Expert Details
EMS & 911 Dispatch, Public Safety
ID: 735657
Connecticut, USA
Public safety executive with over 30 years of experience in emergency medical service, emergency management and public safety telecommunications. Seasoned public safety educator and public speaker. A consummate professional and leader who is customer focused and well oriented to public, private and government systems.
Expertise/ Skills:
Emergency Medical Services Operations
911 Telecommunications / Dispatch
Emergency Management
Process / System Design & QA/CQI
Education / Training
Leadership and Customer Experience
Mobile Healthcare
Expert Witness & Legal Support
Technical Skills:
Paramedic, EMS- Instructor, DT4EMS- Instructor, NAEMT- Instructor, EMD- Instructor
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2004 | Degree: | Subject: Paramedic | Institution: Naugatuck Valley Community College |
| Year: 1992 | Degree: | Subject: Biology | Institution: Southern CT State University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2005 to Present | Employer: Undisclosed | Title: Owner/ Principal | Department: |
Responsibilities:Consultant and business owner with national experience with general consultation, teaching public safety and leadership courses, public speaking, guiding organizations through strategic planning and system design processes. Providing quality management and expert witness / testimony.• Expertise in EMS, Emergency Management • Expertise in 911 Dispatch and Mobile Healthcare • Have consulted and provided expert testimony nationally on high profile cases |
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| Years | Employer | Title | Department |
| Years: 2013 to Present | Employer: Undisclosed | Title: DIRECTOR OF EMS/911 | Department: |
Responsibilities:Public Safety Executive overseeing a municipal third service advanced life support EMS department and primary, multidisciplinary PSAP serving a population of 50-100,000. Over 100 employees (bargaining, non-bargaining and volunteer) Award winning EMS service which has seen an overall 10% growth per year. |
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| Years | Employer | Title | Department |
| Years: 2009 to 2013 | Employer: Hunter’s Ambulance | Title: DIRECTOR OF OPS | Department: |
Responsibilities:Oversight of daily operations for a 40 ambulance, private, for-profit ambulance service. Also oversaw 30 wheelchair vans, special transportation school buses, 911 dispatch and information technology. Managing over 60,000 calls per year in central CT. Over 500, Bargaining and non-bargaining employees.• National Accredited Center of Excellence • Provided Dispatch oversight to the Kleen Energy Explosion • Significant patient and responder safety programs |
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| Years | Employer | Title | Department |
| Years: 2003 to 2009 | Employer: AMR NH/W Mass. | Title: Regional Manager | Department: |
Responsibilities:Responsible for the Training and Quality Improvement of over 400 911 dispatch employees between two states. Provided / developed /delivered continuing dispatch education, certification and used national standards to oversee quality in job performance and customer service.• National Accredited Center of Excellence • 25 + 12 position dispatch centers • Established the first customer service QI standard for 911 and Training for dispatchers in response to terrorism |
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| Years | Employer | Title | Department |
| Years: 2000 to 2003 | Employer: AMR Bridgeport | Title: OPS SUPERVISOR | Department: |
Responsibilities:Oversight of daily operations for a 12 million dollar, high performance, for-profit EMS company. Urban EMS response in multiple jurisdictions. Responsible for Risk & Safety and employee performance. Also provided advance life support care.• Responded to the 9/11 attacks • Assisted in System Status Management deployment • Provided employee guidance, couching and discipline |
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Career Accomplishments
| Licenses / Certifications |
|---|
| CT Licensed Paramedic, CT EMS-Instructor, NAEMT Instructor, DT4EMS-Instructor, Emergency Medical Dispatch Instructor |
| Awards / Recognition |
|---|
| • National EMS service of the year • CT Gov. Award • Mission Lifeline Silver Plus EMS service NATL’ PARENT HEART WATCH HERO Parent Heart Watch | LEADERSHIP AWARD Hunter’s Ambulance | E911 HONORS: INDUSTRY PRO E911 Caucus/NENA | (2 years) |