Intellex Acquires Expert by Big Village

We're thrilled to announce that Intellex has acquired Expert by Big Village, effective March 22, 2024. This strategic move enhances our capabilities and strengthens our commitment to delivering exceptional solutions to our customers.

Stay tuned for more updates on how this acquisition will benefit our clients and experts.

For inquiries or more information, please contact us at info@intellex.com.

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Expert Details

Change and Performance Management, Business Process Reengineering

ID: 728860 Trinidad & Tobago

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Expert has applied her expertise in change and performance management in different environments. The majority of which is in the Refining industry. She was theme lead for the develop of competency profiles and performance management coaching training manual for management and supervisory personnel in at the Employer - Refining and Marketing Division. Expert worked closely with Shell Global Solutions during the Refining Performance Improvement project for 5 years in the capacity as Organization Development Analyst. Her main focus was to ensure that maxium benefit was gained from change efforts and relevant interventions created and applied. She was later asked to oversea the development and review of the Refinery Management System which was delivered 6 weeks ahead to schedule. When faced with the challenge of a competency gap in the re-engineering and implementation of the Management of Change process, Expert. Expert was sought after to lead. The process, though paper based, was implemented 3 weeks again of target and compliance to the system improved by 47%. Expert. Expert is also used as a facilitator for change projects and leadership development workshop, which she designs, for the Refining Management Team. Expert's strong analytical skills stems from her background in Behavioural Science and History. Her development in project management and reengineering stems from exposure to programs facilitated by the Project Management Institute and Hammer and Company.

Education

Year Degree Subject Institution
Year: 1994 Degree: BA/BS Subject: Behavioural Science and History w/minor Education Institution: Andrews University

Work History

Years Employer Title Department
Years: 2008 to Present Employer: Undisclosed Title: Process Developer Department: Performance Improvement
Responsibilities:
She develop systems and work processes that apply across the Refining and Marketing & Trading Divisions. She mainly leads in the design of standardized work process solutions that incorporates best practices and is in line with the R&M Management System and in the implementation of new processes.
Years Employer Title Department
Years: 2004 to 2008 Employer: Petroleum Company of Trinidad and Tobago Title: Organization Development Analyst Department: Journey to Excellence Project
Responsibilities:
She led the Performance Management team during the project. The team was responsible for the design, development and execution of the Coaching for Performance management/supervisory training and Managing Own Performance employee training. The development of KPIs and link to individual results also fell under her responsiblities.
Years Employer Title Department
Years: 2003 to 2004 Employer: Trinmar Off-Shore and Marine Services Title: EAP Coordinator and counselor Department: Employee Assistance Program
Responsibilities:
She was responsible for improving the services provided. Programs were developed and delivered by her with the assistance of her team. She also designed change interventions for departments with employee performance challenges
Years Employer Title Department
Years: 2000 to 2003 Employer: Ministry of Social Services Delivery Title: Probations Officer Department: Probations Services
Responsibilities:
She prepared social reports to determine the one's before the court suitability for Probation or community service. She lead in the training of Magistrates and Judges in the 1997 Community Services Act.
Years Employer Title Department
Years: 1995 to 1998 Employer: Board of Education, Toledo Ohio Title: Special Education Teacher Department: Whitmore High School
Responsibilities:
She was responsible for improving the performance of students diagnosed as behaviourially handicapped so as to increase their ability to earn a high school diploma.

Additional Experience

Training / Seminars
Coaching for Performance, Managing Own Performance, Team building, Building robust KPI's and Key Results, the Basics of Process Management, Implementing Effective Change Management, Conducting Management Systems Reviews
Other Relevant Experience
Performance Management systems design evaluation and assessment. Change Management interventions. Business Process analysis, redesign and implementation. Project management

Language Skills

Language Proficiency
English Primary Language

Fields of Expertise

assessment center, business analysis, business performance improvement, business process management, business process re-engineering, change management, document management, employee testing, management system, mentoring, organizational behavior, organizational development, organizational learning, performance analysis, performance evaluation, performance improvement, performance management, performance measurement, performance testing, process management, re-engineering, training, training service, transformation, business management, organizational transformation, scientific management, incentive compensation plan

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