Request Expert

Expert has 30 years of experience in consulting, training and managing in the fixed operations of automobile dealerships.

SELECTED ACCOMPLISHMENTS
• Increased gross profit from $1.8 mm to $2.9 mm by developing benchmark objectives and implementing best practices.
• Increased market penetration 35 percent through community service and outreach.
• Doubled sales to reach company-set goals while surrounded by competitors and with an entry/exit blocked.
• Developed and implemented marketing initiatives to catapult underperforming fixed operations to top performer.
• Exceeded CSI goals in servicing more than 200,000 customers during career.
• Winner of the Standards of Excellence and President’s Award.

RELEVANT CAREER EXPERIENCE
MANAGEMENT
• Assisted fixed operation personnel with systems and training:
o Enhanced customer satisfaction, employee retention, and increased dealership net profits;
o Installed and supervised systems to ensure successful execution of programs.
• Managed daily operations:
o Sold services to customers, coordinated automotive procedures;
o Controlled expenses, developed policies and procedures to exceed monthly and yearly financial forecasts.
• Coordinated automotive repair and maintenance services:
o Obtained maximum utilization of automotive equipment and prevented operational delays;
o Ensured customer satisfaction.
• Oversaw service drive and service advisors:
o Maintained high customer satisfaction through follow up and proactive initiatives to reduce incomplete and incorrect repairs;
o Trained service advisors on dealership policies and procedures.

REGULATORY COMPLIANCE
• Supervised compliance with EPA standards:
o Audited work sites to maintain and comply with EPA regulations;
o Trained staff to recognize and remedy potential violations in a timely manner.
• Managed staffing in accordance with labor and employment laws
o Oversaw work schedules to maintain wage and hour standards;
o Provided information and resources to associates regarding leave policies such as FMLA.

TRAINING, CERTIFICATIONS, AND EDUCATION
• Master Service Manager Certification
• Management, P&L, Warranty, and Customer Satisfaction
• Maximizing Dealership Fixed Operations
• President Award recipient – Toyota and Honda
• Management Consultation
• Studies at The Ohio State University, journalism concentration



Award-winning, proactive manager with nearly 30 years of outstanding customer service experience and demonstrated excellence in fixed operations.
Skills include:
Management
CSI
Regulatory Compliance
Financials
Quality Control
Technical Support
Warranties
Training
Team-building