Intellex Acquires Expert by Big Village

We're thrilled to announce that Intellex has acquired Expert by Big Village, effective March 22, 2024. This strategic move enhances our capabilities and strengthens our commitment to delivering exceptional solutions to our customers.

Stay tuned for more updates on how this acquisition will benefit our clients and experts.

For inquiries or more information, please contact us at info@intellex.com.

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Expert Details

Information Technology (IT): Healthcare, Biotech, and Life Sciences Industries

ID: 740408 California, USA

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Expert is a seasoned IT professional with over 20 years of experience in the healthcare and biotech industries. Currently serving as the Director of IT Business Operations in the Biosciences division, he excels in leading strategic initiatives and driving operational excellence. Expert has a proven track record in IT service delivery, operational efficiencies, and business-facing skills. Throughout his career, he has successfully collaborated with enterprise IT vendors to ensure seamless integration and maximize technology investments. His extensive background in managing complex projects and delivering exceptional results highlights his ability to drive operational improvements, optimize IT KPIs, and achieve significant cost savings. Expert's strong partnerships with key stakeholders further emphasize his capability to enhance business outcomes.

In addition to his impressive professional experience, Expert holds a bachelor's degree in computer science from San Diego State University and a master's in business administration from California State San Marcos. His technical expertise is further solidified by certifications from renowned organizations such as Microsoft, Amazon, Thermo Fisher, Novartis, and CompTIA. Expert is a highly motivated and results-driven professional, seeking new opportunities to leverage his extensive experience in consulting roles. His exceptional ability to navigate complex IT landscapes, cultivate business partnerships, and drive transformative change makes him an invaluable asset to consulting companies aiming to enhance their clients' IT operations and achieve sustainable growth.

Education

Year Degree Subject Institution
Year: 2015 Degree: MBA Subject: Business Administration Institution: California State University, San Marcos
Year: 2004 Degree: BS Subject: Computer Science Institution: San Diego State University

Work History

Years Employer Title Department
Years: 2018 to Present Employer: Undisclosed Title: Director, IT Business Operations Department: Biosciences Division
Responsibilities:
• Developed IT operations strategies for a $4.8B division, enhancing efficiency and technological innovation.
• Acted as IT Business Partner to VP of BID Operations, aligning IT initiatives with strategic objectives.
• Achieved 150% division growth through effective IT service delivery and strategic partnerships.
• Delivered IT infrastructure for 30,000 and 130,000 sq./ft GMP builds, on-time and under budget.
• Restructured BID IT operations personnel for better coverage and efficiency, improving IT service delivery.
• Executed IT strategy for ERP implementation, securing $8M+ investments and achieving alignment.
• Conducted monthly IT KPI reviews, reducing aging tickets by 70% and improving service delivery.
• Developed IT escalation process and training, achieving 95% engagement across the division.
• Led IT process improvements, reducing application access lead time by 20%.
• Implemented IT automation strategy, saving $1.5M and enhancing operational efficiency.
• Directed AI IT service chatbot development, saving 600 FTE hours through increased productivity.
• Managed software projects for COVID safety, improving employee safety and compliance.
• Promoted cybersecurity awareness, ensuring robust information security practices.
Years Employer Title Department
Years: 2012 to 2018 Employer: Genoptix, Inc. (a Novartis company) Title: Associate Director, IT Operations Department:
Responsibilities:
• Responsible for all IT laboratory applications, help desk operations, and EMR interfacing.
• Planned and managed a $2M budget, found opportunities to reduce budget by 20% YoY.
• Mentored, coached, and developed direct reports and colleagues on high standards and best practices.
• Prepared and presented IT KPI dashboard and project statuses to laboratory leadership team bi-weekly.
• Completed assigned divestiture projects under budget and ahead of schedule.
• Developed IT SOPs and procedures and successfully achieved zero deficiencies in CLIA CAP quality audit.
• IT project lead for building consolidation project which achieved over $2M in annual savings.
• Developed LIMS business case and strategy to improve operations by $4M over two years.
• Prepared, presented, and implemented IT ticket workload balancing strategy that saved two FTEs.
• Reduced idle IT tickets by 25% YoY; exceeded SLA targets YoY; implemented root cause strategies.
Years Employer Title Department
Years: 2004 to 2013 Employer: Ticket Relief, LLC Title: Founder & CEO Department:
Responsibilities:
Established and scaled an online traffic school platform. Led all aspects of business operations, including platform development, customer experience optimization, and digital marketing to drive revenue and market presence​​.
Years Employer Title Department
Years: 2004 to 2012 Employer: Acrendo Medical Software, Inc. Title: Software Developer Department:
Responsibilities:
Specializing in providing comprehensive solutions in billing, paperless scheduling, electronic claims and electronic records management.

Career Accomplishments

Licenses / Certifications
Certifications:
• Amazon AWS Solutions, Architect Certified
• Amazon AWS Cloud, Practitioner Certified
• Thermo Fisher PPI Process Manager
• Novartis Lean Six Sigma Foundation
• Novartis Silver Project Management Certified
• CompTIA Healthcare IT Certified
• CompTIA A+ Certified Computer Technician
• Novartis M1 Leadership Certified
• MCP Microsoft Certified Professional
• MCTS Microsoft Certified Technology Specialist
• Filemaker Certified Developer

Fields of Expertise

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