Expert Details
Software Application Development, IT Compliance, Pharmaceuticals, Large systems Release Engineering
ID: 723514
Canada
Expert has lead the efforts to define requirements, design, selection of technology and manage the full software development cycle (SDLC) for an out of the box pharmaceuticals CRM solution. He was involved in the commercialization, sales and marketing efforts of the product. This on-demand CRM solution was built as ASP application using the .Net Framework and MSSQL database. Part of his duties involved: Develop and present the overall business plans and demos required to promote the solution for investors and prospective customers. Acting as the product manager, he is responsible for establishing the product features and roadmap. Develop the system requirements design and architecture using the .NET platform and MSSQL as the database engine. Managed the development and QA teams.
Expert deployed multi-site systems at local and global levels. In his career path as a technology manager he implemented many multi site client/server and web architecture solutions in Canada, USA, Haiti, British Virgin Islands, Qatar, Bahrain, Jordan, Sudan, Italy, Portugal, France, Kuwait. For Nortel Networks Expert managed to create exemplary leaders and followers for Nortel to achieve significant break through performances. He created eBuild which is a multi site global technology being endorsed as the platform of choice for all design teams in Nortel is all sites and locations. Other key multi site projects are: salespharma.net which is a CRM solution for pharmaceuticals companies to improve marketing and sales operations. Passport Issuance Systems for Haiti, BVI, Bahrain. Automated Buyer Environment System (ABE) for Public Works and Government Services Canada. Government Financial System (GFS) and the payroll system (PYAC) for Health Canada and the Ministry of Finance in Kuwait.
Expert introduced advanced IT concepts into Hikma’s pharmaceuticals operations and managed to establish the five years IT vision and plans to support the deployment of global solutions such as SAP/R3, Sales & Marketing CRM using salesforce.com, Intranet Portals, IP telephony, Document Management System, eCTD and a helpdesk system. He also established the software validation and compliance strategy to meet FDA 21 CFR 11 compliance and regulatory requirements.
Expert has over 17 years of diversified experiences in information technology, software development, design and project management. He assumed senior IT positions and interacted with different software people here and overseas to deliver solutions and products. He achieved Nortel’s IS CIO Award for the 2nd Quarter 2003 in recognition for delivering a global IT program and leading Nortel’s global release engineering technologies during the tech meltdown. Expert added significant value in very short period to jump Hikma's Pharmaceuticals IT practice to higher standards in terms of Global IT vision, IT services, FDA compliance, deploy a new CRM and SAP systems positioning Hikma for being listed in London Stock exchange market, higher operational and sales efficiencies. He also delivered ahead of time and below budget an advanced CRM solution for salespharma.net.
Expert has well rounded IT skills in solutions deployment, SAP/R3 deployment, .Net Framework, Salesforce.com, Pharmaceutical CRM system, FDA/IT compliance, Software Validation, OO analysis and Design, Building OO Applications using PowerBuilder, WEB and Client/Server Technologies, PowerBuilder programming, Sybase, MS SQL, Software Release Engineering and Configuration Management.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 1988 | Degree: MSc. | Subject: Systems Development | Institution: Trinity, Dublin University |
| Year: 1986 | Degree: BS | Subject: Managerial Science, Finance | Institution: Kuwait University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2006 to Present | Employer: Undisclosed | Title: Director of Technology | Department: |
Responsibilities:Expert is driving the technology and product development aspects for a start up company. This new IT service offering is being built using .Net Framework and will be provided as an on demand solution. His role involves:Develop and present the overall business plans and demos required to promote the solution for investors and prospective customers. Acting as the product manager, he is responsible to establish the product features and roadmap. Develop the system requirements design and architecture using the .NET platform and MSSQL as the database engine. Manage the development and QA teams. |
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| Years | Employer | Title | Department |
| Years: 2004 to 2006 | Employer: | Title: Director of Technology | Department: |
Responsibilities:As the director of management information systems for (Undisclosed), Expert managed 15 IT professional and an operating budget in excess of $ 4 Million. He was accountable for:Establish the global IT strategy and 5 years plan to support (Undisclosed)'s operations in UK, Jordan, USA, Portugal, Italy, Algeria and other 33 countries where Undisclosed has distribution offices. Responsible for the IT infrastructure in terms of email systems, internet, server environments, lab IT environments, desktop environment and IP telephony and (Undisclosed)'s website. Responsible for the deployment of new emerging technologies. He has deployed a new advanced CRM solution based on salesforce.com platform, Designed and implemented a drug ordering system for both pharmacies and sales reps using WAP mobile devices. Overseen the deployment of SAP/R3 in Jordan utilizing resources in Jordan, USA and India. Established the Disaster Recovery and Business continuity plans to meet the business needs and IT compliance requirements for FDA and Financial IT audits. Established the software validation and compliance strategy to meet FDA 21 CFR 11 compliance regulatory requirements. Designed and implemented a leadership training program for the managers of the company to assist the organization build new leaders. Introduced and new helpdesk system, SLA and quality of service measures and surveys to improve the IT support services. Deployed new Intranet Portal and piloted IP telephony to bring savings to the telecommunication budget. |
