Expert Details
Passenger Transportation Industry - Wheelchair Securement and Operations, Stretcher Securement and Operations, Standard of Care, and Duty of Care
ID: 736514
Florida, USA
While Vice President/ Managing Partner, he provided consulting services including business blueprints, policy & procedures, compliance protocols, ADA compliance, safety, software, vehicles, training, fleet management, on-demand/ Rid Sharing (TNC), marketing plans, new business avenues, call centers, network development and operational budgeting.
He established country/ state compliance for licensing and permitting of the company and vehicles. As the Director of Network Expansion/ Director of Transportation Operations, Expert developed the NEMT Broker Roadmap Blue print which led to hypergrowth which put the company #300 on the INC. 5,000 fastest growing companies in the United States with 1,496% growth. He wrote and published for the company's broker policy and procedures for inhouse as well as transportation network provider.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 1986 | Degree: Bachelor Degree | Subject: Business Administration/ Business Management | Institution: SUNY at Farmingdale, N.Y. |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 1994 to Present | Employer: Undisclosed | Title: Managing Partner | Department: Operations and Planning |
Responsibilities:• Luxury Transportation Service - provided with Lincoln Town Car, Lincoln MKT Town car and Luxury SUV’s.• Non-Emergency Medical Transportation – provided consulting services including business blueprint roadmap, policy & procedures, compliance protocols, ADA compliance, Safety, software, safety programs, vehicles, training, fleet management, on-demand/Ride Sharing (TNC), marketing plans, new business avenues, call centers, network development and operational budgeting. • Established county/state compliance for licensing and permitting of the company and vehicles Created expected “Standards of Care” for transports |
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| Years | Employer | Title | Department |
| Years: 2017 to 2019 | Employer: Alivi (EPICNEMT) | Title: Director of Network Expansion/Director of Transportation Operations | Department: Transportation Operations |
Responsibilities:• Mobility Services included Ambulatory, Wheelchair, Stretcher and ALS/BLS• Developed transportation broker model for Alivi • Call Center development, hiring and execution • Policy & Procedure – wrote and published for Alivi broker policy and procedures for inhouse as well as transportation network provider. • Credentialing – Developed industry standards with Best Practices for the company • Training – Developed training standards with Best Practices for companies and drivers. • Developed the NEMT Broker Roadmap Blueprint which led to hyper grow which put Alivi #300 on the INC. 5000 fastest growing companies in the US with 1496% growth. Created expected “Standards of Care” for transports |
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| Years | Employer | Title | Department |
| Years: 2017 to 2017 | Employer: Verifone Transportation Systems (Curb) | Title: Director of Strategic Business Development | Department: Transportation Operations |
Responsibilities:• Developed expansion plans to roll out the platform and develop the brand.• Developed and apply appropriate methodologies for market segmentation • Bid RFP throughout the US • Created expected “Standards of Care” for transports |
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| Years | Employer | Title | Department |
| Years: 2016 to 2016 | Employer: Karhoo | Title: Supplier Relations Manager, NA | Department: Transportation Operations |
Responsibilities:• Network Development of fleet suppliers and grow supply depth• Developed and launch new cities and grow the company brand • Developed expansion plans to roll out the platform and develop the brand. • Developed and apply appropriate methodologies for market segmentation |
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| Years | Employer | Title | Department |
| Years: 2010 to 2016 | Employer: Southeastern Florida Transportation Group | Title: Vice President | Department: Transportation Operations |
Responsibilities:• Developed service level agreements and benchmarks for service• Developed and executed training programs - defensive driving, HIPAA, PASS, accident investigation, drug testing, Level 2 Background checks, customer service • Developed Para-Taxi concept for use with paratransit contract • Partnered with major healthcare providers providing transportation services • Created and implemented fleet management and maintenance program • Created expected “Standards of Care” for transports |
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| Years | Employer | Title | Department |
| Years: 2007 to 2012 | Employer: Tropical Non-Medical Transportation | Title: President | Department: Operations and Planning |
Responsibilities:• Developed and implemented policies and procedures for all of safety, fleet, FDOT compliance and FTA as stated in the changes from SAFETEA-LU (now called MAP-21)• Contracted accounts for HMO's, hospitals, hospice, Medicaid, nursing homes, private clients and worker compensation in Palm Beach County • Developed company policies, programs and procedures for private and public transportation • Improved Customer Satisfaction 155% – Shifted service delivery goals to a more quality-focused strategy that improved communications and expectations for all transport customers. • Credentialing – Developed industry standards with Best Practices for companies and drivers. • Developed and executed defensive driving, HIPAA, PASS, accident investigation, drug testing, Level 2 Background checks, customer service training • Created expected “Standards of Care” for transports |
