Expert Details
Personal Lines Property and Casualty Insurance
ID: 735931
Illinois, USA
CLIENT RELATIONS: Strategic thinker who gains client loyalty by offering creative solutions and solving problems in a proactive manner. • Risk Analysis • Cross-selling • Decision-Making • Customer Service • Compliance • Bilingual (Spanish).
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2000 | Degree: MA | Subject: Education | Institution: St. Xavier University, Chicago, IL |
| Year: 1993 | Degree: BA | Subject: Spanish Translation and Business | Institution: Northern Illinois Universtiy |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2010 to Present | Employer: Undisclosed | Title: Agency Owner | Department: |
Responsibilities:Risk Management & Underwriting: Direct operations at customer-focused, full-service insurance agency. Conduct initial assessments and annual reviews to identify client’s changing needs and gaps in coverage. Engage Underwriting and Claims Departments to address issues related to business development, customer service, and coverage. Collaborate with Underwriting when risks do not meet guidelines to maintain in force coverage and retain business. Follow company and government compliance standards as well as lender requirements. Supervise and assign duties to assistants and customer service representatives. Interact with clients in English and Spanish.• Limited clients’ risk exposure by taking the time to assess the specific insurance needs for personal lines/commercial clients and tailor customized packages. • Improved risk management through proactive follow up with clients. • Developed a strong understanding of the small business insurance market. Sales & Account Management: Develop new business and maintain relationships with existing accounts. Educate clients about coverage and policy limits in a way that leads to retention and cross-selling. Calculate premiums, establish payment methods, and work with underwriters to obtain coverage. Stay current with new products and insurance programs. Proactively track renewals and follow up to retain accounts. Maintain and optimize a website with SEO content. Market through traditional networking and social media. • Retained 86% of clients in a cost-driven market. |
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International Experience
| Years | Country / Region | Summary |
|---|---|---|
| Years: 1990 to 1993 | Country / Region: Spain | Summary: Studied at two universities, worked, and lived in Spain while in college pursuing my BA in Spanish Translation and Business. |
Career Accomplishments
| Licenses / Certifications |
|---|
| State of Illinois P & C, Health, Life, 6 & 63 |
| Professional Appointments |
|---|
| Farmers Financial Solutions, Registered Representative, 2011-2020. |
| Awards / Recognition |
|---|
| Championship Club, sales achievement club. The Order of the Blue Vase, life insurance sales award. District Rookie of the Year, outstanding performance as as new agent. |
Additional Experience
| Marketing Experience |
|---|
| Social Media, SEO, web site design. |
| Other Relevant Experience |
|---|
| Certified translator with experience interpreting at a personal injury law firm in depositions, hearings, and client meetings. |
Language Skills
| Language | Proficiency |
|---|---|
| English/Spanish | Bilingual/Biliterate Spanish |
Fields of Expertise
financial planning, auto insurance, casualty insurance, condo insurance, fire insurance, insurance, insurance claim audit, insurance coverage, insurance dispute, insurance industry, insurance sales practice, liability insurance, life insurance, P&C insurance, property insurance, real estate insurance, house insurance