Expert Details
Information Technology: Infrastructures, Applications, Cloud, Shared Services, Security, Automation, etc.
ID: 737029
Florida, USA
Expert is a visionary, business-savvy Global CTO with 30+ years of experience. He focuses on creating a competitive advantage by introducing emerging technology opportunities, enabling new business models, and incorporating technology-enabled business solutions to deliver against the overall business strategy. He collaborates with peer executives internally and externally across Fortune 500 companies to technology enable business transformation. The role requires a high level of influence to achieve real change, bring together a diverse range of organizations and relationships with the aim of underpinning processes, connecting with customers in new ways, enhancing innovation, and collaborating to develop new business solutions.
Core competencies include:
- Cloud strategies, implementation & operation
- IT Strategy & Innovation
- Design & Delivery of Global Shared Services
- RPA/Automation
- IT Organization/Management Reengineering
- All aspects of financial management
- Digital Transformation
- Cyber Security / Risk Management
- IT Merger/Divestiture Management
- Enterprise Application Development
- Procurement & Contract Management
- IT Outsourcing/Offshoring
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 1983 | Degree: BS | Subject: Business Administration | Institution: Long Island University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2017 to 2021 | Employer: PricewaterhouseCoopers | Title: Global Chief Technology Officer | Department: Information Technology |
Responsibilities:A visionary, business-savvy Global CTO operating as a part of the executive leadership team with a focus on creating competitive advantage by introducing emerging technology opportunities, enabling new business models, and incorporating technology enabled business solutions to deliver against the overall business strategy.Collaborates with peer executives internally and externally across Fortune 500 companies to technology enable business transformation. The role requires a high level of influence to achieve real change, bring together a diverse range of organizations and relationships with the aim of underpinning processes, connecting with customers in new ways, enhancing innovation, and collaborating to develop new business solutions. - Design, delivery and operations of the Global Cloud Program. Implemented a highly successful cloud program delivering, IaaS, PaaS, and container technologies to more than 30 countries supporting 45,000 workloads in both Azure and GCP. - Design, delivery, and operations of Global Shared Services in a highly federated environment. These include Regional Data Centers, Global SD-WAN and Wifi service, Global Enterprise Mobility Management, and a Global End User Experience Program that deployed a consistent, centrally managed Windows 10 environment to 240,000 laptops across 150 countries. - Strategy design, and execution of a Global IT Delivery Model to deliver IT Shared Services to member firms in a highly federated environment. This includes the build out of captive delivery centers in India, Central and Eastern Europe, and Argentina. - Design, implementation, and operations of one of the largest ServiceNow implementations in the world servicing more than 300,000 users across 150 countries. Functionality delivered includes ITSM, ITOM, SecOps, and Demand Mgt. |
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| Years | Employer | Title | Department |
| Years: 2010 to 2016 | Employer: PwC | Title: Americas/UK Chief Technology Officer | Department: |
Responsibilities:Responsible for the Strategy, Architecture, Design, and Governance and Planning Functions for the UK and Americas IT Organizations. Responsible for the successful outsourcing of Operations and Projects Organization to offshore provider. Accountable to drive technology and process standardization through member firms.- Responsible for successful outsourcing of all Operations and Project activity resulting in an annual savings in excess of $80M. - Migrated 130,000 users from Lotus Notes to Google Suite resulting in a general acceptance of the Cloud as an acceptable platform for a highly regulated firm. - Implemented DevOps program to improve speed to market for critical applications. - Designed, built, and migrated all services to new Gold Leeds Certified Data Center. - Implemented Mobility Strategy for UK/US firms that included a BYOD strategy, early introduction of Apple into the PwC environment, and more than 30 mobile applications significantly increasing firm productivity. - Implemented IT Service Management tool in a managed service offering to drive standardization throughout UK/US organizations. |
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| Years | Employer | Title | Department |
