Request Expert

Knowledge Management Expert and expert in knowledge-centered customer support & service delivery and Knowledge-Management that increase customer referenceability, revenue retention, product stickiness, and reduces cost of execution.

Expert is a highly engaged and enthusiastic contributor of original ideas in Knowledge-Management that are focused on continuous-improvement and sustainable processes in order to satisfy both the tactical and strategic objectives at individual, team, and organizational levels by using appropriate information technology and knowledge management combined with enablement of suitable Communities of Practice.

In addition to the following international experience, Expert holds a Master's degree specializing in Knowledge Management.

- Strong experience in customer support for high-tech industries involving key factors of knowledge-management, quality-management, scenario-planning, project-management, and commitment to continuous improvement and life-long learning.

- Leader in ongoing improvement and innovation in customer-support through continuous use of organizational learning and knowledge management techniques in highly technical and multi-national/multi-cultural business environments

- Passion for human problem-solving and innovation without tears using knowledge management and organizational learning.

Activities:
- Improving Business KPI’s through Knowledge Management
- Protecting operational integrity and intellectual property through Change Management
- Improving customer support capacity and capability through Organisational Learning
- Building Intellectual Capital using knowledge management to increase corporate value.
- Increasing stability and niche dominance by building Communities of Practice (CoP)
- Giving back to the community through Pro-bono work in Knowledge Management in healthcare

Specialties
- Knowledge Centered Customer Support

- Knowledge Management

- Organizational Learning

- Change Management

- Appropriate Offshoring/Outsourcing