Expert Details
Business Intelligence and Analytics, Business Turnaround,Transformations, Strategy
ID: 727833
North Carolina, USA
For many businesses, the ability to manage and analyze valuable business and customer data to derive actionable information and insights is essential to achieve and maintain competitive advantage and long-term success.
Expert assists his clients to effectively translate data into actionable information for tactical and strategic planning to optimize business performance and maximize growth.
• Planned and managed delivery of business intelligence, business performance metrics, customer insights, business and customer analytics for the online, mobile, and ATM banking services of Bank of America.
• Led the development of quantitative models and analytics for online banking product valuation, customer profitability analysis, and business performance forecast to support tactical and strategic planning, and investment decisions.
• Developed an innovative quantitative model for the consumer digital photo printing business to analyze and understand market dynamics to formulate strategy for Kodak consumer product mix offering and new product introductions.
Strategy Planning and Execution
Why do some companies achieve a tremendous success while others fail or are less successful? A company’s business strategy with underlying assumptions and analysis is central to the overall success.
Expert develops value focused strategies by utilizing information and analytics to look across conventional industry boundaries, customer segments, known trends and orientations to identify unique opportunities that have a strong potential to yield sustained high growth.
• Coordinated planning and execution of the strategy for the integration and enhancement of paper, image, and electronic transaction services operations and technologies at Bank of America. Achieved 60% quality improvements, 40% productivity gain, and 25% year-to-year cost savings for two years.
• Developed growth strategies for FPC Inc and PRO-TEK (subsidiaries of Kodak) and coordinated successful execution including installation of an organizational structure and culture that inspired continuous improvements with focus on customers and performance. 20% annual revenue and earnings growth.
• Identified and developed new business opportunities for Kodak’s participation in multimedia asset preservation and archive management services, digital printing, and home entertainment.
• Founded Kodak’s Visual Information Management R&D program. Inventor on 16 US patents. Author of 2 books and numerous articles.
• Planned and executed a turnaround strategy to improve the ROI from business performance reporting and analytics for online, mobile, and ATM banking services of Bank of America. Transformed the organizational structure, culture, and operating model, and established an offshore team of developers and analysts. Achieved 35-40% cost savings and 70% productivity gains with a significant improvement in overall accuracy and quality of service.
• Planned and managed major enhancements to banking transaction services technology and operations at Bank of America achieving 60% quality improvements, 40% productivity gain, and 25% year-to-year cost savings for two years.
• Turnaround of three different businesses of FPC Inc. (a Kodak Company) to profitability. 45-50% operating cost reduction due to productivity gains resulting from operational improvements and consolidation/integration of operations. 15-20% revenue growth for 2004 from new businesses and improved contracts with current customers.
Developed short-term and long-term business strategy and pertinent execution plan for a major technology product manufacturing client.Consulted on the development and implementation of efficient automatic visual inspection tools and systems of equipment components or a major technology product/solutions manufacturing client.Consulted on the development and instalation of efficient and semi-automatic visual inspection systems for tools and parts for a manufacturing operations of clients in the transportaton industry.Consulted on the design and development of an efficient visual inspection system for beverage bottle recycling for a client.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2002 | Degree: MBA | Subject: General Management | Institution: University of Rochester, Rochester, NY |
| Year: 1986 | Degree: PhD | Subject: Computer Science | Institution: Wayne State University, Detroit, MI |
| Year: 1983 | Degree: MA | Subject: Computer Scince | Institution: Wayne State University, Detroit, MI |
| Year: 1979 | Degree: MTech | Subject: Electrical Engineering | Institution: Indian Institue of Technology, Kanpur, India |
| Year: 1977 | Degree: BTech | Subject: Electrical Engineering | Institution: Harcourt Butler Technological Institute, Kanpur, India |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2007 to 2009 | Employer: Bank of America | Title: SVP, Business Intelligence and Analytics Executive | Department: Online, Mobile, and ATM Banking |
Responsibilities:Management of a team of up to 100 business intelligence and quantitative analytics experts responsible for data management, market research, quantitative analytics, and information and report delivery for online, mobile, and ATM banking services.• Managed the delivery of business intelligence, business performance metrics, customer insights, business and customer analytics, and tactical and strategic plans to optimize business performance and maximize growth for the online, mobile, and ATM banking services of Bank of America - the No. 1 consumer online bank in the world with more than 28+ million active online subscribers and 16+ million online bill payers and 2+ million mobile subscribers. Bank of America also owns the largest bank-owned network of more than 18,000 ATMs. • Planned and executed a turnaround strategy to improve the ROI from business performance reporting and analytics. Transformed the organizational structure, culture, and operating model, and established an offshore team of developers and analysts. Achieved 35-40% cost savings and 70% productivity gains with a significant improvement in overall accuracy and quality of service. • Led the development of quantitative models and analytics for online banking product valuation, customer profitability analysis, and business performance forecast to support tactical and strategic planning, and investment decisions. |
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| Years | Employer | Title | Department |
| Years: 2005 to 2007 | Employer: Bank of America | Title: SVP, Business Executive - Technology | Department: Transactions Services |
