Expert Details
VOIP, Data Communications (LAN/WAN), Telecommunications, PBX. Contracts and SLA Req.
ID: 727403
Pennsylvania, USA
Review and analyze current technology infrastructure and its ability to support strategic corporate objectives. Identify and propose specific strategies, initiatives and remedies necessary to align technology infrastructure with customer's corporate objectives. Support development of business drivers, business case and high level program implementation plan. Translate customer's business issues/opportunities into technical solution/business requirements. Develop conceptual solution architecture using combination of standard products and third party suppliers to produce end to end customer solution. Build and communicate the value proposition of the end to end solution to client executive. Support Partners and the Premier field sales organization throughout all stages of the sales process. Partner with specific product specialists to identify and collect detailed technical requirements. Partner with bid management organization to build out detailed RFP responses and contract development. Coordinate efforts across support/product specialist organizations to ensure overall integrity and consistency of final proposed solution.
Qualifications:
• 12 years in development and implementation of IT and/or managed telecommunications solutions
• 5+ years architecture experience in conceptualization, definition and development of IT and/or telecom based products and service
• 5+ years strong project management skills with accountability for end to end delivery of projects with 20+ people
• 25 years experience in the development and implementation of two or more of the following:
o Data and IP Services
o Managed Network Services
o Managed Security Solutions
o Data Center Outsourcing
o Call Center Technologies
o IT Applications Management
• 15 years in customer facing positions (sales engineering, consulting) including participation in the sale of 1 or more large, cross tower integration efforts on a global basis (100M+ Total Contract Value)
• ITIL foundation level knowledge
Technologies:
• Knowledge of configurations and topologies of the national, metro, and wireless networks of carriers worldwide.
• Extensive experience with IP Routers, DWDM ROADMs, SONET ADMs, DSL switches, Broadband Digital Cross-connects, IP Services Nodes, ATM switches and Ethernet switches.
• Knowledge of FC, SONET/SDH, VOIP, MPLS, TCP/IP, RIP, OSPF, BGP, SSL, IPSec, VPNs, UNI, GFP, LCAS and PNNI protocols.
• Planning and design of LAN/WAN/WiFi/Wireless networks, Layer 0/1/2/3 VPNs, transparent LANs, video conferencing, voice-over-IP, Storage and firewall applications.
• Proficiency with EMC, Cisco, Alcatel-Lucent, Nortel, Fujitsu, Tellabs and Ciena products, and Microsoft NT/2000/XP networking and administration.
• Knowledge of system technologies including, PC architectures and Windows/Sun Operating Systems.
• Familiarity with Telcordia, PacketCable, IETF, and ITU standards.
• Extensive knowledge and experience in the hardware development process ranging from concept planning, design, development, systems testing, and manufacturing.
• Software proficiency included C, C++, Microsoft Visual C++, Visual Basic and 8086 assembly
Business Acumen:
• Management of a regional office: budgets, sales headcount, pricing, inventories.
• Partner relationship management in revenue generating activities.
• Product Development Costing, Margin Analysis and Pricing Strategies
• Business Case formulations at the product, network, anat the product, network, and executive level.
• Product Marketing, Supplier MaManagement, Life-Cycle Management
• Familiarity with resell channels, distributors, manufacturing reps., and direct sales channels.
• Participated in successful IPO.
• MBA
Global Solutions Consulting and Architecture: Design and Business Process Outsourcing Architecture for global VOIP network for Fortune 100 Printing Company. Tier 1 Carrier Services in Cisco IP Telephony, Audio/IP Audio Conferencing, Video Conferencing and Management Services and identification of Third Party Vendors capable of enhancing the solution. 3rd Party Global Maintenance and Service Level DeliveryGlobal Solutions Consulting and Architecture: Optical (DWDM) Architecture Design and Business Process Outsourcing for regional network for Fortune 50, Pharmaceutical Company.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 1993 | Degree: MBA | Subject: Masters of Business Administration | Institution: Drexel University |
| Year: 1985 | Degree: BS | Subject: Electrical Engineering | Institution: Drexel University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2004 to 2009 | Employer: Tier 1 National Carrier | Title: Solutions Architect | Department: Global Solutions |
Responsibilities:Review and analyze current technology infrastructure and its ability to support strategic corporate objectives. Identify and propose specific strategies, initiatives and remedies necessary to align technology infrastructure with customer's corporate objectives. Support development of business drivers, business case and high level program implementation plan. Translate customer's business issues/opportunities into technical solution/business requirements. Develop conceptual solution architecture using combination of standard products and third party suppliers to produce end to end customer solution. Build and communicate the value proposition of the end to end solution to client executive. Support Global Solutions' Client Partners and the Premier field sales organization throughout all stages of the sales process. Partner with specific product specialists to identify and collect detailed technical requirements. Partner with bid management organization to build out detailed RFP responses and contract development. Coordinate efforts across support/product specialist organizations to ensure overall integrity and consistency of final proposed solution. |
