Expert Details
Global Technologies, Leadership, Talent Management, Vendor Management, Business Development, Strategic Planning
ID: 737991
Washington, USA
In her current role, Expert drives and leads the end-to-end technical activities for global telco, health, and insurance customers while growing the relationship with CTOs, CIOs, and senior technology leaders of these companies. First global head to lead Diversity, Equity, and Inclusion initiatives to improve hiring, retention, and promotion of 1500 employees in technology.
In her previous role, Expert built and founded T-Mobile for Business billing product & strategy team. Focused on creating innovative commercial and self-service solutions for B2B segments: enterprise, small-mid businesses, government, and indirect channels.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2002 | Degree: BS | Subject: Management Engineering | Institution: Ateneo de Manila University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2020 to Present | Employer: Undisclosed | Title: VP Global Deployment and Head of Diversity in Technology | Department: Global Service Delivery |
Responsibilities:Drive and lead the end-to-end technical activities for global telco, health, and insurance customers while growing the relationship with CTOs, CIOs, and senior technology leaders of these companies. First global head to lead Diversity, Equity, and Inclusion initiatives to improve hiring, retention, and promotion of 1500 employees in technology.• Developed high performing, focused, global technical teams to deliver flawless execution of design, implementation, launch, and in-life production maintenance for our global customer base. Operationalized technical sales, security, deployment, and in-life processes. • Fostered and enriched the apex senior relationship with the CTOs and CIOs of our global customers, new and existing vendor partners, becoming their trusted AI partner and single point of contact for technical and service support existing priorities and expansion opportunities. • Ran DE&I initiatives through active engagement with international organizations focused on women and non-binary STEM empowerment, hosted internal and external speaker series events, unconscious bias and inclusion trainings, and drove equity programs to significantly improve employee experiences. |
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| Years | Employer | Title | Department |
| Years: 2015 to 2020 | Employer: T-Mobile | Title: Director, Product & Technology, Billing | Department: Product & Technology |
Responsibilities:Director, Product & Technology, B2B Billing Solutions (2019 - 2020)- Built and founded T-Mobile for Business billing product & strategy team. Focused on creating innovative commercial and self-service solutions for B2B segments: enterprise, small-mid businesses, government, and indirect channels. • Unlocked B2B growth and revenue opportunities by creating 5 solution workstreams for digital transformation, IoT, Sprint integration and migration, capability uplift, and operational technical enhancements. • Delivered 16+ B2B initiatives in first half-year, from concepting, solutioning, building, and launching, with fully remote and virtual team, reducing care pain points and expanding digital experiences to all B2B channels 10%. • Formulated initiatives for full day every month dedicated to learning, training, and skilling up for all employees as key Technology Culture team leader that fostered inclusion, cultural intelligence, and continuous learning. Director, Software Development, Billing (2016 - 2019) - Led and managed postpaid billing, prepaid billing, and loan / lease DevOps teams (400+ FTE and vendor resources). Governed SDLC functions, such as technical product management, analysis, agile methodology development, architecture, infrastructure, test, and operational support. • Received Multiverse Award in 2019 for achieving zero major release downtime (eliminated 6 hours per release). • Recognized as CIO Excellence Awardee for Customer and Frontline First for implementing 12+ initiatives that eliminated customer and care pain points. • Delivered 50 technology billing development initiatives yearly, including key Un-Carrier moves, 5G deployment, bill cycle processing improvements, security and fraud prevention strategies, and digital transformation. • Led initial releases for postpaid billing system’s multi-year scalability efforts, supporting subscriber growth to 80M. Director, Software Development, Universe 2.0 (2015 - 2016) - Oversaw 10 cross-functional enablement workstreams, including capacity planning, product definition, architecture, solution delivery, system analysis, infrastructure, test, migration, bridging, and release planning. • Earned Universe 2.0 Mover Award for spearheading as technical director, $1B next-generation billing transformation program, with 10 project workstreams, 50+ systems impacted, and 1.5K resources. • Drove delivery of new billing vendor’s (Ericsson) SDLC lifecycle deliverables, resulting in production launch of highly configurable, scalable next-generation billing system. |
