Expert Details
Diesel Engines
ID: 735129
Kuwait
Expert in customer service engineering offering 5 years of experience driving revenue through delivering high-quality service and building friendly relationships with the customers. Adept at working effectively to achieve goals both as a cross-functional team member and individual contributor. Developed himself and his team accordingly to achieve the customer's expectation and to exceed them.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2012 | Degree: Bachelor of Science | Subject: Mechanical Engineering | Institution: Jordan University of Science and Technology |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2017 to Present | Employer: Undisclosed | Title: Marine Field Service | Department: |
Responsibilities:Receiving customer complaints through after sales department or directly from the customer representatives.Attending customer sites and perform hands-on troubleshooting / inspecting for marine propulsion engines and Auxiliary power generators. Preparing and submitting repairing quotation/ spare parts list to the customers. Attend/perform repairing and delivering after repairing. Following up with direct customers to secure the payment. |
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| Years | Employer | Title | Department |
| Years: 2015 to 2017 | Employer: Mohamed Abdulrahman Al Bahar - Caterpillar | Title: Electrical Power Generators Field Service Engineer | Department: |
Responsibilities:Receiving customer complaints from the EPG supervisor.Attending customer sites and perform hands-on troubleshooting / inspecting for diesel generators marine engines and industrial engines. Preparing spare parts list as required to repair the engines. Perform repairing and delivering after repairing. |
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| Years | Employer | Title | Department |
| Years: 2013 to 2015 | Employer: Mohamed Abdulrahman Al Bahar - Caterpillar | Title: Service Engineer | Department: |
Responsibilities:Started on the engine workshop as a fresh service engineer.Practice hand on mechanical jobs. Disassembling and assembling ( overhauling) Caterpillar diesel engines. |
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Career Accomplishments
| Licenses / Certifications |
|---|
| Fundamentals of hydraulic system (Issued By caterpillar certified training center in Sharjah, UAE). Fundamentals of diesel engines (Issued By caterpillar certified training center in Sharjah, UAE). Supervisory skills training (Issued By caterpillar certified training center in Sharjah, UAE). Vibration analyzing training (Issued By caterpillar certified training center in Sharjah, UAE). Caterpillar ACERT engines fuel systems (Issued By caterpillar certified training center). Working place safety requirements and procedures (AL-SAQER training center in Kuwait). Engine Parts Reusability (Issued By caterpillar certified training center). CAT electric power 2 (certificate issued by caterpillar Dubai regional training center). CAT electric power 3 (certificate issued by caterpillar Dubai regional training center). Applied failure analysis (certificate issued by caterpillar Dubai regional training center). Caterpillar MCS combined controls (certificate issued by caterpillar Dubai regional training center). Marine engine systems troubleshooting (certificate issued by caterpillar Dubai regional training center). |
Additional Experience
| Training / Seminars |
|---|
| Applied failure analysis (certificate issued by caterpillar Dubai regional training center). CAT electric power 3 (certificate issued by caterpillar Dubai regional training center). CAT electric power 2 (certificate issued by caterpillar Dubai regional training center) Engine Parts Reusability (Issued By caterpillar certified training center) Marine engine systems troubleshooting (certificate issued by caterpillar Dubai regional training center). Fundamentals of diesel engines (Issued By caterpillar certified training center in Sharjah, UAE) Supervisory skills training (Issued By caterpillar certified training center in Sharjah, UAE) Caterpillar ACERT engines fuel systems (Issued By caterpillar certified training center). |
Language Skills
| Language | Proficiency |
|---|---|
| English | Very good |