Intellex Acquires Expert by Big Village

We're thrilled to announce that Intellex has acquired Expert by Big Village, effective March 22, 2024. This strategic move enhances our capabilities and strengthens our commitment to delivering exceptional solutions to our customers.

Stay tuned for more updates on how this acquisition will benefit our clients and experts.

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Expert Details

Financial Institutions: Digital Transformation and Instant Payments

ID: 739406 South Carolina, USA

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Driving Digital Transformation & Instant Payments | Empowering Financial Institutions for Success with Instant Payments Strategy | Change Agent "Against all odds" | Speaker
Expert is a distinguished thought leader with over 15 years in the financial services and payments industry, excels in driving innovation and secure solutions for global cross-functional teams. Leveraging a dynamic career with industry giants such as Bank of America, Wells Fargo, Visa, FIS Global, and LexisNexis Risk Solutions, she possesses a deep understanding of emerging payments, fraud, and identity.

* Leading teams for more than 17 years up 45 people spanning all levels of authority including executive leadership
* Technical delivery expertise: Complex integrations, migrations/upgrades, omni-channel
* Mentor start-ups: business models, product development & lifecycle, fraud & risk analysis, go-to-market strategy
* Founded a payment professionals’ group connecting people and educating on emerging payment topics
* Founded a Women in Technology Employee Resource Group –speakers, technology training, mentoring, access to jobs

Product Strategy
* Full lifecycle product management including voice of customer research, competitive analysis, market segmentation, product strategy / definition, P&L, roadmaps, product launch, marketing, customer support, performance reporting, executive dashboards; omni-channel experience - online, call center, physical locations
* End-to-end-delivery of real-time payments managed service model for the US market, easing adoption and se
* Developed “go to market” plans for identity management products across regions (US/CAN, EU, LAC, CEMEA, AP)
* Deep technical project management expertise: complex integrations, migrations/upgrades, omni-channel

* Delivered Real Time Payment infrastructure, partnering with financial institutions and fintechs to explore possibilities
* Built "Bank in a Box" repeatable, cost-effective solution to serve the needs of the underbanked
* Thought leadership for Biometrics, Authentication, Decentralized Identity, Digital Disruption, and Risk Solutions
* Developed framework inserting fraud & risk assessment early in product lifecycle for secure customer experiences

Functional Expertise:

As the current CEO of a FinTech Consulting firm, Expert specializes in guiding organizations to launch new products successfully. Her strategic leadership and stakeholder management expertise ensure seamless product launches aligned with business goals and growth objectives. Expert is a key contributor to the Faster Payments Council, providing subject matter expertise in Instant Payments Operations, Cross-Border, and Financial Inclusion work groups.

During her tenure at FIS Global, as Director and Product Line Manager, Expert orchestrated the go-to-market strategy and launch of Real-Time Payments infrastructure. She achieved remarkable success, securing customer commitments and generating $13.8MM in TCV through industry thought leader webinars.

As Principal Solutions Consultant at LexisNexis Risk Solutions, Expert designed cutting-edge fraud detection and prevention customer journeys, positioning herself as a thought leader and consultant to C-suite executives across industries. Her leadership extended to go-to-market partnerships for Identity Access Management and Verifiable Credential programs.

In her advisory role at CredPal, Expert provided strategic guidance to a rapidly growing alternative lending company addressing the unique needs of the Nigerian market.

Expert managed the global delivery of authentication solutions, providing thought leadership to executives across industries and advising on strategic approaches to leverage risk, identity, and authentication products in her role as Senior Director, North America Go-To-Market & Solutions

Expert held key roles as Head of Enterprise Authentication Strategy and Senior Product Manager, where she designed and delivered enterprise authentication frameworks and brought innovative solutions to market at Wells Fargo.

As Product Manager, Expert played a pivotal role in led the nation-wide launch of Bank of America's first "all-digital" checking product and also had responsibility for implementing channel and segment strategies for various products.

Functional Expertise:
• Product Strategy, Product Development, Product Launch
• Development and Management
• Go To Market
• Project & Change Management
• Program Management
• Sales training & support
• Sales and Marketing Enablement
• Customer support training
• Communications

Industry Expertise
• Go to for everything Instant & Real-time Payments
• Emerging Payment Innovations
• Digital Transformation
• Physical & Digital Identity SME fortifying against fraud (prevention & detection)
• Customer journey UX and Security (Onboarding, Login, Account Maintenance, Payments)


Year Degree Subject Institution
Year: 2002 Degree: MBA Subject: Business Institution: University of Pittsburgh, Katz Graduate School of Business