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International Experience
| Years | Country / Region | Summary |
|---|---|---|
| Years: 2002 to 2008 | Country / Region: Philippines | Summary: Service Delivery Manager, Asia Pacific (2006 - 2008) Managed 70+ direct reports across 8 teams within Decision Support Solutions and Finance Support Solutions service lines that provide first-, second-, and third-level operation support. Created effective operating model to help deliver on organizations’ key strategic initiatives. • Recognized with HP Excellence Award for putting customers first (Data Quality Team, 2008) and Zero Defects Award (Asia Consulting Center, 2007) • Saved $1.2M in financial penalty by preventing near-miss SLAs of P&G’s most critical applications. • Right-shored 30 Global Service Owner and second-level support roles from Europe, North America, to Asia Pacific. • Exceeded 20+ critical customer account service-level agreement operational and financial targets. • Boosted employee satisfaction score 10% by leading Voice of the Workforce program. Service Level Manager, Asia Pacific (2007 - 2008) Led operational delivery of 10 Business Intelligence and Data Warehousing support teams (150 resources globally). Collaborated with Global HP support groups across service lines to deliver on operational-level agreements. • Exceeded application SLAs and monthly state of the business targets and reached customer satisfaction score at 4.5 out of 5 for entire operations organization. Prior role held: Global Application Owner - Shipments, Finance, Market Measurements, Asia Pacific • Recognized with HP Excellence Award for putting customers first (Service Management) and winning attitude. |
| Years: 2003 to 2003 | Country / Region: Poland, Canada | Summary: International IT assignment as service delivery owner and manager |
Career Accomplishments
| Licenses / Certifications |
|---|
| Unconscious Bias, Train the Trainer | Catalyst Developing the Leader Within You, John C. Maxwell | Executive Education, Columbia Business School Executive Coaching Program, Coach Source | Oracle Certified Associate: Developer, Oracle ITIL Service Manager: Service Support and Service Delivery; ITIL Practitioner; and ITIL Foundations, EXIN Seven Habits for Highly Effective People and Seven Habits for Highly Effective Managers, Dr. Steven R. Covey Stepping Up to Management, Harvard Business Training |
| Professional Appointments |
|---|
| CHIEF, Member (2022-Present). The premier leadership development organization reserved for the country’s top women executives, focused on broadening the diversity of people in positions of power, and supporting them once they get there. IGNITE WORLDWIDE, Executive Board Advisor, Strategic Planning Implementation Head (2020-Present). This award-winning, international, nonprofit organization brings STEM education and career opportunities to over 100,000 young women and non-binary students around the world. • Lead the advisory member council on strategic expansion plans nationwide and across the globe. |
| Awards / Recognition |
|---|
| Multiverse Award Zero Downtime CIO Excellence Awardee for Frontline First Universe 2.0 Mover Award CIO Excellence Award Best Senior Leader 3x HP Excellence Award for putting customers first (Service Management) |
Additional Experience
| Training / Seminars |
|---|
| Unconscious Bias, Train the Trainer | Catalyst Developing the Leader Within You, John C. Maxwell | Executive Education, Columbia Business School Executive Coaching Program, Coach Source | Oracle Certified Associate: Developer, Oracle ITIL Service Manager: Service Support and Service Delivery; ITIL Practitioner; and ITIL Foundations, EXIN Seven Habits for Highly Effective People and Seven Habits for Highly Effective Managers, Dr. Steven R. Covey Stepping Up to Management, Harvard Business Training |
Language Skills
| Language | Proficiency |
|---|---|
| English | Native |
| Filipino | Native |
| Chinese (Fookien) | Advanced |
| Chinese (Mandarin) | Intermediate |
Fields of Expertise
application software, billing service, computerized billing system, application software design, API Development, application service provider, application security, application development system, engineering quality assurance, computer vendor, Effective Leadership Skills, Training And Mentoring,, talent management, global responsibility, business development, client/server system development, corporate strategic planning, delivery system, diversity and inclusion, analog-to-digital conversion, product management