Intellex Acquires Expert by Big Village

We're thrilled to announce that Intellex has acquired Expert by Big Village, effective March 22, 2024. This strategic move enhances our capabilities and strengthens our commitment to delivering exceptional solutions to our customers.

Stay tuned for more updates on how this acquisition will benefit our clients and experts.

For inquiries or more information, please contact us at


Expert Details

Operations, Supply Chain, Process Improvement, and Integration

ID: 736701 Michigan, USA

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Expert is President of the independent consulting firm, which helps companies Fix, Scale, Integrate and Optimize their businesses through specific expertise in Operations, Supply Chain, Process Improvement, and M&A Integration. Expert has also held senior operations and supply chain leadership roles with small, middle market, and Fortune 500 companies across a range of industries including Automotive, Consumer Products, Industrial Equipment, Financial Services, Printing, Construction, and Real Estate. He most recently served as Chief Operating Officer for 1-800 Hansons, a private equity-backed, Top 10 home remodeling company. His industry experience is complemented by an MBA, Master of Science in Industrial and Systems Engineering, Bachelor of Science in Mechanical Engineering, and Six Sigma Green Belt certification.

Selected Highlights & Acomplishments
- Revenue Growth: As COO of 1-800 Hansons, drove process efficiencies and supply chain optimization to reduce cycle times by 15% and grow installed revenue from $70 million in 2018 to $100 million in 2019 (40%+ year-over-year). Results were achieved with only a 13% increase in headcount.
- Profit Improvement: At First Niagara Bank, outperformed against cost reduction objectives by 25% in 2012 and 160% in 2013. Utilized technology, project management, and skillful negotiating to achieve unprecedented results and impact to the bottom line from the Operations segment of the organization.
- Mergers & Acquisitions: Led cross-functional M&A synergy workstreams for Private Equity and Family Office investors. As VP of Supply Chain & Contract Manufacturing guided Standard Register through Chapter 11 bankruptcy and the successful integration of two subsequent acquisitions for Taylor Corporation.
- Operational Execution: Mapped end-to-end order management processes across three of the largest companies in Taylor's portfolio, identified gaps and implemented technology solutions to drive efficiencies. Efforts yielded a 15% reduction in outsourced spending and a significant increase in plant capacity utilization

Areas of Expertise
• Strategic & Adaptive Planning
• Supply Chain Management
• Customer Experience
• Operational Restructuring
• Global Strategic Sourcing
• Technology Implementation
• Business Process Optimization
• Category & Vendor Management
• Data Analytics
• Mergers & Acquisitions (M&A)
• Contract Management
• Program & Project Management
• P&L Management
• EBITDA Improvement
• New Product Launch
• Private Equity & Family Office
• Manufacturing & Supplier Quality
• Regulatory Risk & Compliance


Year Degree Subject Institution

Work History

Years Employer Title Department
Years: 2017 to Present Employer: Undisclosed Title: Owner / Managing Partner Department:
Management consulting firm that helps companies Fix, Scale, Integrate, and Optimize their businesses through expertise in Operations, Supply Chain, Business Process Optimization, and M&A Integration. Clients and partners include a Midwest-based private equity firm, a digital market research organization, a multinational consumer products company, and M&A advisory group, and an advanced manufacturing consulting firm.

• Built Operations KPI dashboard and led post-merger integration projects for a PE portfolio company.
• Facilitated market intelligence panels on industrial manufacturing and electric vehicle technologies.
• Provided strategic advisory insight on various industries to major consulting and investment firms
• Developed new service offerings and go-to-market strategies to enhance business development efforts for consulting clients and partners.
Years Employer Title Department
Years: 2018 to 2019 Employer: 1-800 Hansons Title: Chief Operating Officer Department:
Hansons is a $100 million, Private Equity-owned home renovation company based in the Midwest and Western U.S. Led a staff of 13 Directors and General Managers, 200+ support personnel and technicians, and 175+ installers across 15 corporate and satellite locations. Responsible for core company operations including Measure, Consumer Finance, Permits, Processing, Scheduling, Installation, Accounts Receivable and Collections, Customer Service, Customer Relations, Project Management, Supply Chain and Procurement, Facilities, and Fleet Vehicles.

