Expert Details
Microsoft Server Administration, VMWare, Exchange, Clustering, Networking and Active Directory
ID: 727027
Minnesota, USA
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2003 | Degree: A.A.S. | Subject: Networking | Institution: Globe University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2006 to Present | Employer: Undisclosed | Title: Windows Systems Engineer II | Department: Windows Operations |
Responsibilities:-- Provide Level II hardware and operating system support for the 750+ physical Windows 200020032008 global server infrastructure plus 1000+ VMware Virtual servers in a highly complex multi-tiered environment. -- Escalation engineer for corporate messaging environment -- Build and patch new servers -- Responsible for server hardware inventory, tracking, and retirement planning -- Work closely with software and hardware vendors to resolve server related issues -- Write support documentation including SOPs, Visios, and Incident Reports -- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and server requirements -- Monitor and respond to all server incidents via online ticket management, phone, email, and pager -- Identify repeatable processes and create automation to reduce labor costs in areas relating to the server build process -- Establish and continually strive to ensure support meets service level agreements and recommend solutions to reduce cost |
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| Years | Employer | Title | Department |
| Years: 2003 to 2006 | Employer: SheldahlMultek | Title: Windows Administrator | Department: IT |
Responsibilities:-- Serve as the primary desktopnetwork support contact for 450 employees -- Handle all corporate software licensing -- Maintain 30+ Windows 20002003 Servers (FilePrint, Domain Controllers, DNS, WINS, DHCP, SQL, RAS and Exchange) -- Rolled out 350 new PCs, which included the upgrade to Office 2003 Professional -- Serve as the primary backup for Sheldahl’s Senior Network Administrator -- Key contributor to the planning and implementation of a corporate-wide infrastructure redesign -- Implemented WLAN network -- Rolled out hardware and software monitoring solution -- Designed and implemented online helpdesk |
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| Years | Employer | Title | Department |
| Years: 2002 to 2003 | Employer: Adaptec | Title: Site Systems Administrator | Department: IT |
Responsibilities:-- Responsible for LANWAN infrastructure for four sites in the U.S. with approximately 80 users -- Coordinated, supervised, and implemented technology related adds, moves, and changes -- Maintained several Windows NT2000 based servers (FilePrint, Domain Controllers, DNS, WINS, DHCP, RRAS, RADIUS and Exchange)-- Designed and implemented Adaptec Windows 2000Active Directory structures including Organizational Units and Group Policies -- Designed and maintained disaster recovery and backup strategies for each site -- Designed and developed an IntranetVideo Conferencing system for each site -- Maintained and supported Nortel Networks Opt11 PBXs and Octel voicemail systems -- Installed and configured Cisco Catalyst switches, Cisco routers and 802.11x access points -- Installed, configured, and troubleshot WLANs, VLANs, VPN, subnets, and fiber optics |
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| Years | Employer | Title | Department |
| Years: 2001 to 2002 | Employer: AdaptecAdvecta | Title: Hardware Test Engineer | Department: |
Responsibilities:-- Tested Adaptec SCSI, USB 1.1/2.0 and 1394 cards -- SCSI/IDE/1394/USB1.1/2.0 Troubleshooting, Diagnostics and Configuration Testing -- Maintained test equipment, hardware, software, and procedure updates -- Analyzed and isolated computer hardware and peripheral problems -- Created and modified test plans/ Regression testing and scripting -- Tested new driver releases for all Adaptec products on MAC OS 9, X and all Windows Operating System Platforms -- Setup all types of hardware and drive configurations i.e. (Raid 0,1,5) -- MAC OS X testing and development -- Participated in all testing phases from defining requirements to beta testing to end user training |
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| Years | Employer | Title | Department |
| Years: 2000 to 2001 | Employer: VoltImation | Title: Superdisk/CD Support | Department: |
Responsibilities:-- Provided technical support for SuperDisk, Firewire and CDR/CDRW drives by phone and email -- Demonstrated ability to analyze, evaluate, and resolve hardware and software conflicts -- Identified, documented and resolved issues with company designed software -- -- Handled returns and exchanges of defective products for customers -- Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints and discrepancies -- Completed testing and installation of new and existing equipment -- Trained all new hires in policies and procedures |
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Fields of Expertise
Microsoft, Windows environment, Microsoft Windows software, Microsoft disk operating system, client/server architecture, computer, electronic mail, file server, virtual machine, 802.11x, application service provider, hypertext markup language, computer keyboard, Redundant Array of Inexpensive Disks, client/server computing, disk operating system-based TCP/IP software, Microsoft Word, computer hardware interfacing, network file service, computer memory management, Microsoft Windows NT, version control software, computer application training, IBM personal computer disk operating system, IBM-compatible personal computer, application software, system software, computer language, local area network, word processing software, spreadsheet, documentation process, computer system, computer equipment, computer workstation, IBM personal computer, computer hardware, operating system, minicomputer, personal microcomputer, network, graphics software, data storage system, computer virus, computer software, computer application process