Expert Details
Technical Communications, Process Documentation, End User Materials, Management
ID: 730272
Massachusetts, USA
Time management abilities include prioritizing tasks, handling multiple projects and being able to shift priorities as needs change. I always keep projects in the hopper to work on during down times – such as team training, upgrading doc sets, or personal goals set during the annual review process.
Having the courage to ask the tough questions, I enjoy taking ownership of problems, contributing suggestions for improvement or incorporating team decisions as appropriate.
I embrace change and am open to new ideas to avoid stale documents and communication processes.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 1997 | Degree: BA | Subject: Technical Communications | Institution: Metropolitan State College of Denver |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2009 to 2011 | Employer: ikaSystems | Title: Senior Document Manager | Department: Documentation |
Responsibilities:Expert used content gained from Statement of Work (SOW) to create internal documentation including Business Requirements, Functional Descriptions, System Administrator Manuals, and Developer Guides. Integrated with the Software Development Life Cycle (SDLC) process to produce end-user documents such as Implementation Guides, User Guides, and Change Release Announcements, Quick Reference Cards. She re-purposed multiple content sources to create internal employee training courses. Implemented Madcap Flare to develop context-sensitive help. Established documentation department change logs, versioning processes, styles and standards guide, multiple templates, and file storage layout. Mentored new technical writers who had backgrounds in business analysis and banking. |
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| Years | Employer | Title | Department |
| Years: 2008 to 2009 | Employer: Harvard University | Title: Senior Technical Writing Consultant | Department: |
Responsibilities:Expert was initally contracted to update Knowledge Base (KB) materials for the service desk using Wiki media and Druple. She also created templates and document flow processes for content maintenance. Expert collaborated with department supervisors and technician-level users to develop weighted requirements needed to select a Knowledge Base maintenance tool. Received a contract extension to create training materials on the updated Incident Management and Change Management processes using the Remedy tool. She received a third extension to create communication, marketing, and process documentation for the departmental e-mail system migration. |
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| Years | Employer | Title | Department |
| Years: 2008 to 2008 | Employer: Fallon Health Care | Title: Senior Technical Writing Consultant | Department: Proposals |
Responsibilities:In this contract, Expert worked with the business team to match proposal details to client requirements, meeting tight deadlines. |
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| Years | Employer | Title | Department |
| Years: 2008 to 2008 | Employer: XIUSbcgi | Title: Senior Technical Writing Consultant | Department: Technical Documentation |
Responsibilities:Expert created simplified documentation sourced from multiple technical manuals. She was able to finalize 15 Technical Product Manuals (TPMs) covering applications, process flows, implementation guides, and architecture overviews for several systems in a very short amount of time. |
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| Years | Employer | Title | Department |
| Years: 2006 to 2008 | Employer: Camp, Dresser, McKee | Title: Senior Technical Writing Consultant | Department: IT Support |
Responsibilities:Expert produced and maintained documents for various business units. Wrote end-user manuals, quick reference cards, and feature lists for context-sensitive help. Established document change logs and version control processes to meet departmental requests to uphold accountability for changes to content. Created templates for use by other departments to track change requests. Updated doc standards, and set up single-sourcing system for multiple document sets. |
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| Years | Employer | Title | Department |
| Years: 2005 to 2006 | Employer: Vericept | Title: Senior technical writer | Department: Product Development |
Responsibilities:Expert worked in an Agile development environment to create user guides, training materials, system administration guides, release notes, and installation manuals. Coordinated with sales and training departments to develop content for single-source help files in RoboHelp. Helped update templates for each doc set. Maintained document change logs and revision records. |
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| Years | Employer | Title | Department |
| Years: 2004 to 2005 | Employer: Blue Cross/Blue Shield | Title: Process and Training Content Consultant | Department: |
Responsibilities:Consolidated training and system documentation for business analysts, testers, and developers. Translated business specifications into user documentation for both internal and external audiences. |
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| Years | Employer | Title | Department |
| Years: 2001 to 2002 | Employer: Neat Group International | Title: Technical Writing Consultant | Department: e-commerce |
Responsibilities:Created documentation storage setup and processes to bring website content changes and development processes into Sarbanes-Oxley (SOX) compliance. Worked with system developers, QA testers, and help desk staff to create online help using RoboHelp. Edited content to a single screen with links to additional related material, decreasing the amount of clicks needed to locate information. |
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Additional Experience
| Training / Seminars |
|---|
| Expert has worked with a sales department lead to write materials for various training channels including Web-based, instructor led, and self-paced courses using Captivate. This training aligned sales demos to product capabilities, helping sales teams meet corporate goals of shorter and more accurate presentations. |
| Marketing Experience |
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| Time management abilities include prioritizing tasks, handling multiple projects and being able to shift priorities as needed. Demonstrated ability to meet deadlines and commitments. Excellent interviewing skills, combined with the ability to understand complex applications and to identify various audience needs. Excellent interpersonal skills, energetic and self-starter. Strong organizational skills; demonstrated ability to manage multiple tasks simultaneously and able to react to shifting priorities to meet business needs. Demonstrated ability to communicate well with all levels of the organization and experience in working with external constituencies. |
| Other Relevant Experience |
|---|
| Expert offers the following document types: Proposal content, data/ business/ logic/ process flow diagrams, business requirements, functional specifications, developer guides, test-case scenarios, software installation manuals, implementation guides, release notes, user guides, system administrator manuals, web content, feature lists, storyboards, newsletter articles, sales and marketing storyboards, training content, instructor guides, test materials, knowledge base articles, FAQ lists. |
Fields of Expertise
communication, documentation process, professional writing, specification documentation process, technical communication, technical documentation process, technical writing, word processing software, technical education, technical editing, report writing, PC-Write, ISO 9000 quality system documentation, writing, ISO 9000 implementation, training, project management