Expert Details
Information Technology (IT) Consulting, Business & Digital Transformation
ID: 740011
India
• Techno-functional leader & influential Change Management professional offering 25 years of experience in driving Business, Reducing Operational Cost, leading Technology teams and improvising business with the power of Business Transformation, Operations Excellence, Intelligent Automation and Emerging Technologies.
• Competency in Leadership and Core IT Functions: Demonstrated leadership in IT Operations, IT Service Management & Infrastructure, Project Management, People & Resource Management, Data Center Operations, and Delivery/Release Management, Contact Centre and Solution Delivery.
• Cyber Security and Compliance: Managed GDPR, Data Security and Privacy, Compliance Management, Ensuring end-point protection, Control access to system, Access Management,
• IT Management and Solution Delivery: Proficient in crafting IT strategies and roadmaps, leading organizational transformation, and managing the implementation of business solutions. Experienced in managing IT operations, governance, budgeting, and delivery across diverse industries.
• Digital Innovation Expertise: A visionary digital strategist with a knack for creating and executing impactful visions, strategies, and technology innovations. Proficient in transforming organizations into agile digital teams, ensuring quick adaptation to evolving customer needs while maintaining strict adherence to security and governance standards.
• End-to-End Project Management: A hands-on leader who has successfully managed projects from conception to award ceremonies, demonstrating adaptability in ambiguous, rapidly expanding, startup phases; spearheaded major projects in Web Technology, Clouding, Ecommerce, CRM Salesforce, SAP, and BI.
• Business Impact: Recognized for significant achievements, including growing teams from scratch, stabilizing lending business platforms, and ground-up creation of applications.
• Agile Transformation Agent: Strong understanding of technologies and the competitive ecosystem; capabilities in playing an advisory role and providing thought leadership & transformation recommendations.
• An effective leader with proven capabilities in working with cross cultural teams during the project phase; guiding team members and enabling knowledge sharing among the team.
Expertise areas: Project Management, Enterprise Architecture, Software Development, SDLC, Business Intelligence, ERP, Ecommerce, Compliance, IT Budget, Audit, Business Transformation, IT Road Map, IT Strategy and Leadership, Conflict Management. Proficient in crafting IT strategies, leading organizational transformations, and managing the implementation of business solutions. Extensive experience in IT operations, governance, budgeting, and delivery across diverse industries, with specific expertise in travel technology.
Expert is a Computer Science Engineer, PMP, SCRUM, CPISI Certified, with an MBA in IT.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2010 | Degree: MBA | Subject: IT | Institution: Sikkim Manipal |
| Year: 1994 | Degree: Bachlor of Engineering | Subject: Computer Science | Institution: BITS Pilani |
| Year: 1997 | Degree: GNIIT | Subject: Software Technology and System Management | Institution: NIIT |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2015 to 2023 | Employer: Dnata, Emirate Group | Title: CTO | Department: IT |
Responsibilities:• Strategized Technology Alignment: Strategized and aligned the company's technology stack, including Business applications, ERP, CRM, Data Centre & Cloud Hosting, with organizational goals and vision.• Optimized Technology Solutions: Supervised the design, implementation, and maintenance of innovative technology solutions, ensuring seamless integration and optimal system performance. • Leadership in Digital Transformation: Led and mentored a skilled team, fostering continuous improvement and collaborating cross-functionally to drive digital transformation, ensuring a competitive edge in the market. • Technology Trend Evaluation: Identified and evaluated emerging technologies and trends relevant to company demand. • Enabling Transformation through IT Enablers: Enabled transformation through key IT enablers such as Portals, Enterprise Content Management, Identity and Access Management, Mobility, Enterprise Integration Platforms, and more. • Quality Assurance and Partnership Management: Actively ensured quality from third-party IT service providers, suppliers, and key technology partners, maximizing the value added. • Results-Driven Performance Metrics: Proficient in year-on-year productivity improvement, P&L