Expert Details
Multi-Cloud Architecture, Product Management, Coding, Data Analytics
ID: 736437
Illinois, USA
Consistently exceeded expectations in Cloud Strategy, System Design, and Solution Architecture.
Areas of Expertise
* Digital Transformation
* Cloud Architecture (Certified AWS / Azure)
* Enterprise Architecture (EA)
* Digital Marketing / MarTech / Adtech
* Business Process Management / Re-engineering (BPM, RPA, IPA)
* Enterprise Content Management (ECM)
* Agile Practitioner and Coach (PMP, CSM, SAFe)
Education
| Year | Degree | Subject | Institution |
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Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2019 to Present | Employer: Undisclosed | Title: VP Cloud Architecture/ Sales & Marketing Tech/ Marketing Analytics | Department: |
Responsibilities:Office of Asset Management CIO & Chief Architect : Building omni-channel digital marketing platform to deliver 1:1 personalized with “Next Best Action” and enhance customer experience leveraging event-driven architecture, machine learning (ML), big-data analytics, digital asset, personalization engine on Azure.Built 3 year Marketing & sales automation roadmap. |
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| Years | Employer | Title | Department |
| Years: 2018 to 2019 | Employer: JPMorgan Chase & Co. | Title: VP Digital Marketing Ops/ Martech/ AdTech | Department: |
Responsibilities:Designed Chase's digital marketing platform to serve 49 million active digital customers and 33 million mobile customers. Deployed scalable platforms, dynamic content, real-time data feeds, and machine learning (ML) to allow collaboration between marketing, operations, and data scientists to deliver personalized experiences to our customers that improve financial product engagement, retention, and the customer experience. |
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| Years | Employer | Title | Department |
| Years: 2018 to 2018 | Employer: JPMorgan Chase & Co. | Title: VP Enterprise Cloud Architect/ Product Management | Department: |
Responsibilities:Designed advanced products in Cloud & Marketing Technology, Data Analytics, Campaign Management with Next Best Action in Customer Experience, Business Process Re-engineering, Domain-Driven / Microservices Architecture & Enterprise Content Management along with migration to AWS for multiple digital channels such as Mobile Apps, big browser, IVR, etc. |
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| Years | Employer | Title | Department |
| Years: 2017 to 2018 | Employer: Discover Financial Services | Title: Product Manager- Risk Applications/ Fraud Prevention/ Decision Analytics | Department: |
Responsibilities:Product Development : Improved real-time credit card fraud detection by 4% saving fraud dollars by 2MM YoY.Built cloud based fraud prevention to reduce card fraud and enhance customer experience. Please reach out to me if you want to understand practical implementation for BPM + RPA + Data Analytics techniques to prevent credit card fraud. |
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| Years | Employer | Title | Department |
| Years: 2015 to 2017 | Employer: Discover Financial Services | Title: Architect- Fraud & Dispute Management Automation | Department: |
Responsibilities:Improved dispute resolution time by 20% and reduced process inefficiencies by 15%.Progressive Role of Technical Architect & Product Owner - Automated (Designed and developed) multiple Banking processes, Card fraud Investigations, Consumer Complaints & Client Account Management. |
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| Years | Employer | Title | Department |
| Years: 2012 to 2015 | Employer: Discover Financial Services | Title: BPM Consultant- Card Services | Department: |
Responsibilities:BPM Consultant: Automated credit card chargeback process. Reduce processing time by 12% and saving $1MM YoY in manual error and speedy recovery. |
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| Years | Employer | Title | Department |
| Years: 2009 to 2012 | Employer: Tech Mahindra | Title: Lead Consultant @ Apple, Morgan Stanley | Department: |
Responsibilities: |
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| Years | Employer | Title | Department |
| Years: 2006 to 2009 | Employer: Tech Mahindra | Title: Senior Consultant @ Cisco, NYSE | Department: |
Responsibilities:Designed and implemented digital transformation projects in ECM/BPM technologies for top fortune clients such as Apple, Cisco, NYSE & Morgan Stanley. |
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Career Accomplishments
| Licenses / Certifications |
|---|
| OpenHack: Serverless; Microsoft OpenHack, Issued Jun 2020 Architecting Microsoft Azure Solutions; Microsoft, Issued Jan 2020 Amazon Web Services Solutions Architect Associate; Amazon, Issued Mar 2019 Adobe experience Manager: Architect; Adobe, Issued Aug 2018 Certified BPM Program Manager- BMP Analysis, Blueworks Live; IBM, Issued Feb 2014 Certified BPM Analyst- BPM Blueprint; WebSphere Lomardi; IBM, Issued May 2013 PMP; PMI Chicagoland Chapter, Issued May 2011 Certified Business Analyst Professional; CBAP Essentials, Issued Feb 2011 Salesforce Certified Administrator (SCA); Sales Force, Issued Feb 2020 Certified Scrum Master; Scrum Alliance, Issued Apr 2014 Pega Certified Methodology Black Belt (CMBB); Pegasystems, Issued Jul 2011 Certified Pega Business Architect (CBA); Pegasystems, Issued May 2015 |
| Awards / Recognition |
|---|
| President's Award for Customer Service |
| Publications and Patents Summary |
|---|
| Publication: 1- Automating Credit Card disputes/ process |