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| Years | Employer | Title | Department |
| Years: 2003 to 2004 | Employer: Telsource | Title: Regional Director | Department: |
Responsibilities:Regional Sales Director: Responsible for directing Telsource’s Engineering, Furnish, Install and Maintenance activities in the mid-Atlantic region. Held ultimate responsibility for all Fortune 500 enterprise customer and carrier relationships throughout the region. Duties included developing and fostering relationships at the highest executive levels within the customer base; quota attainment; technology training; and managing the regional sales force.Responsible for the regional office, including budgets, headcount, and inventory activities. Played an active role in setting the strategy and interfacing with partners in generating revenue from the following customers: Comcast, Verizon, MCI, AT&T, and Adelphia. Customer activities included: Comcast IP Services - manage emergency maintenance response for the DWDM architecture for all nationwide IP/VOIP services; Comcast Cable - install Cisco Layer 3 and CMTS platforms and DWDM transport architecture; Verizon –perform central office installation of optical transport; Layer 3 routing and switching systems; MCI –perform central office installation of optical transport and switching systems in New Jersey, Pennsylvania, Maryland and District of Columbia; AT&T –perform central office installation of optical transport and switching systems in New York State; and Adelphia –provide Hybrid-Fiber-Coax installations, Cable Modem Termination Systems installations, Internet service for the Hospitality and MTU clients, and managed services. |
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| Years | Employer | Title | Department |
| Years: 2001 to 2003 | Employer: Tellium | Title: Product Manager | Department: Product Management |
Responsibilities:Product Manager: Product management responsibility for multi-service transport switching platforms. Tasked with understanding the Ethernet, Optical, IP, SONET and VPN strategies of carriers in serving their customers in metro and regional networks. Experience in telecommunications and data communications market analysis and competitive strategies used to formulate marketing requirements used as inputs to engineering teams.Held responsibility for the Multi-service Transport Switching (MTX) product line. This product family provided STS-1 and VT1.5 switching, M13 grooming, SONET UPSR/BLSR and SDH SNCP/MSPring support, Optical Mesh, and Ethernet connections. Technologies included Generic Framing Procedure (GFP), virtual concatenation, and Link Capacity Adjustment Scheme (LCAS). Responsible for worldwide product feature set and pricing, including setting engineering cost targets, calculating COGS, margin analysis and pricing strategies for direct and indirect channels. Business case formulation and evaluation of proposals from internal and outsourced activities for market acceptance, technical merit, schedule impact and cost. Also responsible for life cycle management, supplier management, training and sales support. Responsible for designing optical networks, i.e., SONET/SDH, ATM, IP, Optical Mesh, and DWDM networks. Played an active role in setting the strategy and interfacing with DWDM, IP, and Metro Ethernet partners in formulating coordinated responses to prospective customers. Had overall worldwide responsibility for responses to RFP/RFI/RFQs in communicating the technical capabilities and financial benefits of telecom products to major carriers worldwide, such as, Sprint, MCI, Global Crossing, Verizon, AT&T, Deutsche Telecom, C&W, France Telecom, Qwest, British Telecom, Korea Telecom, and NTT. |
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| Years | Employer | Title | Department |
| Years: 1998 to 2001 | Employer: Marconi Communications (FORE Systems) | Title: Account Manager, System Engineer | Department: |
Responsibilities:Account Manager: Successful multi-million dollar quota achievement in defined Pennsylvania territory. Involved in selling and implementing ATM, IP, Ethernet, DSL, SONET, and LAN technologies. Account focus included Fortune 1000 companies, service providers, and educational entities. Actively managed the system engineers, inside sales account team, and reseller channel partners in building stronger customer relationships and enhancing operational efficiency.Key accounts included Comcast, Unisys, Motorola, State System of Higher Education of PA, major universities in eastern PA and K-12 schools. Created successful partnerships and collaborative selling efforts with AT&T, Sprint, Qwest, Verizon, Adelphia, Comcast, and PenTeleData. Attained a quota achievement of greater than 100 % in 1998, 1999, 2000, and 2001. Systems Engineer: Network design and support specialist in LAN, IP, ATM, Frame Relay, DSL, Wireless, SONET, and DWDM networks. Involved in installing and supporting LAN/WAN technologies into server farms of organizations supporting thousands of concurrent users. Proficient with Cisco products, Windows NT/2000/XP networking and administration, as well, as secure VPNs, transparent LANs, video conferencing, voice over IP and firewall applications. |
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| Years | Employer | Title | Department |
| Years: 1994 to 1998 | Employer: RadiSys Corp | Title: Sales and Applications Engineer | Department: Sales Engineering |
