Expert Details
Information Technology (IT): Healthcare, Biotech, and Life Sciences Industries

ID: 740408
California, USA
In addition to his impressive professional experience, Expert holds a bachelor's degree in computer science from San Diego State University and a master's in business administration from California State San Marcos. His technical expertise is further solidified by certifications from renowned organizations such as Microsoft, Amazon, Thermo Fisher, Novartis, and CompTIA. Expert is a highly motivated and results-driven professional, seeking new opportunities to leverage his extensive experience in consulting roles. His exceptional ability to navigate complex IT landscapes, cultivate business partnerships, and drive transformative change makes him an invaluable asset to consulting companies aiming to enhance their clients' IT operations and achieve sustainable growth.
Education
Year | Degree | Subject | Institution |
---|---|---|---|
Year: 2015 | Degree: MBA | Subject: Business Administration | Institution: California State University, San Marcos |
Year: 2004 | Degree: BS | Subject: Computer Science | Institution: San Diego State University |
Work History
Years | Employer | Title | Department |
---|---|---|---|
Years: 2018 to Present | Employer: Undisclosed | Title: Director, IT Business Operations | Department: Biosciences Division |
Responsibilities:• Developed IT operations strategies for a $4.8B division, enhancing efficiency and technological innovation.• Acted as IT Business Partner to VP of BID Operations, aligning IT initiatives with strategic objectives. • Achieved 150% division growth through effective IT service delivery and strategic partnerships. • Delivered IT infrastructure for 30,000 and 130,000 sq./ft GMP builds, on-time and under budget. • Restructured BID IT operations personnel for better coverage and efficiency, improving IT service delivery. • Executed IT strategy for ERP implementation, securing $8M+ investments and achieving alignment. • Conducted monthly IT KPI reviews, reducing aging tickets by 70% and improving service delivery. • Developed IT escalation process and training, achieving 95% engagement across the division. • Led IT process improvements, reducing application access lead time by 20%. • Implemented IT automation strategy, saving $1.5M and enhancing operational efficiency. • Directed AI IT service chatbot development, saving 600 FTE hours through increased productivity. • Managed software projects for COVID safety, improving employee safety and compliance. • Promoted cybersecurity awareness, ensuring robust information security practices. |
|||
Years | Employer | Title | Department |
Years: 2012 to 2018 | Employer: Genoptix, Inc. (a Novartis company) | Title: Associate Director, IT Operations | Department: |
Responsibilities:• Responsible for all IT laboratory applications, help desk operations, and EMR interfacing.• Planned and managed a $2M budget, found opportunities to reduce budget by 20% YoY. • Mentored, coached, and developed direct reports and colleagues on high standards and best practices. • Prepared and presented IT KPI dashboard and project statuses to laboratory leadership team bi-weekly. • Completed assigned divestiture projects under budget and ahead of schedule. • Developed IT SOPs and procedures and successfully achieved zero deficiencies in CLIA CAP quality audit. • IT project lead for building consolidation project which achieved over $2M in annual savings. • Developed LIMS business case and strategy to improve operations by $4M over two years. • Prepared, presented, and implemented IT ticket workload balancing strategy that saved two FTEs. • Reduced idle IT tickets by 25% YoY; exceeded SLA targets YoY; implemented root cause strategies. |
|||
Years | Employer | Title | Department |
Years: 2004 to 2013 | Employer: Ticket Relief, LLC | Title: Founder & CEO | Department: |
Responsibilities:Established and scaled an online traffic school platform. Led all aspects of business operations, including platform development, customer experience optimization, and digital marketing to drive revenue and market presence. |
|||
Years | Employer | Title | Department |
Years: 2004 to 2012 | Employer: Acrendo Medical Software, Inc. | Title: Software Developer | Department: |
Responsibilities:Specializing in providing comprehensive solutions in billing, paperless scheduling, electronic claims and electronic records management. |
Career Accomplishments
Licenses / Certifications |
---|
Certifications: • Amazon AWS Solutions, Architect Certified • Amazon AWS Cloud, Practitioner Certified • Thermo Fisher PPI Process Manager • Novartis Lean Six Sigma Foundation • Novartis Silver Project Management Certified • CompTIA Healthcare IT Certified • CompTIA A+ Certified Computer Technician • Novartis M1 Leadership Certified • MCP Microsoft Certified Professional • MCTS Microsoft Certified Technology Specialist • Filemaker Certified Developer |