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| Years | Employer | Title | Department |
| Years: 1982 to 1994 | Employer: MTA New York City Transit | Title: Vice President | Department: Operations and Planning |
Responsibilities:• Developed, planned and launched new operations for New York City Transit’s Paratransit• Established Safety Protocols for securement of wheelchairs in paratransit vehicles • Developed, planned and launched Trapeze for advanced scheduling of paratransit rides • Created and implemented operating procedures for Labor Relations and Drug/Alcohol Testing • Ensured acquiescence with compliance standards and regulatory requirements • Developed successful management strategies for negotiating with Transport Worker Union • Acted as liaison for the transit President regarding matters involving local city, state and federal government issues, as well as crisis management. • Identified compliance risks in all operations and managed them by providing training, advice, testing and monitoring • Directed the development and implementation of compliance-related policies and procedures throughout the organization |
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Government Experience
| Years | Agency | Role | Description |
|---|---|---|---|
| Years: 1982 to 1994 | Agency: MTA - New York City Transit | Role: Vice President - Operations and Planning - Systemwide | Description: Vice President of Operations & Planning, MTA New York City Transit 1982 – 1994 • Developed, planned and launched new operations for New York City Transit’s Paratransit • Established Safety Protocols for securement of wheelchairs in paratransit vehicles • Developed, planned and launched Trapeze for advanced scheduling of paratransit rides • Created and implemented operating procedures for Labor Relations and Drug/Alcohol Testing • Ensured acquiescence with compliance standards and regulatory requirements • Developed successful management strategies for negotiating with Transport Worker Union • Acted as liaison for the transit President regarding matters involving local city, state and federal government issues, as well as crisis management. • Identified compliance risks in all operations and managed them by providing training, advice, testing and monitoring • Directed the development and implementation of compliance-related policies and procedures throughout the organization |
Career Accomplishments
| Associations / Societies |
|---|
| Advisory Board Member – Non-Emergency Medical Transportation Accreditation Commission Member: Palm Beach County Vehicle for Hire Task Force Member: IATR Accessible Transport Committee Director: Florida Limousine Association Member: National Limousine Association Former Member – TLPA Paratransit Steering Committee Member – Taxi, Limousine and Paratransit Association |
| Professional Appointments |
|---|
| Advisory Board Member – Non-Emergency Medical Transportation Accreditation Commission Member: Palm Beach County Vehicle for Hire Task Force Member: IATR Accessible Transport Committee Director: Florida Limousine Association Member: National Limousine Association Former Member – TLPA Paratransit Steering Committee Member – Taxi, Limousine and Paratransit Association |
| Awards / Recognition |
|---|
| Grant Award Federal Transit Administration – New Freedom 5317 - $778,000.00 Advanced Training Certified Wheelchair Securement - Instructor– National Training - NEMTAC Certified Stretcher Securement - Instructor– National Training - NEMTAC |
| Medical / Professional |
|---|
| Advisory Board Member – Non-Emergency Medical Transportation Accreditation Commission Member: Palm Beach County Vehicle for Hire Task Force Member: IATR Accessible Transport Committee Director: Florida Limousine Association Member: National Limousine Association Former Member – TLPA Paratransit Steering Committee Member – Taxi, Limousine and Paratransit Association |
| Publications and Patents Summary |
|---|
| Advanced Training Certified Wheelchair Securement - Instructor– National Training - NEMTAC Certified Stretcher Securement - Instructor– National Training - NEMTAC |
Additional Experience
| Training / Seminars |
|---|
| Advanced Training Certified Wheelchair Securement - Instructor– National Training - NEMTAC Certified Stretcher Securement - Instructor– National Training - NEMTAC |
| Other Relevant Experience |
|---|
| Expert has extensive experience in the passenger transportation industry. Since 1982, his career for over three decades qualifies him as expert in the public and private passenger transportation sector and provides critical knowledge and expertise in: • Non-Emergency Medical Transportation (NEMT) • Luxury Sedan & Limousine • Paratransit Operations – County Contract Services • Expert Witness Testimony/Trial Testimony/Case Reviews • Mass Transit (Bus & Rail) – Fixed & Flex Routes • Compliance – Human Capital, Vehicles, Operations • Taxicab Operations • Policy & Procedures – Business Operations • Safety Practices – accident, driver, company, rider • Transportation Network Companies • ADA Compliance • Best Practices – for the industry • Transportation Brokering • County Ordinance & Regulations • Software Platform Solutions • Brokering, Mergers & Acquisitions |
Fields of Expertise
wheelchair, ADA accessibility, ADA compliance, wheelchair-accessible equipment, advanced public transportation system, bus transportation, automotive transportation, child transportation, emergency transportation, medical transportation, public transportation, school transportation policy, transportation brokering, urban transportation