Expert Details
Pharmacy Operations: Sterile Compounding, Home Infusion, Regulations, Automation, Mail Order Pharmacy
ID: 733468
California, USA
Expert's specialty is in change management, pharmacy operations, supply chain/logistics management, business acumen, personnel management, leadership, evidence-based clinical medicine, regulatory compliances (State Board of Pharmacy, TJC, DNV, DEA, CMS), sterile (USP 797/800) and non-sterile (USP 795) compounding compliances, drug purchasing/distribution, pharmacy informatics systems, research and teaching. She currently holds clear and active Registered Pharmacist (RPh) licenses in the states of California, Nevada, Arizona, Texas, Florida (Consultant License also), Arkansas, Louisiana, Missouri, and Virginia with competent knowledge of pharmacy regulations in these states.
Expert's lifelong objectives are leading effective, efficient, safe, regulatory compliant, cost cutting and high-quality healthcare by collaboratively working as part of an interdisciplinary healthcare team, with a patient-centered approach, lobbying for the development and enforcement of healthcare regulations by being an authentic, adaptive and transformational leader. Developing the next generation of pharmacists and technicians as a life-long commitment.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2018 | Degree: MBA - Healthcare Administration | Subject: Business | Institution: West Texas A & M University |
| Year: 2012 | Degree: Doctor of Pharmacy | Subject: Pharmacy | Institution: The University of Texas at Austin |
| Year: 2003 | Degree: Bachelor of Engineering with Honours (Telecommunication/IT) | Subject: Engineering | Institution: RMIT University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2017 to 2019 | Employer: Apria Healthcare | Title: Vice President | Department: Pharmacy Network |
Responsibilities:• Oversee three departments and multiple sites, Pharmacy Network, Central Distribution and eCommerce Distribution/Fulfillment of Durable Medical Equipment and Home Infusion Pharmacy with budgets in the tens of millions.• Revolutionized the DME/HME industry by strategically being the first in developing and leading clinical programs to escalate/de-escalate therapy in accordance with clinical standards and guidelines from Medication Therapy to Durable Medical Equipment and Supportive Therapy and capture denied claims and increase patients on service. • Directed, guided and coached Directors/Managers virtually and onsite to successfully operate, manage and grow these departments with a patient centered approach. • Lead the expansion, innovation, research, development and implementation of new pharmacy and alternative medical products and services to using sound business acumen to increase revenue, variety of clientele, portfolio range and be a leader in the homecare, mail order, home infusion, durable medical equipment, industry while in compliant to regulations, safety and effectiveness. • Developed annual budget, cut operating costs by creating efficiencies, negotiated contracts and continually assessing profitability of product lines to enter/exit to achieve maximum profit margin. • Collaborate with other executive leaders to lead the expansion of multiple distribution sites of various product lines, supply chain and logistics management operation of these sites. |
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| Years | Employer | Title | Department |
| Years: 2018 to Present | Employer: Undisclosed | Title: Pharmacist Surveyor (Contract) | Department: |
Responsibilities:Inspect, survey, assess and provide feedback to sterile and non-sterile compounding pharmacy and hold them accountable to USP 797, PCAB and ACHC standards. |
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| Years | Employer | Title | Department |
| Years: 2017 to Present | Employer: Undisclosed | Title: Founder/CEO, Interim Director of Pharmacy | Department: |
Responsibilities:• Managed patient’s disease state and drug therapy, improved adherence, reduced drug therapy quantity, improved lifestyle, diet, appropriateness of drugs/supplements/OTC/medical devices use and overall well-being of patients.• Coached Pharmacy Leaders/Managers in leadership, management, interviewing and self-development strategies and skills in both inpatient and outpatient/retail setting. • Provided turnaround pharmacy management consultations, developed strategies and coached pharmacy managers to become compliant with accreditation standards (TJC/URAC), DEA and State Board of Pharmacy regulations. • Provided hourly consultation on hospital pharmacy management concepts and industry standards as a subject matter expert. |
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| Years | Employer | Title | Department |
| Years: 2016 to 2017 | Employer: Promise Healthcare | Title: Interim Director of Pharmacy | Department: |
Responsibilities:213 beds and reporting to CEO directly.• Management of day to day operations of the department by working collaboratively with physicians, nursing leadership, surgery, radiology, laboratory, cardiopulmonary, rehabilitation, PACU leadership and hospital C-suite/administration team to address pharmaceutical needs. • Successfully prepared and led pharmacy through 3 CA Board of Pharmacy inspection within one week with no citation or fines • Established remote order entry service initiative for after-hours coverage. • Personally trained technicians to specialize in Sterile Compounding management, Pyxis management, Drug Purchasing concepts and leadership/management skills. • Created and updated Policies and Procedures and protocols to conform with current clinical guidelines of various disease states and got them approved through hospital committees. • Identified and provided solution to drug management and non-compliances within Radiology and Central Supply of controlled substances and high alert medications storage without pharmacy oversight. • Encouraged, promoted error reporting and reviewed errors and adverse reactions to prepare for MERP survey. • Established new crash cart protocols, trays exchange process, record keeping, supplies and management of all crash carts • Maintained drug costs per patient day, labor costs and expenses below budget. |
