Expert Details
Passenger Transportation Industry - Wheelchair Securement and Operations, Stretcher Securement and Operations, Standard of Care, and Duty of Care
ID: 736514
Florida, USA
While Vice President/ Managing Partner, he provided consulting services including business blueprints, policy & procedures, compliance protocols, ADA compliance, safety, software, vehicles, training, fleet management, on-demand/ Rid Sharing (TNC), marketing plans, new business avenues, call centers, network development and operational budgeting.
He established country/ state compliance for licensing and permitting of the company and vehicles. As the Director of Network Expansion/ Director of Transportation Operations, Expert developed the NEMT Broker Roadmap Blue print which led to hypergrowth which put the company #300 on the INC. 5,000 fastest growing companies in the United States with 1,496% growth. He wrote and published for the company's broker policy and procedures for inhouse as well as transportation network provider.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 1986 | Degree: Bachelor Degree | Subject: Business Administration/ Business Management | Institution: SUNY at Farmingdale, N.Y. |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 1994 to Present | Employer: Undisclosed | Title: Managing Partner | Department: Operations and Planning |
Responsibilities:• Luxury Transportation Service - provided with Lincoln Town Car, Lincoln MKT Town car and Luxury SUV’s.• Non-Emergency Medical Transportation – provided consulting services including business blueprint roadmap, policy & procedures, compliance protocols, ADA compliance, Safety, software, safety programs, vehicles, training, fleet management, on-demand/Ride Sharing (TNC), marketing plans, new business avenues, call centers, network development and operational budgeting. • Established county/state compliance for licensing and permitting of the company and vehicles Created expected “Standards of Care” for transports |
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| Years | Employer | Title | Department |
| Years: 2017 to 2019 | Employer: Alivi (EPICNEMT) | Title: Director of Network Expansion/Director of Transportation Operations | Department: Transportation Operations |
Responsibilities:• Mobility Services included Ambulatory, Wheelchair, Stretcher and ALS/BLS• Developed transportation broker model for Alivi • Call Center development, hiring and execution • Policy & Procedure – wrote and published for Alivi broker policy and procedures for inhouse as well as transportation network provider. • Credentialing – Developed industry standards with Best Practices for the company • Training – Developed training standards with Best Practices for companies and drivers. • Developed the NEMT Broker Roadmap Blueprint which led to hyper grow which put Alivi #300 on the INC. 5000 fastest growing companies in the US with 1496% growth. Created expected “Standards of Care” for transports |
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| Years | Employer | Title | Department |
| Years: 2017 to 2017 | Employer: Verifone Transportation Systems (Curb) | Title: Director of Strategic Business Development | Department: Transportation Operations |
Responsibilities:• Developed expansion plans to roll out the platform and develop the brand.• Developed and apply appropriate methodologies for market segmentation • Bid RFP throughout the US • Created expected “Standards of Care” for transports |
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| Years | Employer | Title | Department |
| Years: 2016 to 2016 | Employer: Karhoo | Title: Supplier Relations Manager, NA | Department: Transportation Operations |
Responsibilities:• Network Development of fleet suppliers and grow supply depth• Developed and launch new cities and grow the company brand • Developed expansion plans to roll out the platform and develop the brand. • Developed and apply appropriate methodologies for market segmentation |
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| Years | Employer | Title | Department |
| Years: 2010 to 2016 | Employer: Southeastern Florida Transportation Group | Title: Vice President | Department: Transportation Operations |
Responsibilities:• Developed service level agreements and benchmarks for service• Developed and executed training programs - defensive driving, HIPAA, PASS, accident investigation, drug testing, Level 2 Background checks, customer service • Developed Para-Taxi concept for use with paratransit contract • Partnered with major healthcare providers providing transportation services • Created and implemented fleet management and maintenance program • Created expected “Standards of Care” for transports |
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| Years | Employer | Title | Department |
| Years: 2007 to 2012 | Employer: Tropical Non-Medical Transportation | Title: President | Department: Operations and Planning |
Responsibilities:• Developed and implemented policies and procedures for all of safety, fleet, FDOT compliance and FTA as stated in the changes from SAFETEA-LU (now called MAP-21)• Contracted accounts for HMO's, hospitals, hospice, Medicaid, nursing homes, private clients and worker compensation in Palm Beach County • Developed company policies, programs and procedures for private and public transportation • Improved Customer Satisfaction 155% – Shifted service delivery goals to a more quality-focused strategy that improved communications and expectations for all transport customers. • Credentialing – Developed industry standards with Best Practices for companies and drivers. • Developed and executed defensive driving, HIPAA, PASS, accident investigation, drug testing, Level 2 Background checks, customer service training • Created expected “Standards of Care” for transports |
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| Years | Employer | Title | Department |
| Years: 1982 to 1994 | Employer: MTA New York City Transit | Title: Vice President | Department: Operations and Planning |
Responsibilities:• Developed, planned and launched new operations for New York City Transit’s Paratransit• Established Safety Protocols for securement of wheelchairs in paratransit vehicles • Developed, planned and launched Trapeze for advanced scheduling of paratransit rides • Created and implemented operating procedures for Labor Relations and Drug/Alcohol Testing • Ensured acquiescence with compliance standards and regulatory requirements • Developed successful management strategies for negotiating with Transport Worker Union • Acted as liaison for the transit President regarding matters involving local city, state and federal government issues, as well as crisis management. • Identified compliance risks in all operations and managed them by providing training, advice, testing and monitoring • Directed the development and implementation of compliance-related policies and procedures throughout the organization |
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Career Accomplishments
| Associations / Societies |
|---|
| Advisory Board Member – Non-Emergency Medical Transportation Accreditation Commission Member: Palm Beach County Vehicle for Hire Task Force Member: IATR Accessible Transport Committee Director: Florida Limousine Association Member: National Limousine Association Former Member – TLPA Paratransit Steering Committee Member – Taxi, Limousine and Paratransit Association |
| Awards / Recognition |
|---|
| Grant Award Federal Transit Administration – New Freedom 5317 - $778,000.00 Advanced Training Certified Wheelchair Securement - Instructor– National Training - NEMTAC Certified Stretcher Securement - Instructor– National Training - NEMTAC |
| Publications and Patents Summary |
|---|
| Advanced Training Certified Wheelchair Securement - Instructor– National Training - NEMTAC Certified Stretcher Securement - Instructor– National Training - NEMTAC |
Fields of Expertise
wheelchair, ADA accessibility, ADA compliance, wheelchair-accessible equipment, advanced public transportation system, bus transportation, automotive transportation, child transportation, emergency transportation, medical transportation, public transportation, school transportation policy, transportation brokering, urban transportation