Expert Details
IT Technology
ID: 733931
Florida, USA
Consultancy Practice Development, Tactical Practice Team Management, IT Application Development and Infrastructure Re-engineering associated with Merger & Acquisition Initiatives.
Senior IT Consulting Practice Executive & CIO with 25 years of experience in the development and deployment of full life-cycle IT Services (On-site Consulting, Transition Management, Practice Management, Product Technology/Service Creation, IT Application Development, Infrastructure Management, Partner Channels and Global Outsourcing). Global consulting practice leadership for IBM and Hewlett Packard and mid-market consulting firms. Vertical market experience in Retail, Banking, Insurance, and Academic Research Publishing. Nine years of tactical experience in developing/executing IT Services re-engineering/transition initiatives for Private Equity-owned companies.
Technology Leadership: Device-as-a-Service (DaaS), Web Application Development (Agile & Waterfall), Managed Print Solutions (MPS), Mobility Platforms, Cloud Computing, Business Intelligence, Enterprise Search & Data Mining, Content and Data Management.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 1980 | Degree: MBA | Subject: Finance/Information Systems | Institution: Fairleigh Dickinson University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2015 to 2017 | Employer: CompuCom | Title: Vice President | Department: End-User Computing |
Responsibilities:Design, Development and deployment of end-user infrastructure solutions.Created Comprehensive Services Practice Model. Deployed new Device-as-a-Service (DaaS) utility business and reengineered Print Computing model as critical revenue growth engines for the suite of Services Practice offerings. • Growth Results: o Secured First Clients for 3-year DaaS Deployment with Contract Value of $29.5 Million o Realized 10% Annual Growth in Print Services within installed base and new major customer account acquisitions (Starbucks, American Honda, US Bank). o Re-structured “Fast Track” Operations Requirements: Go-to-market Business Plans (Market Analysis, Forecasts, Budgets, Sales/Marketing Tool Sets, Project Delivery Methodologies, Pricing, Contracting/Statements of Work Templates); Acquisition, Training & Tactical Management of Consulting Resources o Developed Internal System Support Integration Design Requirements plus Sales “Kick-start” o Re-engineered Strategies & Operational Work Flow for Vendor Partners (HP, Verizon, Xerox, Lexmark) |
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| Years | Employer | Title | Department |
| Years: 2012 to 2014 | Employer: SMS | Title: Senior Vice President | Department: Consulting |
Responsibilities:Management of Client Engagements and Vendor Channel Management.Created business plans to turn-around annual revenue growth by 10% by restructuring and revitalizing stagnant business plans for the Top 20-Company Partner Program plus securing first cooperative $30MM sale with inter-divisional company partnership. • Growth Results o Developed formal Alliance Business Management Framework and Documented Toolsets o Sales/Marketing/Training Materials and Go-to-Market Strategic/Tactical Plans o Active participation in support of tactical sales pursuits o Partner Operations Managements o Forecasting, Reporting and Analytics Methods o Re-established Direct Sales & Channel Management Relationships with Key Target Alliance Partners: BlackBox, Cisco, Hewlett Packard, Hitachi, CompuCom |
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| Years | Employer | Title | Department |
| Years: 2008 to 2011 | Employer: ProQuest/Bowker | Title: CIO/Vice President | Department: IT Operations |
Responsibilities:Software Applications and Infrastructure Management.CIO/Senior Vice President, Content Management Systems CIO with $84 MM annual budget for primary business of Content Management Systems for all content ingest, editing, and search functionality associated with 1 Billion-plus Document Repository. Responsibilities included general, global management of 200+ technical and project management resources (on-shore/off-shore), assessment and deployment of advanced content and application development technical platforms, establishment of work flow methodologies and metrics. • Growth Results o Formalized Content Technology Systems (CTS) as independent operating department focused on developing and supporting a flexible/extensible Content Technology Infrastructure (ingest/edit/store/search) capable of keeping pace with ProQuest’s dynamic business requirements. o Focused activities included re-casting goals and objectives, defining new roles and responsibilities, improved methods of communication, integrated utilization of multi-divisional management and technical resources and implementing an “empowerment” cultural persona for management and staff. Results included better inter-departmental communications, improvements in content quality and the establishment of a streamlined, Content Technology/ Operations technology infrastructure. o Assembled technical team to extend application development intellectual capital (Tapestry) from Cambridge Development Facility to U.S.