Intellex Acquires Expert by Big Village

We're thrilled to announce that Intellex has acquired Expert by Big Village, effective March 22, 2024. This strategic move enhances our capabilities and strengthens our commitment to delivering exceptional solutions to our customers.

Stay tuned for more updates on how this acquisition will benefit our clients and experts.

For inquiries or more information, please contact us at


Expert Details

Human Resources, DEI, Leadership and Development, Design and Execution of HR Delivery Models

ID: 739641 Texas, USA

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Expert holds more than 10 years of working in the US, India, and Europe in the field of Human Resources and Corporate Strategies. She describes herself as an influential thought leader who combines a broad base of strategic and tactical HR domain experience to develop and implement the organization’s initiatives that elevate the quality of the workforce, increase productivity and shareholder value.

She has developed expertise in creating HR processes, policies, and procedures that align with business needs and innovative HR practices globally. Expert has successfully managed all aspects of HR from start up’s to mature businesses and corporate acquisitions for world-class global organizations across countries in Asia, Europe, and North America.

Expert's specialties include:
1. Handling complex multi-layered HR practices and policies on a global scale
2. Creation of sound strategies for sustained business growth, retention, leadership development, and HR Global Practices Experience in handling key stakeholders globally across various functional heads.
3. Team Pyramids and Profitability
4. Building service-based powerhouses in emerging technologies
5. Identification & development of functional and operational business teams with new offices based customer categories / segments / markets -Building talent and organizational capabilities in emerging areas

Areas of expertise include: talent management | diversity, equity and inclusion | organization design | leadership assessment, development and succession | manager development | workforce analytics | learning and development | employee engagement | performance management | compensation strategy| talent acquisition | change management | talent pipeline and mobility | team building | coaching | business transformation | digital solutions I

Expert strongly believes that leadership skills, dedication, and teamwork capabilities are the core to be an excellent team member and to make a positive contribution to any organization, to which she proudly attains all attributes.

Technical HR Skills:
- Accounting & Payroll:
Micro dynamics GP, QuickBooks/Intuit, ADP, HireVue, Gusto
- Performance Review:
Cornerstone On Demand, SAP, Eloomi, PeopleSteme, ADP, OrangeHRM, BambooHR
- Human Capital Management Softwares:
Gusto, ADP, SAP Success Factors, SAP People, Rippling, UZIO
- Employee Attrition Tools:
ECC, EWAC, RAG, MIS Analysis va HRIS tools
- Other HR Tools:
Applicant tracking system, Gamification Techniques, Behavioral Assessment Tools, Cornerstone OnDemand, Harvard Mentor
- Microsoft Office and Project:
MS Office Suite, Adobe InDesign, Illustrator CC,PH- statistical analysis, Articulate, Adobe Captivate 6.0, OneDrive
- HR AI tools:
Anodot, ObviouslyAI, HR Signal, Totara, Docebo's Learning Suite, ChatGPT, Paradox, Talkpush


Year Degree Subject Institution
Year: 2014 Degree: MS Subject: Human Resource Development Institution: University of Houston, Texas
Year: 2012 Degree: BS Subject: Organizational Leadership and Supervision Institution: University of Houston, Texas

Work History

Years Employer Title Department
Years: 2021 to Present Employer: Undisclosed Title: Global head of HR Department: HR
- Design and execute a global HR delivery models for cross-functional shared services and strategic groups across our global presence while working with functional heads and C-Suite

- Create the role, benefits, and limitations of outsourcing, offshoring, and shared services models

- Leading Global Talent Management (e.g., strategic employee planning, talent acquisition and retention, performance management, learning and motivating, total rewards, career development and succession planning)

- Leading Global Mobility (e.g., logistical support, visa and immigration)

- Training globally driven executives for leadership ability and effectiveness

- Guiding Cultural Change and integration-onboarding work for newly acquired companies during M&A.

- Global Workplace Culture (e.g., local laws, risks, international laws, market practices, reputational risk, cost, training capabilities, labor relations, workplace culture, morale, systems, benefits, and methodologies)

- Learning & Development Strategy - Design and implement learning and development programs for a global workforce (e.g., language, culture, delivery method, learning styles, gap assessment, time zones, costs, tools, connectivity, technology)

- Independently working on Global Company Policies and Handbook - country-specific policies: EMEA and APAC which includes the U.S, Canada, U.K., India, Poland, Netherlands, Spain
Years Employer Title Department
Years: 2019 to 2021 Employer: Gateway Group of Companies Title: Associate Vice President Human Resources Department: India, USA, Canada, Europe
- Developed and executed HR plans (for example human capital, budget, service delivery plans & HRIS)

