Expert Details
Healthcare Staffing, Workforce Solutions, and the HR Industry
ID: 739442
New York, USA
Expert has also accrued critical experience leading in-house recruiting -- and in managing relationships with staffing vendors for Advanced Urology, a large healthcare system with 12+ locations.
Expert possesses experience consulting on staffing RFI / RFP development and assessment, as well as supplier down-selection.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2023 | Degree: MBA | Subject: Strategy, Operations | Institution: Duke University |
| Year: 2014 | Degree: BA | Subject: Economics, Psychology | Institution: Emory University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2022 to 2023 | Employer: (Undisclosed) Staffing | Title: Strategic Account Executive | Department: Healthcare BPO Workforce Solutions |
Responsibilities:Oversees all areas of account development, operations, and customer success across several strategic healthcare clients. Fields include talent management and retention, CRM, business development, sales operations, KPI scorecard management, and performance / financial analysis and reporting.Among other achievements, Expert spearheaded customer success and L&D (learning and development) initiatives that yielded a 27% turnover decline and a 33% improvement in morale (based on periodic survey responses). |
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| Years | Employer | Title | Department |
| Years: 2019 to 2021 | Employer: Cross Country Healthcare | Title: Director, Recruitment Operations - Hospital Services | Department: Hospital Services |
Responsibilities:Oversaw all strategic, operational, and commercial planning efforts for $80M division. Delivered weekly sales and profitability updates and quarterly / FY projections to C-Suite. Mentored and developed junior managers, and promoted KPI achievement via resource alignment and sales enablement initiatives.Manager, Physician & APP Recruitment 08/2019 – 03/2021 Coached and managed performance/quota achievement of 20+ direct reports, monitoring outreach and production metrics, identifying and addressing training/ process gaps, and partnering with cross-functional leaders to improve operational efficiency and enterprise performance. Led all provider recruitment and retention efforts for 100+ requisitions, including P&L management, territory alignment, strategic partnerships, vendor selection/management, TA/ salesforce effectiveness initiatives, and recruitment marketing – growing YOY sales by 24% and achieving 114% of earnings target. |
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| Years | Employer | Title | Department |
| Years: 2022 to 2022 | Employer: (Undisclosed) | Title: Associate | Department: |
Responsibilities:Engaged incumbent and prospective recruitment firms in a comprehensive RFI/RFP process to optimize spend allocation and terms/ways of working for a Fortune 100 food and beverage leader as part of a supply chain transformation, generating 15-20% projected savings over baseline and 60+% reduced tail spend.Leveraged stakeholder/expert interviews, analyzed industry benchmarks and client historical data, and oversaw competitive market event/ developed a dynamic financial savings model to drive improved capture of value-added services and significant line-of-sight indirects procurement savings |
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| Years | Employer | Title | Department |
| Years: 2018 to 2018 | Employer: Advanced Urology | Title: Senior Talent Acquisition Partner | Department: Clinical & Leadership |
Responsibilities:Managed staff recruitment for clinical and leadership requisitions across nine clinics (average time-to-fill <15 days) while also actively coaching hiring managers on best practices regarding workforce planning, unbiased interviewing, and talent/performance management.Streamlined TA metrics and reporting; overhauled compensation bands to align with market; and reduced agency spend by 90% while decreasing turnover by 22%. |
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| Years | Employer | Title | Department |
| Years: 2015 to 2018 | Employer: Cross Country Healthcare | Title: Physician Recruiter - Team Lead | Department: Physician Services |
Responsibilities:Recruited 50+ emergency physicians and Hospitalists to provide coverage to 40+ facilities, consistently achieving 120-200% of individual KPI and financial performance targets. During this time, also managed four (4) junior recruiter direct reports – ultimately leading the team to achieve Team of the Year. |
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| Years | Employer | Title | Department |
| Years: 2020 to Present | Employer: Undisclosed | Title: Founder, Operating Partner | Department: |
Responsibilities:Launched and scaled career coaching practice during onset of COVID pandemic, developing and offering a comprehensive suite of services, including resume and LinkedIn development, career and job search counseling, and branding/networking strategies.Acquired/serviced 65+ new clients -- across industries and seniority levels -- while overseeing all areas of operation, e.g., pricing, sales, marketing, and GTM strategy. |
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| Years | Employer | Title | Department |
| Years: 2014 to 2015 | Employer: Aon Hewitt Consulting | Title: Analyst | Department: Health & Benefits Advisory |
Responsibilities:Performed market research and the benchmarking of vendor product offerings, services and contracts. Leveraged client and expert interviews to inform strategic design and management; pricing; and the management of group medical, dental, wellbeing, life, disability and absence management benefits for clients.Partnered with senior consultants on marketing and sales efforts to expand revenue and market share. Supported key RFP, audit, and client development initiatives. |
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| Years | Employer | Title | Department |
| Years: 2012 to 2013 | Employer: Aptean | Title: Enterprise Market Intelligence Associate | Department: |
Responsibilities:Leveraged web market research -- e.g., 10-K analyses, news reports -- coupled with outreach to existing and prospective B2B customers of Aptean’s suite of enterprise software solutions. Goals: to ensure data integrity and enable GTM expansion strategy following merger and CRM integration with CDC Software. |
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Additional Experience
| Vendor Selection |
|---|
| Engaged incumbent and prospective recruitment firms in a comprehensive RFI/RFP process to optimize spend allocation and terms/ways of working for a Fortune 100 food and beverage leader as part of a supply chain transformation, generating 15-20% projected savings over baseline and 60+% reduced tail spend. Leveraged stakeholder/expert interviews, analyzed industry benchmarks and client historical data, and oversaw competitive market event/ developed a dynamic financial savings model to drive improved capture of value-added services and significant line-of-sight indirects procurement savings. |
| Marketing Experience |
|---|
| Works in marketing in the capacity of his own consulting firm with major sales and marketing responsibilities. |
Fields of Expertise
healthcare, nursing home staffing, staffing analysis, talent acquisition, talent management, human capital, human capital development, human resource development, human resources, executive recruiting, recruiting, Recruitment and Training, recruitment strategy, business consulting, consultant, Consulting, Management Consulting/Coaching, management consulting, business strategy, go-to-market strategy, long-term growth strategy, business operations, operational excellence, operational process improvement, Sales and operational planning, corporate strategic planning, strategic management, strategic growth, sales training, Sales Team Enablement, sales effectiveness, B2B market research, B2B, customer relationship management, customer retention, hr solutions, career development, career transition, career counseling, career, workforce management system