management, cost optimization, budget control, revenue growth, and support for new business through client-centric retention & growth strategies. • Digital Change Agenda: Successfully created and implemented a digital change agenda, designing products and services addressing both conventional and complex business solutions. • Diverse Project Experience: Successfully managed Business Solutions, IT Operation, PCI DSS Certification, Contact Center Setup and Management, infra setup, Azure/Cloud setup, SAP and Salesforce Implementation, B2B and B2C applications. • Program and Project Management Excellence: Headed end-to-end execution, delivery, and management of complex programs/projects in a Delivery Model as per SLAs, ensuring balanced work distribution to meet preset deliverables. • ITIL and ISO Compliance: Excelled in the execution of ITIL and ISO, adeptly following IT processes with ITIL best practices. • Management of Emerging Technologies: Managed new office IT setup, Web Services, Payment Gateway, SMS Gateway, Business Intelligence, and other emerging technologies. |
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| Years | Employer | Title | Department |
| Years: 2007 to 2015 | Employer: Kuoni Group | Title: Head IT Business Application | Department: IT |
Responsibilities:• Crafted IT Strategy and Roadmap: Formulated the strategy and IT roadmap for developing and supporting Applications and IT Infrastructure services, enhancing business results and ROI.• Maximized Digital Working Cultures: Led the organization in maximizing opportunities from digital working cultures, shaping skills, processes, people, and tools for optimal efficiency. • Project/Program Evaluation Framework: Developed a project/program evaluation framework, assessing strengths, identifying areas for improvement, and ensuring adherence to company IT policies and procedures. • Collaboration with Stakeholders: Cross functional Team, third-party vendors, contractors, and other IT departments, discussing solutions with major stakeholders and Group Executives, and recommending emerging technology solutions. • SAP Solution Enhancement: Identified stakeholder issues with existing SAP solutions, provided best practice concepts and process flows, and spearheaded end-to-end project management, from conceptualization to final execution. • Global Coordination: Coordinated with the Centralized Application development centres in Dubai and India (Gurgaon). • Successful Implementations: Successfully implemented Business Applications, Web Services, E-Commerce, Dynamic CRM, BI (QlikView), XML Projects, Intranet System, Business Workflow, SAP Integration, and Business Dashboards |
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| Years | Employer | Title | Department |
| Years: 2005 to 2007 | Employer: Continental Insurance pvt. Ltd | Title: Project Manager | Department: IT |
Responsibilities:• Managed project planning and software development in the insurance domain (Life and Non-Life) with the team.• Software development, Project Management, IT Budget, Service delivery, IT support, and IT infrastructure. • Coordinated with cross-functional teams to understand requirements and challenges. • Managed IT governance, team management, and support. |
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Government Experience
| Years | Agency | Role | Description |
|---|---|---|---|
| Years: 1997 to 2004 | Agency: Defence, Edication, Public Library | Role: Project Manager | Description: • Customized software development and understood requirements at the client side for implementation. • Developed and managed products. • Managed software development teams and resources. |
Career Accomplishments
| Licenses / Certifications |
|---|
| • CPISI Certified (PCIDSS) • SSI Certificate in Microsoft Technology (Net, SQL Server, ASP, Windows) • PMP Trained & Certified • SCRUM Certified Professional • System Management |
Additional Experience
| Other Relevant Experience |
|---|
| Projects Managed: • Web Technology, Clouding, Microsoft Technology, Data Centre, Infra IT, Salesforce, ERP | May 2015 – June 2023 • Web Application, Ecommerce, CRM, Payment Gateway, SAP, BI | Sep 2007 – May 2015 • CSIS Project on Insurance Domain, Support Continental Business in India and UAE | Jun 2005 – Sep 2007 • SCM (Manufacturing Industry) Munjal Industry, Shriram Piston, Dhir Global, Honda Siel, Noida | Apr 2004 – Jun 2005 • Cargo Management, Fixed Assets Mgt. Indian Airlines, IGI Airport, Delhi | Jan 2002 – Apr 2004 • Software and Product Development (SDLC) | May 2000 – Apr 2002 |
Language Skills
| Language | Proficiency |
|---|---|
| English | Fluent |
| Hindi | Native |