- Total Rewards - Analyzed and evaluated compensation strategies. Analyze and evaluate benefit strategies (, welfare, retirement, recognition programs, work-life balance, wellness) that attract, reward, and retain talent

- Designed and evaluated HR data indicators to inform strategic actions within the organization (i.e. turnover rates, cost per hire, retention rates)

- Evaluated and forecasted organizational needs & recruitment throughout the business cycle to create or develop workforce plans

- Developed and evaluated strategies for engaging new employees and managing cultural DEI integrations.
Years Employer Title Department
Years: 2019 to 2021 Employer: Gateway Digital (Gateway Group of Companies) Title: HR Business Partner Department:
- Developed Design Thinking Processes to streamline HR Processes and ROI on HR platforms

- Led entire HR people operations and offsite office setups in 16 Countries with Legal and Finance Support Developed Global Corporate Strategies through Business and People partnership (HRBP) - core culture, recruitment policies upgrades, and standardization of processes

- Helped control attrition via proactive solutions towards retention through data analytics

- Managed and facilitated the overall Performance Review Cycle and Employee Engagement/Pulse survey throughout the year

- Developed SME's, Leaders, and NextGen from within the organization through leadership coaching and recommendations.
Years Employer Title Department
Years: 2015 to 2018 Employer: Milestone Inc. Title: Sr. Human Resource Manager Department: USA & India
- Worked on improvising Compensation Payout and Employee Taxation to redesign Benefits and Compensation Policy for US & India Offices

- “Getting things done” Managed employee voice and escalations; diagnose trends to proactively implement solutions

- Helped CA on internal company audits for P&L, General Ledger Audits, Quarterly and Year-end Taxation & Returns for both US and India locations

- Launched Recruiting and Talent Development campaigns

- Created and Implemented Mid Managers training across the company for employee in all Three Levels based on their level competency and company values
Years Employer Title Department
Years: 2012 to 2015 Employer: KK Sub Title: Human Resource Manager Department:
- Workforce Development:
Recruited and oriented new employees for various Subway Restaurant locations in Houston and New York. Created, maintained and updated all job descriptions, sourcing channels and organizational charts

- Core HR Practices:
Responsible for supporting benefit questions, plan renewals and annual open enrollment activities. Responsible for processing all pre-employment, new hire and benefits paperwork ensuring accuracy and timely receipt of required documents. Maintain all personnel transactions, including new hires, terminations, changes, garnishments, leave of absence, and benefit changes

- Employee Relations:
Responsible for employee relations investigations and for reporting findings to management. Provide guidance on corrective actions. Administer employee records and conducted random audits to ensure compliance. Completed affirmative action reports, evaluations, benefit statements and salary surveys; compared results with other organizations to maintain competitiveness. Developed and implemented performance management policies, equal opportunity guidelines, disciplinary procedures and absence management guidelines

- Learning and Development:
Developed the performance management system using Articulate that supported the strategic plan and trained 110 employees towards their organization goals. Design and deliver interactive, experiential workshops for employee training and development. Provided a single point of contact and assumes the role of communications coordinator for cross company training programs

- Company Financials:
Represented as a Financial Analyst in program meetings to ensure project mission and goals (Food and Labor Cost) are being met. Developed Monthly General ledgers, Profit & Loss statements, Bank Statement Audit Reports for all 80+ stores in Texas and New York Regions

Career Accomplishments

Associations / Societies
- Society of Human Resource Management (SHRM)
- Pratham USA
- Vital Voices
- Visamo Kids
- Iskon (International Society for Krishna)
Professional Appointments
- Society of Human Resource Management (SHRM), HR Professional, US Chapter
- Pratham USA, Treasurer Board of Directors, Texas Chapter
- Vital Voices, HER Lead Ambassador, US Chapter
- Visamo Kids, Peer Advisor, India
- Iskon (International Society for Krishna) Volunteer, Global
Awards / Recognition
- Outstanding Student Award - Dean's List, University of Houston
- Outstanding Leadership Award, Purdue University
- Women Leadership -Political Empowerment Award, Vital Voices

Additional Experience

Other Relevant Experience
People skills:
- Leadership coaching
- Performance life cycle
- Strategic planning & partnership
- Strategic People Partner
- Agile HR Methodologies
- Employee Engagement
- Employee Relations
- Design Thinking
- HR Digital Transformation- HRIS Setup & Migrations
- Organization Development
- Global Employee Mobility
- Offshore set-up- EMEA, APAC
- HR Data Analytics
- Culture and DEI
- New Office Operations Setup
- Global Talent Acquisition
- Cross Cultural Communication Skills

Language Skills

Language Proficiency
English Professional Proficiency
Gujarati Professional Proficiency
Hindi Professional Proficiency
French Limited Working Proficiency

Fields of Expertise

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