Expert Details
Healthcare Industry, Telemedicine, Healthcare Market Research, Best Clinical Practices, Urgent Care.
ID: 723427
Texas, USA
Expert has overseen customer satisfaction initiatives at several health care institutions nationally, always with an eye toward becoming a Center of Excellence. A typical result was an improvement in Customer Satisfaction scores from 26% to 93% over a 60-day period for a hospital Emergency Department after initiation/implementation of his team's efforts.
Expert is a residency-trained, Board Certified Emergency Physician, having trained at the legendary Cook County Hospital in Chicago. He is a Fellow of the American College of Emergency Physicians. He has served as Department Chairman and/or Medical Director for five Emergency Departments nationally, and he has been engaged to implement clinical, financial and operational 'Best Practices' at several Emergency Departments. He has served as National Physician Project Manager and is a Senior Vice President/Corporate Medical Officer for a National Emergency Medicine Contract Management Group.
Expert has been engaged to implement health care industry quality management initiatives in hospitals, health care systems and state governments in over thirty-three (33) states.
Expert has been engaged to implement health care marketing initiatives in several hospitals and health care systems. His healthcare firm has worked in over thirty-three (33) states, always in an effort to produce institutions acknowledged (and marketed as) 'Centers of Excellence' and 'Employers of Choice.'
Expert has been engaged to implement clinical, financial and operational best practices in several hospitals and health care systems. His firm has worked in over thirty-three (33) states and has served the Ministry of Health of a Caribbean island as the primary expert on health care system infrastructure development.
Expert has a Masters in Public Health from Harvard University with a concentration of Health Policy and Health Management. Expert has been engaged to implement health and disease management strategies nationally in thirty-three (33) states.
Expert has been engaged to implement health care industry quality management initiatives in hospitals, health care systems and state governments in over thirty-three (33) states. These initiatives always involve Outcomes Based Care Initiatives, based on Outcomes Research. His firm's motto is 'We Specialize In Outcomes.'
His healthcare firm has been retained nationally in thirty-three states to implement clinical, financial and operational Best Practices. The very nature of this work involves and requires training on team building.
Expert is President & CEO of a strategic partner providing telehealth and telemedicine services, including both clinical care and educational/training strategies to foreign countries.
Expert is a residency-trained, Board Certified Emergency Physician, having trained at the legendary Cook County Hospital in Chicago. He is a Fellow of the American College of Emergency Physicians. He has served as Department Chairman and/or Medical Director for five Emergency Departments nationally, and he has been engaged to implement clinical, financial and operational 'Best Practices' at several Emergency Departments. He has served as National Physician Project Manager and is a Senior Vice President/Corporate Medical Officer for a National Emergency Medicine Contract Management Group.
Education
Year | Degree | Subject | Institution |
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Year: 1985 | Degree: BA | Subject: Psychology | Institution: Northwestern University |
Year: 1991 | Degree: MPH | Subject: Health Policy and Management | Institution: Harvard University School of Public Health |
Year: 1991 | Degree: MD | Subject: Medicine | Institution: University of Illinois |
Work History
Years | Employer | Title | Department |
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Years: 2002 to 2010 | Employer: Sterling Initiatives | Title: President and CEO | Department: |
Responsibilities:Expert is head of this national healthcare consulting firm with experience in 33 states in the U.S. |
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Years | Employer | Title | Department |
Years: 2007 to 2009 | Employer: DFW Urgent Care | Title: President and CEO | Department: |
Responsibilities:Expert is head of this network of urgent care facilities in the Dallas/Fort Worth Metroplex. |
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Years | Employer | Title | Department |
Years: 2007 to 2008 | Employer: International Telemedicine Initiative | Title: President and CEO | Department: |
Responsibilities:Expert is head of this organization providing clinical services and health care consulting internationally. |
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Years | Employer | Title | Department |
Years: 2005 to 2008 | Employer: US Asthma Care | Title: President and CEO | Department: |
Responsibilities:Expert is head of this organization providing Disease Management services to various national HMOs. |
Career Accomplishments
Associations / Societies |
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AMA, NMA, ACEP, APHA, |
Licenses / Certifications |
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Fellow, American College of Emergency Physicians Active Medical License in Texas; Inactive Licenses in Wisconsin, Illinois, Florida, Ohio, Maryland. |
Awards / Recognition |
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Chairman Emeritus, Student National Medical Association |
Medical / Professional |
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Cook County Hospital, Chicago, Illinois |
Additional Experience
Expert Witness Experience |
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Expert has provided expert witness testimony in the following categories of healthcare: asthma, pediatrics, acute coronary syndromes, pneumonia, sickle cell disease. |
Training / Seminars |
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Expert has given over 1000 lectures nationally. |
Marketing Experience |
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As a health care consulting, Expert's primary expertise is in the implementation of organization best practices, including clinical, financial and operational considerations. |
Fields of Expertise
clinical medicine, Good Clinical Practice, customer satisfaction, emergency medicine, health care industry quality management, health care marketing, health care market research, health care system, primary care, urgent care, quaternary care, health care management, public health, health care, outcomes research, team building, telemedicine, medical center, emergency department, lice infestation, acute coronary syndrome, head, HMO, HMO insurance, case management planning, medical ethics, protocol development, health care claims substantiation research, medical lexicon development, medical lexicon, vaccine development, retailing, bioethics, business ethics, consumer purchasing behavior, cross-functional team, mentoring, strategic market planning, consumer survey, behavioral science, consumer demographics, advertising, public relations, sociology, consumer focus group, learning theory, clinical measurement, work team, cognitive psychology, organizational development, organizational behavior, medical informatics, clinical study, psychiatry, psychoacoustics, consumer product marketing, clinical trial design, clinical laboratory regulation, medical expert system, urine sampling, blood sampling, clinical laboratory equipment, clinical laboratory, deafness, hearing loss, cognitive science, medical record, National Institutes of Health standard, clinical toxicology, consumer choice prediction, preclinical research, clinical research management, clinical research, clinical virology, medical diagnostics, clinical protocol, ear disease, new product market survey, home health care, consumer product design, sensory perception, behavior, hearing process, disease, personal care product, consumer product, psychology, marketing, biomedicine, biomedical device, clinical pharmacology, clinical immunology, mental disorder, pain management, virology, therapy, surgery, preventive medicine, pediatrics, obstetrics, neuroscience, neonatology, internal medicine, diagnostics