• Completed American Exteriors acquisition including integration of staff, processes, and systems.
• Implemented Installer Management Program focused on increasing installation capacity through installer recruiting, retention, and performance measurement, achieving a 75% increase in installer count.
• Reduced Product Installation Cycle Times by 15% year-over-year through completion of 35 workflow optimization projects within centralized operations functions.
• Grew Installed Revenue by 40% from 2018 to 2019 with only a 13% increase in headcount.
• Implemented Net Promoter Score (NPS) and Customer Relations ticketing and response system.
• Championed talent identification and retention initiatives related to compensation redesign, career path modeling, and performance standards across major functional areas.
Years Employer Title Department
Years: 2014 to 2017 Employer: Taylor Corporation Title: Vice President - Supply Chain & Contract Manufacturing Department:
Taylor Communications is an $800 million division of Taylor Corp., a privately held company specializing in Print, Communications, Marketing, and Distribution Solutions for the Healthcare, Financial, Retail, and Industrial markets. Responsible for a staff of 60+ and direct/indirect spend of $500 million across 40+ facilities in the U.S.

• Managed Chapter 11 restructuring initiatives including supplier transition contracts and suitor due diligence.
• Led synergy development and operational integration teams responsible for merging people, processes, and systems across two corporate M&A transactions.
• Developed enterprise strategy for manufacturing capacity utilization and insourcing of finished goods spend. Achieved $45 million (15%) reduction in outsourced spend, yielding $11 million in margin uplift in 18 months.
• Drove transformation of multiple order management systems yielding a 30% increase in spend under management and enabling improvement of supplier costs and relationships.
• Rebuilt the supply management organization to provide a more impactful value proposition and contemporary functional brand, simplify and improve processes, and optimize the customer experience.
Years Employer Title Department
Years: 2014 to 2017 Employer: First Niagara Financial Group Title: FVP, Director - Source-to-Pay Department:
First Niagara was a bank with $30 billion in assets and $1.3 billion in revenue providing financial services in the northeastern U.S. Served as executive responsible for Strategic Sourcing, Procurement, Accounts Payable, Fixed Assets, and an indirect spend of $400 million across 411 branches and facilities.

• Built the Supply Management Department including integration of Accounts Payable and Fixed Assets, development of a 5-year strategic plan, and establishment of policies, procedures, data, and reporting.
• Owned functional P&L and outperformed on cost reduction objectives by 25% in 2012 and 160% in 2013.
• Formed an Enterprise Sourcing Council to ensure business alignment and supply chain process adherence.
• Implemented a contract management cleanup that raised Spend Under Contract from 28% to 60%.
• Built business case and initiated the launch of the SAP Ariba Strategic Sourcing Technology Suite.
Years Employer Title Department
Years: 2009 to 2011 Employer: Columbus McKinnon Title: Director - Global Sourcing & Supply Chain Department:
Columbus McKinnon is a $700 million leading designer, manufacturer, and distributor of industrial equipment and services. Provided supply chain leadership on the spending of $300 million across 47 global facilities. Led 9 Category Managers, Supplier Development Engineers, and Data Analysts in the U.S. and China and 50+ matrixed reports.

• Developed and implemented the Global Executive Purchasing Steering Committee on behalf of the CEO.
• Exceeded annual savings objectives by 30% in each of three fiscal years during tenure.
• Negotiated a 40% reduction in FY12 price increases driven by raw materials, currency, and labor inflation.
• Led sourcing localization and project management activities for a core product line transfer to China.
• Managed corporate fleet supporting Sales and Maintenance teams.
Years Employer Title Department
Years: 2007 to 2009 Employer: Electrolux Title: Director - Advanced Procurement Department:
Years Employer Title Department
Years: 1992 to 2007 Employer: Ford Motor Company / AutoAlliance International Title: Engineering, Quality, Purchasing Manager Department:

Career Accomplishments

Licenses / Certifications
Professional Realtors License - State of Michigan (Michigan Institute of Real Estate)
Professional Appointments
PMI Advisors - Advisory Board Member
Farmington Woods Homeowners Association - Board Member, VP of Standards and Communications

Additional Experience

Vendor Selection
25+ years in Strategic Sourcing, Procurement, Quality, and Supply Chain leadership roles for small, middle market, and Fortune 500 companies across a range of industries.

Fields of Expertise

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