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Expert has over 20 years experience as an in-house and independent human factors consultant. His track record includes implementing innovative solutions through collaboration with engineering, marketing and program management departments resulting in products that capitalize on human capabilities and mitigate human limitations all while keeping a keen eye on life-cycle costs. He is familiar with human factors commercial standards and computer-based, website development tools. He has conducted usability tests and field studies and has experience designing interactive displays based on rigorous attention to user efficiency and satisfaction. Expert is also accomplished in producing product specifications based on human factors criteria.

As the U.S. Air Force moved toward the replacement of cathode ray tubes with flat panel, discrete element technology in the cockpits of advanced fighter aircraft, two important questions about the ability to read information from these displays needed answers: (1) what dot-matrix font was least susceptible to discrete element failure (a common problem with the technology) and (2) what were the effects of multiple imaging during conditions of cockpit vibration?

The first question was answered using tachistoscopic methodology to develop a degradation-resistance font. The second question was answered by lashing a pilot and display to a vibration table and shaking the bejeebers out of them.A citrus juice processing plant was renovated during which time the labor-intensive, mechanical control system was upgraded to a computerized operation. Because the operators of the "old" system were also to be the operators of the "new" system, it was critical to get their input as to control actions and display formatting.

Through open-group, criteria definition reviews and structured, one-on-one interviews with the operators, a control and display protocol was developed. And because the "squeezing season" began immediately following equipment installation, the operational protocol had to be—and was—instantly adopted by the operators.As weapon systems were becoming more automated, the U.S. Army was interested in reducing the size of the crew of the M1A1/2 Abrams main battle tank.

By studying the operational requirements of the vehicle/weapon system, a reclassification of the jobs as well as cross training the crew and reassigning their duties as a function of situational circumstances showed that crew size could be reduced with no sacrifice to efficiency or compromise to safety.A newspaper publisher was building a new press room in which a robotic system was being installed to automate the paper roll handling task. At the time, paper roll handling was an entirely manual process so there was a need to incorporate the knowledge of how the current system worked with the new technology to be employed.

Through directed questioning of both current paper roll handlers and the pressmen, whose job it was to keep paper passing through the presses, interactive displays were developed that kept the presses rolling with significantly less down-time and using fewer workers than in the old press room.A laser-based, automotive wheel aligner was developed for a major automotive service retailer. It was determined to use interactive displays to assist mechanics in setting alignment limits and tolerances. How that interaction was to occur was at issue.

Through several iterations of human factors requirements reviews with design engineers, operators and owners of alignment businesses, a design that incorporated near fool-proof, error-free protocols to input manufacturers' specifications was developed. At the same time many nagging operational problems of current models were eliminated.