Intellex Acquires Expert by Big Village

We're thrilled to announce that Intellex has acquired Expert by Big Village, effective March 22, 2024. This strategic move enhances our capabilities and strengthens our commitment to delivering exceptional solutions to our customers.

Stay tuned for more updates on how this acquisition will benefit our clients and experts.

For inquiries or more information, please contact us at info@intellex.com.

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Expert Details

Healthcare Consumer Experiences

ID: 737949 Massachusetts, USA

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Expert is well-versed in the health insurance and healthcare consulting space. As the Director of Medicare Consumer Experience Strategy at a large health plan, he is responsible for leading new initiatives to improve the experience of health plan members, as well as other stakeholders such as brokers, healthcare providers, and prospective members. His current focus is on launching new digital services for the organization's website and apps, as well as on improving members’ experiences when they reach out to contact centers with questions. Offering a connected omnichannel experience to members across different mediums (phone, web, app, mailings, email) is an important strategic priority for his company.

Prior, Expert was the Engagement Manager and Senior Consultant at Monitor Deloitte, where he led consulting teams on 20+ projects helping healthcare clients launch strategic initiatives, including aligning marketing & sales teams of two merging payers around plans to win and retain customers; developing product roadmaps for national payer’s new consumer-centric, digital-first health plan; launching COVID testing startup in Q2 2020, creating product, partnerships, and go-to marketing plans; and creating MedTech firm’s COVID testing service for k-12 schools–generating $50M sales in 1st year.

Additionally, while at MassHealth, he supported Chief Strategy & Financial Officer on new initiatives across MassHealth’s $16B/yr. spend. Some of his achievements include securing $100M+ revenue in new drug rebates by discovering untapped opportunities for rebates and designing a workflow for care coordination program serving 35,000 behavioral health patients in ACOs.

Expert also led malaria & HIV financing programs in Malawi, where he built a database tool tracking Malawi’s $600M annual health spending, and won a $13M HIV/AIDS grant for Swaziland to provide life-saving treatment for 100k+ people.

In his formative career, Expert advised 20+ hospitals on the profitability and clinical impact of adopting new orthopedic technologies.

Education

Year Degree Subject Institution
Year: 2016 Degree: MBA Subject: Healthcare & Finance Institution: Northwestern University, Kellogg School of Management
Year: 2011 Degree: MSc Subject: Global Governance & Diplomacy (International Relations) Institution: University of Oxford
Year: 2008 Degree: BA Subject: Institution: University of Pennsylvania

Work History

Years Employer Title Department
Years: 2021 to Present Employer: Undisclosed Title: Director, Medicare Consumer Experience Strategy Department: Medicare Consumer Experience
Responsibilities:
- Identify and drive opportunities to grow Medicare sales & retention by improving consumer experiences, supporting SVP transforming Employer’s operating model around consumer needs
- Develop strategy, KPIs, and execution plan for program helping consumers receive better, faster answers to their questions (e.g., finding doctors, checking drug benefits) via phone, web, and app
Years Employer Title Department
Years: 2018 to 2021 Employer: Monitor Deloitte Title: Engagement Manager & Senior Consultant Department: Consulting
Responsibilities:
Led consulting teams on 20+ projects helping healthcare clients launch strategic initiatives, such as:
- Aligned Mktg. & Sales teams of two merging payers around plans to win and retain customers
- Developed product roadmap for national payer’s new consumer-centric, digital-first health plan
- Launched COVID testing startup in Q2 2020, creating product, partnerships, and go-to-mkt. plans
- Created MedTech firm’s COVID testing service for k-12 schools–generating $50M sales in 1st year
Years Employer Title Department
Years: 2017 to 2018 Employer: MassHealth Title: Manager, Strategy & Finance Department: Massachusetts Medicaid Program
Responsibilities:
- Supported Chief Strategy & Financial Officer on new initiatives across MassHealth’s $16B/yr. spend
- Secured $100M+ revenue in new drug rebates by discovering untapped opportunity for rebates
- Designed workflow for care coordination program serving 35,000 behavioral health patients in ACOs
Years Employer Title Department
Years: 2011 to 2014 Employer: Clinton Health Access Initiative (CHAI) Title: Sr. Program Manager, Technical Advisor Department:
Responsibilities:
- Led CHAI’s malaria & HIV financing programs in Malawi, overseeing 11 FTEs and 12 projects
- Built database tool tracking Malawi’s $600M annual health spend
- Won $13M HIV/AIDS grant for Swaziland to provide life-saving treatment for 100k+ people
Years Employer Title Department
Years: 2009 to 2010 Employer: The Advisory Board Company Title: Analyst Department: Healthcare Consulting
Responsibilities:
- Advised 20+ hospitals on profitability and clinical impact of adopting new orthopedic technologies

Fields of Expertise

healthcare, healthcare consulting, health insurance, Medicaid, customer experience, healthcare consumer strategy, healthcare experience, digital transformation, customer retention, health plans, healthcare strategy, healthcare finance, digital healthcare

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