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| Years | Employer | Title | Department |
| Years: 2000 to 2004 | Employer: | Title: Senior Software Manager | Department: |
Responsibilities:As a software leader and senior manager he led 30 software release engineers accountable for building and releasing (Undisclosed)'s Enterprise suite of products.Establish the software release IT vision and framework. Establish and implement a corporate release engineering data warehouse. Manage the plans, projects and teams involved the deployment of the global software release platform across Canada, USA and Europe. Accountable for ISO software compliance. Optimized the use of the UNIX compute farm to increase build time and manage reduce compute costs. |
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| Years | Employer | Title | Department |
| Years: 1997 to 2000 | Employer: 3M-AiT | Title: | Department: |
Responsibilities:Expert was responsible for the development and implementation of AIT's passport issuance system "GenIE". He successfully completed the development and implementation activities for five projects since 1997. His work involved the analysis, design, development and support. He also participated in important technical presentations and assist the marketing and sales teams in estimating engineering work. AIT provides a number of total solutions for the issuance of secure identifications documents, electronic document readers and secures document printing. These solutions are developed using PowerBuilder 6.5 as the front-end GUI and Sybase or MS-SQL as the database engine.Namibia Passport Issuance System: He was responsible for the customization and development of the passport issuance system for Namibia using PowerBuilder on MS-SQL database platform. Haiti Passport Issuance System: With a team of 3, he managed to deliver the project 1 month ahead of schedule and saved the company more than 35% of the estimated development budget. He was responsible for the field deployment to guarantee customer satisfaction. The system runs against a Sybase database for about 30 users to issue 1300 passports a day. BVI Issuance System: For the British Virgin Islands he lead a team of 2 to deliver the required customizations for the system. The system was delivered on time and budget. This is the site that was considered the model in customer satisfaction. Bahrain Wise Issuance System: He lead the team to add support for the Arabic Language, perform the required customizations and the deployment of the solution. |
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| Years | Employer | Title | Department |
| Years: 1996 to 1997 | Employer: | Title: Senior Consultant/Project Manager | Department: |
Responsibilities:Expert played an instrumental role to deliver a number of projects including the design of the Strategic Account Management system, the preparation of a Technology Infrastructure Recommendation for IDRC and the development of iStar's Billing and Customer Service Systems. |
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| Years | Employer | Title | Department |
| Years: 1989 to 1996 | Employer: | Title: Designer and Team Leader | Department: |
Responsibilities:Expert achieved a number of awards and recognitions for his significant contributions during the implementation of a number of projects such as the Automated Buyer Environment System (ABE) for Public Works and Government Services Canada, Government Financial System (GFS) for the Government of Kuwait, Payroll system (PYAC) for Health Canada and the Budget Planning System (BPS) for Kuwait.Automated Buyer Environment System (ABE): As a senior business systems analyst and designer, he led a team of 10 software developers, working on subsystems of the Automated Buyer Environment System (ABE) for Public Works and Government Services Canada. The development environment was PowerBuilder, C and C++. Government Financial System (GFS): Worked on the specification and implementation of the enhancements and maintenance of the Government Financial System (GFS) and the payroll system (PYAC) for Health Canada. This involved reviewing program specifications, analysis of user change requests, and coding the required solution. He also used Extract Manager to analyze data problems and solutions. He also prepared part of the detailed program specifications of the MDFS multi-departmental system. The development environment was COBOL. Government Financial System (GFS): As a project leader / systems analyst, he was a member of AMS/TAGI team responsible the customization and Arabization of AMS's Government Financial System for the Ministry of Finance in Kuwait. He analyzed user requirement, prepared detailed design modification and prepared the user manual in both languages Arabic and English. The development environment was COBOL. Budget Planning System (BPS): As a business / systems analyst for TAGI, he worked on the Budget Planning System (BPS) with a team for the Ministry of Finance in Kuwait. He reviewed the functional specifications of the integrated system and designed the financial forecasting modules. |
