Expert Details
Consumer Tech Operations: Executive Leadership
ID: 739399
Colombia
He maintains active expertise and leadership in startups, financial technology, cryptocurrencies, ridesharing apps, business growth, business culture, and the early stages of business and corporate development.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2014 | Degree: MBA | Subject: Management | Institution: The Wharton School of the University of Pennsylvania |
| Year: 2007 | Degree: BBA | Subject: Business Administration - Finance | Institution: The University of Texas at Austin, McCombs School of Business |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2023 to 2021 | Employer: (Undisclosed) | Title: COO & Co-Founder | Department: C-Suite |
Responsibilities:As COO and Co-Founder, Expert directed the company's internal evolution from inception to two bustling offices and 140+ hires. Was deeply involved in the creation and development of all operational areas, including Sales, People, Finance, Legal, Customer Service, Marketing, OTC, and Business Development.Led the company's growth efforts, which after the establishment of a 40k+ physical agent network across Nigeria and Kenya resulted in over 4.2M verified users and the successful resolution of over 30,000 weekly Customer Service tickets. |
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| Years | Employer | Title | Department |
| Years: 2019 to 2020 | Employer: Coink | Title: COO & Head of Growth | Department: C-Suite |
Responsibilities:• Orchestrated Coink’s operational launch, quarterbacking its introduction to first 10 university, industrial, and corporate ecosystems• Designed, kicked off and shaped go-to-market functions: Sales, Client Services, Community Management and Cash Logistics • Personally developed Coink’s most important operational relationships (ecosystem stakeholders and banking correspondents) • Guaranteed operational stability as client base grew from 0 to over 13,000 in 7 months with minimal marketing investment |
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| Years | Employer | Title | Department |
| Years: 2018 to 2019 | Employer: Rappi | Title: Regional General Manager | Department: Executive Committee |
Responsibilities:• Oversaw all aspects of Rappi’s most mature region, Colombia, which grew 63% in GMV between May and December 2018• Met with multiple investors and participated actively in $200M+ USD financing round. New valuation surpassed $1B USD • Structured, kicked off and managed 4-month transformation of Rappi’s Live Support division (500+ agents) |
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| Years | Employer | Title | Department |
| Years: 2015 to 2018 | Employer: Uber Technologies, Inc. | Title: General Manager of Operations - Colombia | Department: Latin America Ops Leadership |
Responsibilities:• Grew from Barranquilla GM to Colombia Ops GM in under 2 years. Bookings under management increased by 381x• Evolved from managing a team of 2 to one of 128. Colombia Ops morale jumped to 2nd highest in region after Expert inherited it, a triumph in one of Uber’s Top 3 toughest markets. Team is recognized as a major talent exporter even beyond Latin America • Ran 3 national teams 09/16-04/17: (a) UberEverywhere, a 16-city portfolio that exceeded 2016 stretch goals; (b) Greenlight, building a people-focused retail arm; (c) our marquee Safety Team, focused on incident mitigation & support optimization |
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| Years | Employer | Title | Department |
| Years: 2010 to 2012 | Employer: McKinsey & Company | Title: Business Analyst | Department: Mexico City Office, Consulting |
Responsibilities:• Developed predictive model to quantify exact number of technical positions to be filled at a national South American oil company by 2020 given ambitious production growth target, then structured recruiting and development plan for said talent• Crafted KPI dashboards for the 12 departmental managers of a 330k oz/year gold mine in Mexico by studying operation at a granular level to determine most relevant indicators and incorporating best practices and insights from other mining studies • Identified key bottlenecks in supply/operational chain of 200 kbd Colombian oil refinery, increasing potential output by 10% • Evaluated and improved major Mexican telecom company’s consumer credit diagnosis process, decreasing attrition by 15% |
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