they came up. • Frequently managed up to 34 different customers with multiple sites, launch dates and deadlines while insuring successful production site launches, resulting in increased revenue. |
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Additional Experience
| Training / Seminars |
|---|
| Customer enterprise electronic filing solutions implementation - I trained end-users, IT professionals, resellers, and internal company support staff on not only how to train on these solutions, but also how they sell and support these solutions. |
| Marketing Experience |
|---|
| I have extensive experience in document management and electronic filing solutions, specifically in the following areas: - customer service - implementation project management - staff management - reseller training I have hands-on experience in software project management/coordination: - web development - data integration - iTV development - |
| Other Relevant Experience |
|---|
| • CRM Administration • Technical Specifications Development • Return on Investment Analysis • Change Management • Fuzzy Search Logic • Implementation Project Planning • Team & Project Leadership • Electronic Filing Solutions • Software Development Project Management |
Fields of Expertise
document imaging, computer network, computer-aided design and manufacturing software, document management, electronic document, information, information content, information storage, information technology, Internet, optical imaging system, product information management, document scanning, document management software, document management system, electronic document management system, image processing software, information management, knowledge management, information storage and retrieval, information technology management, customer relationship management, database searching, customer management system, project management, communication, management decision-making, browser, client/server computing, search engine, client/server database access software, text retrieval, text database, Microsoft Windows software, hypertext markup language, active server pages, health care, data networking, product evaluation, design management, wireless internet, application service provider, Web development, World Wide Web programming, World Wide Web application, World Wide Web software, Internet firewall, serial number, local area networking, computer networking, project planning software, word processing, application software, input/output software, local area network, technical documentation process, intranet, computer system, database management system, technical document, process management, computer, records management, database, computer software, computer science