-based facility. Results included international leverage of existing technical investment and identification of broad-based system performance and functionality-oriented software engineering improvements. o Managed and re-tasked all hardware, software and professional services contracts vendor agreements resulting in a 10% reduction in annual costs and a 25% increase in efficient services level performance. Vendors included IBM, HP, Cisco, EMC and HVCS (India). CIO, Senior Vice President & Operations Manager: ProQuest/Bowker Division CIO with $12 MM annual budget for all Application Development, Content Systems and Content Operations in support of all content ingest, editing, and search for 20 million-plus Book Publishing Metadata Repository. Responsibilities included general, global management of over 75 technical and project management resources (on-shore/off-shore), assessment and deployment of advanced content & application development technical platforms, established work flow methods & metrics. • Growth Results: o Re-engineered Application Development and Content Management Organizational structure, compensation model and work flow methodologies. Results included increased programmer productivity, establishment of a progressive, business-centric culture; “on-time and on-budget performance improvements (35% to 84%) and a virtually zero attrition rate. o Configured and directed Application Development Team with deployment of five successful new systems; on-time and on-budget within a two-year period. These efforts focused on the unplanned inheritance of two stalled development projects (Books in Print and PubEasy School), performance re-engineering of a global system with a user community in excess of 80 thousand (Syndetics) and a “cloud inclusive” deployment of a new ISBN system (MyIdentifiers). These efforts resulted in the creation of a more stable, scalable systems environment and approximately 20% reduction in overall systems support costs. o Managed the project approach and deployment of a ProQuest, multi-divisional content store business requirements initiative resulting in a streamlined, consolidated approach now being utilized as a reference blueprint for current, enterprise-wide content store planning and development activities. o Achieved an average operational budget improvement of 8% per year for a two-year period. |
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| Years | Employer | Title | Department |
| Years: 1999 to 2007 | Employer: Computer Horizons Corporation | Title: Senior Vice President | Department: Business Consulting Group |
Responsibilities:Rectified lagging revenue and profit and ineffectual management policies and procedures for direct sales and engagement management for $170 million IT Solutions and Staffing business. P/L responsibilities for over 750 billable resources, 22 sales and pre-sales support personnel. Vertical markets focus includes data management, system integration and regulatory compliance solutions for banking, brokerage and insurance. Premier Client base includes Citibank, Merrill Lynch, UBS, Prudential, Cigna, Pfizer, Schering Plough and Johnson & Johnson.• Growth Results: o New target market segmentations and unique value propositions were defined. o Sales force, pre-sales support and administrative organizations were re-engineered and aligned based on client product/service demand models. o Quarterly regional financial results have exceeded budget plans and the region has returned to profitability (EBITDA: 10%) for the first time in three years. o Managed TEKsystems acquisition transition was completed within a five-month period as specified without degradation of project services, loss of key personnel and a billable resource loss of less than 5%. |
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| Years | Employer | Title | Department |
| Years: 1999 to Present | Employer: Undisclosed | Title: POSITIONS PRIOR TO 1999 | Department: |
Responsibilities:IBM Global Services, New York City, New YorkExecutive Managing Principal, Platform Transition Services. Awarded “IBM President’s Club” for excellence. Hewlett Packard Corporation, Paramus, New Jersey Network Program Manager. Successful Launch Management of HP’s Flagship Network Management Product/Services Offering. Hoechst Celanese Corporation, Bridgewater, New Jersey (Now Sanofi Pharmaceuticals) Senior Financial Systems Programmer/Analyst. Corporate Computer Modeling Analyst charged with developing financial analytic systems in support of strategic planning and operational improvement initiatives. |
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Career Accomplishments
| Associations / Societies |
|---|
| PROFESSIONAL ASSOCIATIONS: Turnaround Management Association, Securities Industry Association |
| Awards / Recognition |
|---|
| Senior Management Performance Award, IBM Global Services |
Additional Experience
| Vendor Selection |
|---|
| In-depth experience with product and services offerings from Hewlett Packard, Dell, Xerox and IBM |
| Other Relevant Experience |
|---|
| Ten years of experience in internal operations and customer-facing product/services re-engineering initiatives. |
Language Skills
| Language | Proficiency |
|---|---|
| English | Native Language |