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Government Experience
| Years | Agency | Role | Description |
|---|---|---|---|
| Years: 1996 to 1998 | Agency: | Role: Senior Sofware Designer | Description: Automated Buyer Environment System (ABE): As a senior business systems analyst and designer, Expert led a team of 10 software developers, working on subsystems of the Automated Buyer Environment System (ABE) for Public Works and Government Services Canada. The development environment was PowerBuilder, C and C++. |
| Years: 1993 to 1995 | Agency: Health Canada | Role: | Description: Government Financial System (GFS): Worked on the specification and implementation of the enhancements and maintenance of the Government Financial System (GFS) and the payroll system (PYAC) for Health Canada. This involved reviewing program specifications, analysis of user change requests, and coding the required solution. He also used Extract Manager to analyze data problems and solutions. He prepared part of the detailed program specifications of the MDFS multi-departmental system. The development environment was COBOL. |
| Years: 1989 to 2000 | Agency: Minsitry of Finance - Kuwait | Role: | Description: + Government Financial System (GFS): As a project leader / systems analyst, Expert was a member of AMS/TAGI team responsible the customization and Arabization of AMS's Government Financial System for the Ministry of Finance in Kuwait. He analyzed user requirement, prepared detailed design modification and prepared the user manual in both languages Arabic and English. The development environment was COBOL.+ Budget Planning System (BPS): As a business / systems analyst for TAGI, he worked on the Budget Planning System (BPS) with a team for the Ministry of Finance in Kuwait. He reviewed the functional specifications of the integrated system and designed the financial forecasting modules. |
| Years: 1997 to 2000 | Agency: Passport Departments, Haiti, British V. I., Bahrain, Namibia, Canada | Role: | Description: + Namibia Passport Issuance System: Expert was responsible for the customization and development of the passport issuance system for Namibia using PowerBuilder on MS-SQL database platform.+ Haiti Passport Issuance System: With a team of 3, he managed to deliver the project 1 month ahead of schedule and saved the company more than 35% of the estimated development budget. He was responsible for the field deployment to guarantee customer satisfaction. The system runs against a Sybase database for about 30 users to issue 1300 passports a day.+ BVI Issuance System: For the British Virgin Islands he lead a team of 2 to deliver the required customizations for the system. The system was delivered on time and budget. This is the site that was considered the model in customer satisfaction.+ Bahrain Wise Issuance System: He lead the team to add support for the Arabic Language, perform the required customizations and the deployment of the solution. |
International Experience
| Years | Country / Region | Summary |
|---|---|---|
| Years: 1999 to 2000 | Country / Region: Haiti | Summary: With a team of 3, he managed to deliver the project 1 month ahead of schedule and saved the company more than 35% of the estimated development budget. He was also responsible for the field deployment to guarantee customer satisfaction. The system runs against a Sybase database for about 30 users to issue 1300 passports a day. |
| Years: 1998 to 1999 | Country / Region: British Virgin Islands | Summary: For the British Virgin Islands he lead a team of 2 to deliver the required customizations for the system. The system was delivered on time and budget. This is the site that was considered the model in customer satisfaction. |
| Years: 1997 to 1998 | Country / Region: Bahrain | Summary: He lead the team to add support for the Arabic Language, perform the required customizations and the deployment of the solution. |
Additional Experience
| Training / Seminars |
|---|
| Developed in-house advanced leadership seminars to inject level 5 leadership skills and transform management from Good to Great. |
| Vendor Selection |
|---|
| Managed the process of creating RFI, RFP, evaluating responses and draft contractual agreements. This involved local vendors in USA, Canada, Middle East and India. |
| Marketing Experience |
|---|
| Performed many marketing presentations for new technologies and solutions. Developed a number of products roadmaps and features. |
| Other Relevant Experience |
|---|
| He has specialized experiences in IT compliance for Pharmaceuticls to meet FDA and EU requirements. He has attended a number of compliance workshops to support such work for Pharma companies. |
Language Skills
| Language | Proficiency |
|---|---|
| English | |
| Arabic |
Fields of Expertise
customer management system, customer relationship management, pharmaceutical customer relationship management systems, multi-site implementation, management, small business, strategic planning, technical management, technology, information technology compliance, payroll, document management system, database server, self-directed work team, database technology, electronic document management system, transaction processing, Standard for the Exchange of Product Model Data, workforce management system, project data management system, integrated management computer system, manufacturing planning computer system, operational auditing, management system, database programming language, quality assurance, manufacturing technology management, database management, data management, marketing, database management system, relational database, quality management, quality control, management information system, database, computer integrated manufacturing