Work History

Years Employer Title Department
Years: 2023 to Present Employer: Undisclosed Title: CEO Department:
- Work with financial institutions on digital transformation and bringing new products and solutions to market.
- Provide strategic guidance and frameworks to execute successful go-to-market strategies.
- Expert in team leadership and stakeholder management, ensuring seamless product launches to meet business goals & drive growth.
Years Employer Title Department
Years: 2022 to 2023 Employer: (Undisclosed) Global Title: Director, Product Line Management Department: Payments
Created & implemented go-to-market strategy & launch of Real-Time Payments infrastructure for this multinational financial services company. Among other achievements:

- Partnered with sales team to achieve rapid customer commitment to meet delivery timetable.
- Defined value prop; created marketing and sales material; designed implementation playbook.
- Ensured successful certification of functional integration with The Clearing House.
- Executed industry thought leader webinars to build client pipeline, achieving $13.8MM in TCV.
- Collaborated with Agile work team to meet aggressive six-month on-time delivery deadline.
Years Employer Title Department
Years: 2019 to 2022 Employer: LexisNexis Risk Solutions Title: Principal Solutions Consultant Department:
Design cutting-edge fraud detection and prevention customer journeys using digital and physical identity tools to mitigate risk exposure while providing best-in-class customer experience.

- Thought leader and consultant to c-suite and senior leaders for digital identity risk.
- Led sales and marketing go-to-market partnerships for Identity Access Management program.
Years Employer Title Department
Years: 2017 to 2019 Employer: Visa Title: Senior Director, Product Management, Risk & Identity Products, Go To Market Department:
Managed global delivery of an ecosystem of authentication and risk solutions. Developed sales collateral and training, partnered with global product managers to regionally assess and localize go to market strategies.

- Provided identity management, biometrics, and digital disruption thought leadership to hundreds of executives, stakeholders, vendors, partners across industries advising on strategic approaches to leverage a portfolio of risk, identity, authentication, and digital products into and across channels for a holistic omni-channel experience.
- Advised senior leaders at more than 200 clients (financial institutions, processors, acquirers, merchants, FinTechs) on solutions for digital identity challenges and opportunities.
- Developed go to market plan for newly launched authentication solution identified target segment, analyzed customer needs, developed collateral, trained sales, business partners, LOBs, and clients.
- Partnered with global risk product managers to localize go-to-market strategy for each region
Years Employer Title Department
Years: 2016 to 2017 Employer: Wells Fargo Title: Head of Authentication Governance Program Department:
Designed and delivered enterprise authentication framework to secure financial institution against fraud.

- Designed an enterprise governance program to standardize authentication methods across products and channels, and enable implementation to reduce fraud and improve customer experience
- Delivered human centered design web intake process, resource allocation & review, governance review boards, hooks into waterfall and agile project management processes, hooks into fraud project review
- Led efforts to redefine orgs authentication policy, incorporating best practices from standards like FIDO & NIST
Years Employer Title Department
Years: 2012 to 2016 Employer: Wells Fargo Title: Senior Product Manager Department:
Defined product vision and brought solutions to market for small business credit, digital payments, ecommerce.

- Enabled business cards in mobile “Pay” wallets: Led tokenization, configuration, branding and contracting for successful launch of business cards in digital wallets (Apple Pay, Samsung Pay, Microsoft Pay).
- Simplified and expanded digital experience for Card Program feature management.
- Championed transformational solutions: alternative lending, virtual cards, mobile receipt capture, by building business cases, and socializing to build internal support and to acquire funding for project efforts.
- Established product plan, roadmap, and key metrics for money transfer solutions for wealthy customers.
- Doubled leads to Merchant Services online sales team through redesign of public website.
Years Employer Title Department
Years: 2006 to 2012 Employer: Bank of America Title: Product Manager Department:
Channel and segment strategy for Home Equity, Ecommerce, Consumer Deposit and Credit products.

- Introduced first new “all digital” checking product across ~6,000 banking centers and call centers, training more than 10,000 associates with full supporting customer and banker support materials.
- Developed program management process, tools, and templates, providing clarity to project and resource status, accelerating time to market by more than 50%
- Identified and delivered online banking cross-sales opportunity increasing online sales by 171%.
- Optimized checking portfolio profitability by reducing fee waivers on new accounts (3-yr NPV of $88MM).

Career Accomplishments

Associations / Societies
Project Management Institute
International Management Consultant - USA
Faster Payments Council
Licenses / Certifications
Project Management Professional 2005-Present
Professional Appointments
Faster Payments Council - Considerations for Instant and Immediate Payments Work Group
Faster Payments Council - Cross-Border Payments Work Group
Medical / Professional
PMP - Project Management Professional
Publications and Patents Summary
Expert has presented in 3 industry panels.
Her work has been published in 21 fintech consulting blogs and 14 additional LinkedIn blogs.
Her blogs have been published via 3 additional data services organizations.

Additional Experience

Training / Seminars
Webinars: 2
Roundtables: 1
Virtual Conferences: 2

Language Skills

Language Proficiency
English Native
French Advanced
Spanish Beginner

Fields of Expertise

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