Expert Details
Enterprise SaaS & Software Product Management
ID: 740286
Florida, USA
Previously, Expert held pivotal roles at DishOut, where he served as Vice President of Technology, and MCF Technology Solutions, where he was Director of Engineering. In these roles, he enhanced operational efficiencies, spearheaded technological innovations, and delivered scalable solutions across web and mobile platforms. Expert’s contributions include leading a flawless national transition of thousands of point-of-sale systems and implementing cost-saving, service-oriented architecture strategies. With a foundation in Management Information Systems from the University of Central Florida, Expert combines technical acumen, strategic leadership, and a client-focused approach to deliver transformative results across industries.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2009 | Degree: BS | Subject: Management Information Systems | Institution: University of Central Florida |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2018 to Present | Employer: Undisclosed | Title: Senior Director of Product Management | Department: |
Responsibilities:Managed platform roadmap, research and development, budgeting and vendor management, and development for a leading no-code platform. Leveraged excellent communication skills to lead team members through large-scale projects and enhance performance. Oversaw in-depth business cases to determine investment viability by identifying ROI justification. Reduced budgets and spending while improving operational capacities fostering consistent business and revenue growth.• Developed and prioritized a roadmap of $20M, across 20+ scrum teams, in research and development spend to improve product adoption, net promoter score and reduce churn. • Grew a global team from 2 to 10+ high performing product managers, ranging from early career to advanced supporting core platform components, user interface, trial conversion, 3rd-party integrations and platform governance. • Designed and executed a multi-year modernization and re-platforming plan, rooted in customer empathy, product usage data and market analysis, delivering a more cohesive and delightful user experience. • Improved positioning in existing and new categories by leading responses to annual interactions and reports with industry analysts Forrester and Gartner. • Leveraged no-code and low-code industry expertise to improve technical and seller enablement to overcome sales objectives, improving ASP and close ratio of enterprise deals. • Managed multi-year horizon roadmaps during Annual Operating Plans (AOP) to support financial business cases in line with company growth to $200mm ARR while maximizing EBITDA. • Drove significant improvements in employee engagement (backed by survey data) by bridging the gap between product management and user experience. This fostered strong collaboration and streamlined processes. • Single point of contact for vendors, partner agreements and product input for MSAs and compliance activities. • Led all aspects of Mergers and Acquisitions (M&A) operations. Most recently drove R&D due diligence for a large acquisition, from LOI to deal close in 60 days, delivering first financial outcomes shortly thereafter. |
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| Years | Employer | Title | Department |
| Years: 2012 to 2016 | Employer: MCF Technology Solutions | Title: Director of Engineering & Technical Consultant | Department: |
Responsibilities:Managed overall It department, budget, technical stability and growth as well as coding and architecture standards organization-wide. Supported overall direction of the company, new initiatives, and technical and business direction. Managed a team of technical, sales and administrative resources. Managed contracts. Oversaw the entire SDLC. Led exception-free SOC2 audit. Managed QA. Facilitated sales functions. Spearheaded strategic marketing objectives. Internal subject matter expert and point of escalation on advanced technical concepts. Coordinated, designed and executed organizational-wide training programs. Implemented standards and guidelines across all software and infrastructure functions. Worked with 50+ web services for one-way or two-way application integration. Ensured 60+ Windows and Linux servers were up-to-date and continuously optimized. Evaluated and implemented new IaaS/PaaS technologies. Implemented multiple vulnerability/penetration testing tools and standards.• Discovered, architected, designed and expertly implemented 70+ web applications for multiple businesses from $1M annual revenue businesses to F50 companies covering technologies such as PHP, .NET, MySQL, SQL Server, JavaScript, Ruby, Intuit Employer, Microsoft SharePoint Online and Intalio|Create. • Slashed monthly budget by ~15% in <2 months while simultaneously increasing service levels and commitments, decreasing the infrastructure budget by an additional 20% within the subsequent 6 months. • Organized and executed complete server and environment rebuilds, including 250+ endpoints from multiple colocation facilities to 100% cloud, resulting in increased uptime/security as well as ~20% cost savings. • Acted as product manager and owner of 20+ MCFTech Employer enhancements, add-ons and integrations including product definition, architecture, product roadmap, execution and marketing. • Established essential Microsoft Partnership by attaining four Microsoft Competencies within my team, advancing marketing and sales opportunities. • Designed technical specification standards, decreasing development time by 15% on average while significantly and reliably increasing quality and security. |
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| Years | Employer | Title | Department |
| Years: 2010 to 2012 | Employer: Tui Lifestyle | Title: Director of Information Technology | Department: |
Responsibilities:Oversaw productivity, efficiency and budgeting for all Information Systems. Managed in-house and outsourced developers across 10 ground-up projects. Managed tactical deliveries of the Marketing and Graphics Design Department, including budgeting, ad approval, photography/videography, web design/development and social media.• Created an engaging training and mentorship program for the sales team to ensure understanding of technologies and how to utilize them to facilitate the sales process, increasing opportunity win rate and average deal size. • Managed the business discovery, development, testing and execution of an enterprise system built on no-code platforms, delivering a paperless sales process which dramatically enhanced the overall sales cycle. • Through successful vendor management and negotiations, saved over $50,000 in billable costs in 2010. • Delivered an increase in net profit as a member of the company leadership team, driving strategic and tactical decisions across sales, personnel and product management. • Discovered, planned, tested, piloted and deployed a custom VoIP phone system, and telephony integration enhancing communication throughout offices while yielding a positive ROI of $18K+/year in saved labor and $15K+/year in costs. |
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| Years | Employer | Title | Department |
| Years: 2007 to 2010 | Employer: Card Logic Group / Off-Campus Advantage | Title: Senior Technical Project Manager & Technical Consultant | Department: |
Responsibilities:Managed technology efforts associated with proprietary gift and loyalty platforms and multiple integrations with POS environments. Facilitated Database Design and Implementation by architecting a robust transactional database and live deal-processing engine with support for web services for multiple integration points based on .NET and SQL Server. Handled configuration of company routers, switches, phones and production server.• Managed the software development cycle from product concept, solution design and technical specifications through quality assurance and deployment management for multiple mission-critical projects, including custom help desk software based on PHP and MySQL, organic stored value platforms and standalone terminal software. • Oversaw and managed the outstanding development of all POS, web-based and backend systems. • Contributed to overall system design and architecture of transaction processing engines, originating from standalone dial-up & TCP/IP terminals and terminating at closed-loop/stored-value endpoints including error handling, transmission & performance. • Improved Help Desk and all client/customer relationship methods for 3 transaction processing/POS companies. • Managed a VOIP phone system installation and configuration via Trixbox, Asterisk, SIP Clients and Cisco handsets. • Led an in-depth transition plan for 30 universities and assisted in transition of the support desk with management. |
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Additional Experience
| Training / Seminars |
|---|
| Professional Development experience: Microsoft Technical Assessment for Devices and Deployment, Microsoft Technical Assessment for Housing Architects – IaaS & Cloud OS, Infrastructure & Database, Infrastructure & Management, Employer Certified Solution Provider, Speaker at Employer Empower (Keynote Speaker 2022) |