Responsibilities:Sales and Applications Engineer: Responsible for the management of all technical relationships in the execution of selling strategies to Fortune 1000 OEM customers, resellers, and distributors in the eastern half of North America. Directed the creation, presentation and delivery of technical content to targeted customers. Managed systems engineers in various major markets selling embedded telecom and computer solutions, utilizing Microsoft, Intel, and Texas Instruments (DSP) technologies. System technologies included CompactPCI, VME, MultiBus, and PC AT architectures. Activities also required technical training of national electronic distributors, Arrow Electronics and Hallmark.Played key role in a successful 1995 IPO. Supported the following major customers: Allen Bradley, Automation Intelligence, Air Liquide, AMF, Anilam, Bayer Diagnostics, Bloomberg, Bristol Babcock, Cabletron, Ciba, Dictaphone, Eastman Kodak, GE, HP Medical, Inspex, Johnson & Johnson, LXE, Marquette Electronics, Pitney Bowes, RVSI, ScanOptics, Siemens Optical, Universal Instruments, Unisys, and Westinghouse. |
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| Years | Employer | Title | Department |
| Years: 1985 to 1993 | Employer: Unisys Corporation | Title: Sr. Design Engineer | Department: Engineering |
Responsibilities:Senior Design Engineer: Project design (hardware and firmware) and management responsibilities for various IT Servers, communications, and telephony systems. Designed communications boards and systems for NT Servers and voicemail platforms. Last design project was a voice processing board involving Pentium and 960 CPUs, T1/E1 interface, and AT&T DSPs. Software proficiency includes C, C++, Visual C++, and 8086 assembly. |
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International Experience
| Years | Country / Region | Summary |
|---|---|---|
| Years: 2007 to 2009 | Country / Region: Global | Summary: Delivery of Remote and Landed CPE and CPE Maintenance Services globally. |
| Years: 2007 to 2009 | Country / Region: GLobal | Summary: Delivery of VOIP Design and Remote Voice over IP Management Services globally, including contracting, regulatory issues, Local Implementing Agreements, and Service Level Definitons (SLAs/SLOs). |
Additional Experience
| Training / Seminars |
|---|
| Training development and delivery across his entire professional biography and knowledge base. |
| Vendor Selection |
|---|
| Expert in designing global solutions in VOIP, LAN/WAN, IT, Telephony, Managed Netowrk Services, Digtal Design. |
| Marketing Experience |
|---|
| Employed as a Global Soluitons Architect and Technical Consultant for Major, Tier 1 Global Carrier across ALL corporate data communications, telecommunications, IT and Business Process Outsourcing. |
| Other Relevant Experience |
|---|
| Business Acumen: • Management of a regional office: budgets, sales headcount, pricing, inventories. • Partner relationship management in revenue generating activities. • Business Solutions Consultant. • Sales force management and team building • Product Development Costing, Margin Analysis and Pricing Strategies • Successful Quota Management and Attainment in direct and reseller sales • Business Case formulations at the product, network, and executive level. • Product Marketing, Supplier Management, Life-Cycle Management • Familiarity with resell channels, distributors, manufacturing reps., and direct sales channels. • Participated in successful IPO. • Masters of Business Administration (MBA) in Sales & Marketing Technologies: • Knowledge of configurations and topologies of the national, metro, and wireless networks of carriers worldwide. • Extensive experience with IP Routers, DWDM ROADMs, SONET ADMs, DSL switches, Broadband Digital Cross-connects, IP Services Nodes, ATM switches and Ethernet switches. • Knowledge of FC, SONET/SDH, VOIP, MPLS, TCP/IP, RIP, OSPF, BGP, SSL, IPSec, VPNs, UNI, GFP, LCAS and PNNI protocols. • Knowledge of broadband wireless IP networks and topologies CDMA, Wi-Fi, EDGE, Flash-OFDM. • Planning and design of LAN/WAN/WiFi/Wireless networks, Layer 0/1/2/3 VPNs, transparent LANs, video conferencing, voice-over-IP, Storage and firewall applications. • Proficiency with EMC, Cisco, Alcatel-Lucent, Nortel, Fujitsu, Tellabs and Ciena products, and Microsoft NT/2000/XP networking and administration. • Knowledge of system technologies including, PC architectures and Windows/Sun Operating Systems. • Familiarity with Telcordia, PacketCable, IETF, and ITU standards. • Extensive knowledge and experience in the hardware development process ranging from concept planning, design, development, systems testing, and manufacturing. • Software proficiency included C, C++, Microsoft Visual C++, Visual Basic and 8086 assembly language. |
Language Skills
| Language | Proficiency |
|---|---|
| Spanish | He has fluency in Spanish, speaking, writing and reading |
Fields of Expertise
audioconferencing, automatic call distribution, Automatic Call Distributor, automatic telephone system, broadband, broadband communication, broadband network, data communication, digital communication, digital communications network architecture, digital cross-connect system, digital data, digital switching, digital telecommunication, digital telephony, digital transmission, Gigabit Ethernet Network, Internet, IP multimedia subsystem, local area network coaxial cable, multi-protocol labeled switching, optical communication, packet switching, packet switching network, packet switching system, private automatic branch exchange, private branch exchange, private telephone exchange, routing, telecommunication, telephone, telephone electronic equipment, telephone equipment, telephone regulation, telephone switching equipment, telephone system, telephony, videotelephony, voice over IP, wide-area network, wireless voice over IP, integrated voice response system, frame relay packet switching, video communication, cable television system