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Expert is a leading author, speaker, trainer and Internet technologist in the areas of quality management, service quality and the Internet's impact on business competitiveness. Based in Singapore, Expert has applied his hands-on background in business and operational management to helping clients worldwide understand how best to re-engineer business processes through direct training, collaborative workshops, and strategy development. His BPR approach is based on principles of ISO 9000 and ISO 14000 as well as his pioneering work in service quality in the Asia/Pacific region. He maintains that a comprehensive implementation will culminate in the client's proficiency in BPR through the understanding of the ISO standards and service quality.

Expert has been a pioneer in computer networks and e-learning systems since the 1980s in Asia. He has applied his background and ongoing research to help clients understand the mechanics of computer networks, and how best to implement them through a framework design consultation. Expert is focused on how TCP/IP networks can best be designed, implemented and maintained.

He has also been a pioneer in the Internet and e-commerce in Asia since the 1980s. He has applied his background and ongoing research to help clients understand the mechanics of the Internet, e-commerce and e-business, and how best to implement them through a framework design consultation, and interactive workshops and training sessions. Expert is focused on how the Internet can best be used to optimize marketing and advertising, e-business, e-commerce, business operations, public relations, and improve service quality.


Expert has drawn from his IT experience to help clients understand the mechanics of the Internet and ongoing concerns in Internet security (including firewall, VPN, antivirus, intrusion detection or IDS, managed services, etc.), as well as infrastructure building (including IP VPNs, managed services, Web hosting, co-location, etc.). He focuses on how best to implement them through a framework design consultation, interactive workshops and training sessions. He dedicates his time to how the Internet can best be used to optimize business operations, and improve service quality, without compromising security or quality of service (QoS).

Expert has also pioneered in the area of digital publishing, Internet and e-commerce. He has helped clients understand the Internet and online publishing (including print to online). He is well versed in content management, online publishing, customer relationship management (CRM), and personalization.

Expert has built a solid background in Internet, Web development and programming knowledge (Perl, Java, JavaScript, PHP). He is experienced in applications linking the Web together, such as ERP, CRM, database, and other servers.

Expert is an advocate and published writer in business ethics, compassionate leadership, and governance. He is a correspondent for ETHIX magazine, and his blog features ethics related articles (published and unpublished). He consults on ethical issues.

Expert consults and speaks on business strategy, including internationalization or globalization, and Asia Pacific business issues.

Expert is a top management-level consultant on Internet and enterprise security issues. He writes and speaks frequently on Internet security issues, including antivirus, anti-spam, malware protection, gateway security, firewall, virtual private network (VPN), server protection, OS hardening, mail server configuration, etc. He has published frequently on Internet security areas, and is a frequently sought-after analyst for newspapers, magazines, TV, and radio stations to comment on security issues.

Expert consults, speaks and writes frequently on entrepreneurship, globalization, international trade, small business, and home office issues. He is a recognized knowledge entrepreneur himself, having been named Top Business Consultant and Coach at the internationally acclaimed small business resource Idea Cafe.

Expert is a recognized, peer-reviewed and recommended field expert on holistic health, resistance training, dieting, nutrition, stress reduction, and anti-aging.

Expert has consulted, spoken and written on knowledge management and e-learning. He is an Asia pioneer on networked and e-learning since the 1980s, and has developed hands-on modules in e-learning by himself (unlike some knowledge management strategists). He understands the nuts and bolts of the available and emerging technologies in knowledge management and e-learning, and has evaluated most of the open source and commercial options, to give the most balanced and affordable solutions for clients. He has consulted for top international banks, law firms, manufacturers, and service companies.

Expert consults for international companies wanting to explore regional markets in Asia Pacific. Expert is a published author of many articles in this area, and a book author as well.

Expert is a pioneer veteran in marketing communication. Unlike academics and theorists, Expert brings real-world, hands-on experience in the entire spectrum of marketing and marketing communication into the picture, including branding, packaging design, industrial design, public relations, publicity, direct marketing, events marketing, general marketing, marketing research, sales, and business operations.

Expert is a corporate and individual mentor and coach, teaching business leadership, entrepreneurship (or intrapreneurship), ethics, compassionate leadership, fitness, corporate wellness, health, and alternative medicine as a real-world practitioner. He speaks frequently before large audiences in workshops, training programs, keynotes, and individualized sessions. He is highly inspirational as a motivator, bringing his own personal life experiences to help participants better themselves and to move forward.

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Expert was responsible for training and curriculum development for many Fortune 500 corporations and government agencies.He has also designed and proposed e-business infrastructure and framework to Fortune 500 corporations. Expert provided strategic counsel for several NASDAQ performers in helping these companies get a prominent head start and presence in Asia Pacific.