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| Years | Employer | Title | Department |
| Years: 2016 to 2016 | Employer: Banner University Medical Center | Title: Interim Senior Pharmacy Manager | Department: |
Responsibilities:Level 1 Trauma Center, 733 beds• Management of day to day operations of the department. • Supervise IV Rooms for USP 797/800 compliance in main pharmacy and satellite pharmacies (OR, NICU), closely keep abreast of changes, make recommendations towards compliance and best practices, and implement changes in consultation with management team and IV Room Committee. • Review, make recommendations to management team and update Standard Operating Procedures, Policies and Procedures. • Collaboratively work with Pharmacy Management and other Department Leaders to identify gaps in practices and make recommendations to improve patient safety, consistency of protocols and best practices. |
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| Years | Employer | Title | Department |
| Years: 2015 to 2015 | Employer: Western Arizona Regional Medical Center | Title: Interim Director of Pharmacy Services | Department: |
Responsibilities:• Oversee all pharmacy operations including planning, organizing, controlling and supervising activities according to hospital policies, standards of practice of the profession, and state and federal laws.• Manage departmental personnel including: hiring, orientating, determining workload and delegating assignments, training, monitoring, scheduling, evaluating performance, initiative corrective and disciplinary actions. • Directs departmental participation in various hospital committees to ensure appropriate representation. • Coordinated, led and presented at Pharmacy and Therapeutics Committee. |
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| Years | Employer | Title | Department |
| Years: 2013 to 2015 | Employer: Cardinal Health based at Riverside Tappahannock Hospital | Title: Director of Pharmacy | Department: Pharmacy |
Responsibilities:• Oversee all pharmacy operations.• Manage departmental personnel. • Manage the drug distribution system; worked with Pyxis, Siemens Pharmacy/Soarian, Horizon Meds Manager, unit dose dispensing. • Implement clinical programs to contain costs/provide excellence in patient care; antibiotics streamlining, IV to PO, renal dosing. • Staff and ensure health-system clinical practice is followed. • Manage formulary/inventory to control costs. • Coordinate Pharmacy and Therapeutics committee . |
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| Years | Employer | Title | Department |
| Years: 2012 to 2013 | Employer: Cardinal Health based at Glenwood Regional Medical Center | Title: Residency (Inpatient Manager In Training) | Department: Pharmacy |
Responsibilities:• Trained in Pharmacy Management systems, philosophies, financial and management techniques in a structured 18 months program.• Demonstrated a high level of competency in pharmacy distributive function, knowledge of pharmacy compliance with accreditation standards, legal, regulatory and safety requirements, and knowledge of purchasing concepts. • Complied, developed and implemented pharmacy policy and procedures and quality improvement programs. • Prepared monthly financial reports and presented information to senior management. • Enhanced and shown proficiency skills in communication concepts, organization of time and duties, personnel issues, adaptability to various healthcare disciplines, situation, personalities, flexibility, concern for others, innovation and providing excellent customer focused service. |
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Career Accomplishments
| Associations / Societies |
|---|
| • Member, American Society for Parenteral and Enteral Nutrition • Member, National Home Infusion Association • Member, The New England Journal of Medicine Catalyst Insights Council • Member, American College of Healthcare Executives • Member, California Society of Health-System Pharmacists • Member, The National Society of Leadership and Success • Member, Infectious Disease Association of California • Member, Phi Theta Kappa Honor Society • Member, American Society of Health-System Pharmacists (ASHP) |
| Licenses / Certifications |
|---|
| • Board Certified Sterile Compounding Pharmacist (BCSCP), 2019- 2026 • Registered and Licensed Pharmacist: AZ, AK,CA, LA, NV, TX, VA • Medication Therapy Management Certificate, 2017 • Pharmacy Based-Immunization Delivery Certification, APhA, 2015 • Basic Life Support (CPR/AED), American Heart Association, 2016-2018 • IV Certification: Pharmacy Sterile Products, ACPE/TSHP, 2007 |
| Professional Appointments |
|---|
| • Rutgers University, Advisory Board Member – Customer Experience (2018-Present) • University of Southern California – Assistant Professor of Pharmacy Practice (2017-Present) • Western University of Health Sciences - Clinical Assistant Professor of Pharmacy Practice and Admin (2016-Present) • Virginia Society of Health-System Pharmacists (VSHP) - Region President Elect (2015-2015) • Small and Rural Hospitals Section Advisory Group Committee Member (2014 - 2015) • Texas Society of Health-System Pharmacists (TSHP) - Journal Editorial Board Member (2008-2009) |
| Awards / Recognition |
|---|
| • Employee of the Month Award, CareerStaffRx • Scholarship, West Texas A & M University – College of Business (2 years) • Alumni Association Scholarship, University of Texas at Austin, College of Pharmacy |
| Publications and Patents Summary |
|---|
| Presentations: 1 Publications: 1 |
Language Skills
| Language | Proficiency |
|---|---|
| English | Fluent |
| Vietnamese | Fluent |
Fields of Expertise
education, management, pharmacy science, pharmacy facility, specialty pharmacy, recruitment strategy, professional writing, leadership, medical informatics, health care quality assurance, health care industry, health care cost control, health care management, health care, healthcare regulatory compliance, pharmaceutical inventory management, bio-clean room, aseptic pharmaceutical process validation, sterile product aseptic manufacture, pharmacy practice, pharmaceutics, pharmacy operations