Expert Details

Product Management

ID: 736510 Texas, USA

Track record of identifying and delivering suggestions for improvements of product and process workflows. Rich background in building outstanding relationships and driving overall revenue growth. Adept at maintaining digital operations risk and controls assessment in Enterprise Risk Management system. History of collaborating with the senior management and business unit stakeholders in formulating short-term and long-range plans, achieving organizational objectives.

Influential leader with proven success developing and implementing department policies and leading process for new digital products and product enhancements.

Highlights of Expertise:
● Digital Marketing & Public Relation Efforts
● Partners & Stakeholders Relationship
● Product Economics & Value Proposition
● Configuration & Treasury Management
● New Product Planning & Implementation
● Recovery & Disaster Recovery Processes
● Business Growth & Profitability
● Change Management Life Cycle
● Process & Operational Optimization
● Team Building & Leadership

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Education

Year	Degree	Subject	Institution
Year: 2006	Degree: BS	Subject: Business Management	Institution: Tarleton State University

Work History

Years	Employer	Title	Department
Years: 2020 to Present	Employer: Undisclosed	Title: Vice President	Department: Product Management
Responsibilities: Responsible for the product planning and execution throughout the product lifecycle, including: ♦ Gathering and prioritizing product and customer requirements, ♦ Defining the product vision ♦ Working closely with project management, sales, marketing, finance, and operations to ensure revenue and customer satisfaction goals are met.
Years	Employer	Title	Department
Years: 2010 to 2020	Employer: Happy State Bank	Title: President	Department: Virtual Bank
Responsibilities: Plan and direct business operations for conversion, engagement, and branding by using digital marketing and public relation efforts. Devise best practices and execute digital roadmap and strategy through close collaboration with business partners and stakeholders. Identify customers’ requirements and generate countermeasures to identify and solve customer issues. Create detailed reports and submit final updates to senior management. ♦ Conceptualized internal growth product plans, conducted monthly business reviews, and cultivated solid relationships with key support partners. ♦ Formulated and delivered opportunity to build and lead digital division with profit optimization. ♦ Maximized customer experience and achieved Virtual Branch's objectives for gathering deposits. ♦ Enriched the bank's innovative digital banking platform with an aim of retaining maximum clients. ♦ Elevated business growth through close collaboration with internal and external delivery partners. ♦ Raised customer loyalty thorough evaluation of competitor efforts and identification of opportunities.

Career Accomplishments

Licenses / Certifications
Certificate, Banking and Financial Support Services

Publications and Patents Summary
Delivering Financial Literacy to Children in Texas and Putting Families First

Fields of Expertise

banking, Banking Operations, Digital Banking