Expert Details
Product Management, Cloud, Financial Services, AI, Machine Learning
ID: 737811
Connecticut, USA
Currently, he is a Program Director of Product Management. In this role, he is responsible to develop, manage, and grow the first cloud specifically built for the Financial Service industry. He collaborates with clients, business partners, industry analysts, and the company's UX, engineering, marketing, and sales to understand customer problems and market dynamics with the ultimate goal to deliver business value and increase end-user adoption/consumption of hybrid cloud solutions.
Before this role, Expert was a Senior Product Manager for various SaaS products and API services in Employer's Watson AI and Data portfolio, including leading the launch of Watson AI’s Contact Center Insights offering. In the recent past, he was recognized as the best Product Manager to work with by Watson AI’s UX and Design team.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2009 | Degree: MS | Subject: Cognitive Neuroscience | Institution: Columbia University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2021 to Present | Employer: Undisclosed | Title: Program Director of Product Management | Department: |
Responsibilities:Own product vision, go-to-market strategy, driving requirements, and product launch for multiple AI and ML driven solutions on the first cloud specifically built for Financial Services. Work closely with customers, partners, and cross-functional teams to understand pain points, lead prioritization, define roadmap, and ultimately build and continuously deliver highly secure and industry compliant cloud solutions for banks and insurance companies globally. |
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| Years | Employer | Title | Department |
| Years: 2019 to 2021 | Employer: IBM | Title: Senior Product Manager, IBM Watson AI Insight Engine, Enterprise Search, and NLP | Department: IBM Watson Data & AI |
Responsibilities:- Led product discovery, drove market and user research, and owned GTM execution for Watson AI’s Contact Center Insights product- Redesigned primary use case focus for Employer’s flagship AI SaaS product Watson Discovery to financial services based on customer usage patterns and market analysis which led to 2.5x year-over-year revenue growth |
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| Years | Employer | Title | Department |
| Years: 2018 to 2019 | Employer: IBM | Title: Senior Product Manager & Go-to-Market Strategy, IBM Watson Conversational AI | Department: IBM Watson Data & AI |
Responsibilities:- Led worldwide go-to-market and growth strategy for Employer Watson Assistant, the leading AI-powered Virtual Assistant platform- Worked closely with customers and partners to understand and optimize Watson Assistant's client acquisition funnel and routes to market, leading Watson Assistant to become a top performing product for the Employer Watson AI portfolio in 2019 - Managed RFI, analyst interactions, and presentation for The Forrester Wave, leading Watson Assistant to be named the only leader in Conversational Computing Platforms, Q2 2018 |
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| Years | Employer | Title | Department |
| Years: 2014 to 2018 | Employer: IBM | Title: Technology Evangelist Team Lead | Department: IBM Watson AI Customer Experience Center |
Responsibilities:- Managed a cross-industry client engagement team of 10 people responsible for progressing late-stage Employer AI and Employer Cloud opportunities into signings in three highly-interactive Watson AI customer experience centers (New York, San Francisco, and Cambridge)- Worked closely with design, engineering, ISVs, and sales to continuously build out and improve our customer-facing and highly interactive digital assets to ensure we showcased the business value and vision of first of a kind AI and cloud technologies - Trusted Watson solution and SaaS product consultant in over thirty meetings with Employer’s former CEO Ginni Rometty and over 50 Fortune 500 CEOs |
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| Years | Employer | Title | Department |
| Years: 2012 to 2014 | Employer: Ovum (now Omdia) | Title: Industry Analyst | Department: Business Intelligence and Analytics Market |
Responsibilities:- Conducted extensive, data-driven market analysis to consult enterprises and software vendors on market trends, user adoption, and competitive intelligence in the business intelligence and analytics technology space- Spearheaded Ovum’s first LinkedIn blog initiative, driving an 314% increase in web traffic to BI and analytics gated content -Trusted keynote speaker on market and technology trends in business intelligence, analytics, and Big Data solutions |
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| Years | Employer | Title | Department |
| Years: 2009 to 2011 | Employer: New York University | Title: Research Project Manager & Technology Consultant | Department: Steinhardt |
Responsibilities:- Built applications in Java, Python and MatLab to collect, extract and analyze data.- Led and managed setup of system for collection and analysis of brain imaging and behavioral data. - Managed and implemented all technological aspects of the research lab, including biomedical equipment such as NIRS brain imaging machine as well as programming homegrown data evaluation applications and research experiments in SQL, Java, Matlab, Filemaker, and Eprime. |
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Career Accomplishments
| Awards / Recognition |
|---|
| Best of Employer Honoree: Best of Employer is one of Employer's highest honors, shared by just the top 500 (or 0.001%) IBMers each year. Each honoree is nominated by the executive leadership for their outstanding performance and for exemplifying Employer's purpose, values and practices. In addition, Employer specifically chose to recognize those who have been instrumental in transforming Employer as it strives to deliver even higher value to its clients in strategic areas such as data and analytics, cloud, mobile, social and security. |
Language Skills
| Language | Proficiency |
|---|---|
| Swedish | Native |