| Years: 2003 to 2010 | Employer: PwC | Title: US Chief Technology Officer/Deputy Chief Information Officer | Department: |
Responsibilities:Develop, execute, and lead all IT planning, development, and operations for an $8B Professional Services firm. Full accountability for the management of a $300M operating budget and more than 1,100 technology professionals. Represented US firm on the Global IT Technology Advisory Group and responsible for the delivery of $20M in IT services to other member firms. Accomplished leader that has successfully led a high-performing team through multiple organizational changes including mergers, divestitures, relocations, and reorganizations.- Fully responsible for driving hyper-efficiency into Technology Services Organization. Initial external benchmarks showed costs at 122% of reference group. Drove this down to current 86% of reference group. - Built and directed IT Security Function for US firm. Received Satisfactory rating in assessment performed by independent Global Security Team. Successfully applied for Safe Harbor certification on 19 global applications. Completed Systrust certification enabling eCommerce for business units. Implemented mandatory firmwide Security Awareness Program. - Implemented Global Sourcing initiative for IT. Successfully off-shored more than 600,000 development hours in FY10. Moved SAP and PeopleSoft environments to a fully managed offshore provider. Total yearly savings in excess of $26M. - Delivered dozens of applications and infrastructure projects for revenue generating and revenue supporting business units. - Responsible for Enterprise Architecture function responsible for simplifying the IT landscape through business process re-engineering, system rationalization, and increasing reuse of new and existing systems. |
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| Years | Employer | Title | Department |
| Years: 1998 to 2003 | Employer: PwC | Title: Managing Director, Technology Services | Department: |
Responsibilities:Scope of responsibility included all design, implementation, operations and support of Technology Infrastructure. Successfully drove a post-merger reorganization that resulted in a centralized, streamlined, support organization with consistently high service levels at best in class cost.- Successfully merged and relocated IT Teams and Data Center from New York to Tampa. - Rationalized Call Center from a combination of insourced/outsourced to a fully outsourced model resulting in improved service levels and cost reduction of $3.5M annually. - Constructed secure, world-class web hosting environment enabling the firm to generate significant revenue from eBusiness initiatives. - Led organization through multiple business unit divestitures and appropriately resized IT Team maintaining high service levels. - Implemented and led the firms first Technology Revue Board with the Charter to create, implement, and enforce IT standards within the firm |
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| Years | Employer | Title | Department |
| Years: 1996 to 1998 | Employer: PwC | Title: Director, Technology Infrastructure and Operations | Department: |
Responsibilities:Scope of responsibility included all design, implementation, and operations for Coopers & Lybrand firm. Responsible for fully renovating aging IT Infrastructure and stabilizing mission critical computing platforms.- Migrated firm's legacy VMS/Netware platform to modernized UNIX and Windows NT infrastructure. - Stabilized firm's Lotus Notes infrastructure to support mission critical Audit Methodology Application. |
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| Years | Employer | Title | Department |
| Years: 1994 to 1996 | Employer: PwC | Title: Manager, Server Systems | Department: |
Responsibilities:Scope of responsibility included all core server platforms in use at the firm. These were primarily VMS, OS/2, MVS, and Netware |
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| Years | Employer | Title | Department |
| Years: 1992 to 1994 | Employer: IBM | Title: Senior Consulting Specialist | Department: |
Responsibilities:Responsible for selling and delivering consulting services to clients in New York Metro region. Top billable consultant in New York area two consecutive years. |
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International Experience
| Years | Country / Region | Summary |
|---|---|---|
| Years: 2010 to Present | Country / Region: All countries | Summary: Global, US, UK, and Americas CTO. Responsible for designing, implementing, and operating all technology elements across 150 countries in the network. |
Career Accomplishments
| Professional Appointments |
|---|
| Leader PwC ESC Diversity Circle Leader PwC ESC Community Activities Committee Co-Leader PwC ESC Women’s Network Founder PwC ESC GLBT Network |
| Awards / Recognition |
|---|
| Computerworld's 100 Best Places to Work in IT Computerworld's Top Green IT Organizations |