Responsibilities:Management of a team of 150+ banking transaction processing operations and technology experts responsible for paper, image, and electronic transaction services technology and operations.• Managed support for bank’s transactions services and fulfillment operations handling 14+ billion transactions annually to service 55 million consumer households, 2 million small business relationships, 200,000 commercial clients, 6,100 banking centers and 18,000 ATMs. • Managed integration of paper, image, and electronic transaction services technologies. Planned and managed major enhancements to technology and operations achieving 60% quality improvements, 40% productivity gain, and 25% year-to-year cost savings for two years. 6 US patent applications by the team. |
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| Years | Employer | Title | Department |
| Years: 2003 to 2005 | Employer: Eastman Kodak Company | Title: COO & GM | Department: FPC Inc. - A Kodak Company |
Responsibilities:Management of the Film and Equipment Salvage and the Audio Media Manufacturing with 100+ employee and delivering products and services to Kodak Business Units (BUs) and their customers in entertainment, health, and financial service industries, as well as government agencies. P/L responsibilities of $25 million annual revenue business.• Developed a growth strategy based on resource and operations analyses. Successfully executed the strategy by installing an organizational structure and culture that inspired collective responsibility and meritocracy to drive continuous improvements with focus on customers and performance. • Turnaround of three different businesses to profitability. 45-50% operating cost reduction due to productivity gains resulting from operational improvements and consolidation/integration of operations. 15-20% revenue growth for 2004 from new businesses and improved contracts with current customers. |
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| Years | Employer | Title | Department |
| Years: 1999 to 2005 | Employer: Eastman Kodak Company | Title: Director, Worldwide Strategy and Business Planning | Department: Entertainment Imaging |
Responsibilities:Identification and development of new business opportunities and pertinent product, technology, and resource strategies.• Developed an innovative quantitative model for the consumer digital photo printing business to analyze and understand market dynamics and trends to define strategy for Kodak consumer product mix offering and new product introductions. • Identified and developed new business opportunities for Kodak’s participation in multimedia asset preservation and archive management services, digital printing, and home entertainment. Developed a low-risk and high return business strategy to launch Kodak’s motion image asset restoration management service through PRO-TEK (a subsidiary of Kodak). Business launched in January’03. |
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| Years | Employer | Title | Department |
| Years: 1996 to 2002 | Employer: Eastman Kodak Company | Title: Corporate Technology Program Manager | Department: Corporate R&D |
Responsibilities:Management of the multimedia information management technology and R&D program including development and implementation of strategic and tactical plans for the technology development and commercialization aligned with the product commercialization and R&D investment plans.• Founded and managed Kodak’s Visual Information Management technology program. Developed and led a multidisciplinary team of technology and product developers. Managed development of several innovative digital image/video database management technologies and product prototypes. Technology contributions to over half a dozen commercial products. 40+ patent applications filed by the team over a period of three years. Inventor on 16 awarded US patents. • Kodak’s representative to US and International Standards Committee on Motions Picture Encoding and Compression. Numerous contributions to MPEG-4 and MPEG-7 standards aligned with Kodak’s strategies and customers’ needs. Authored the book, “A Handbook of Multimedia Information Systems”, Prentice Hall PTR, 1997 and 30+ technical articles on digital image/video database management, published in leading international journals and conference proceedings. |
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| Years | Employer | Title | Department |
| Years: 1986 to 1996 | Employer: Various US University | Title: Faculty Member | Department: |
Responsibilities:Served on the faculty of the University of Missouri, St. Louis, MO (1994-1996), the University of Kentucky, Lexington, KY (1990-1994), and the University of South Florida, Tampa, FL (1986-1990). Also adjunct roles with the University of Rochester, Rochester NY (1997-2003) and Washington University, St Louis (1994-1996).• Founded and managed successful R&D programs in the areas of multimedia information systems, digital image processing, and computer vision, each consisting of multidisciplinary teams of researchers. Managed research projects sponsored by federal agencies, state agencies and major US corporations. • Consultant to several federal agencies and corporations including USAF, NASA, AT&T, Lexmark, and Toyota in the areas of digital asset management, automatic visual inspection, digital image processing, robotics, and flexible manufacturing. • Authored the book, “Multi-Robot System” (IEEE Computer Society Press, 1989) and over 70 technical articles published in leading international journals and conference proceedings on a variety of topics in the areas of image processing, computer vision, robotic systems, and image databases. |
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International Experience
| Years | Country / Region | Summary |
|---|---|---|
| Years: 1979 to 1981 | Country / Region: India | Summary: He worked as a systems analytst at TATA MOTORS, Jamshedpur, India.He holds Indian Citizenship and is eligible to work in India |
| Years: 1994 to 1994 | Country / Region: Switzerland | Summary: He was product design consultant to Soudronics, Inc. |
| Years: 1981 to 1996 | Country / Region: Canada | Summary: He had several temporary short consulting/contract assignments during summers.He is eligibile to work in Canada. |
Career Accomplishments
| Professional Appointments |
|---|
| Director, Director, Board of Directors, IFILM, Hollywood CA (2003-2004) and Picture Network International, Arlington, VA (1998-1999). Former associate editor of Pattern Recognition and IEEE Multimedia |
| Publications and Patents Summary |
|---|
| Expert has 16 US patents. He has authored 2 books and numerous (100+) articles in the area of multimedia information systems, visual information management, computer vision, and robotics systems. |
Additional Experience
| Marketing Experience |
|---|
| Online, mobile, and ATM banking; Digital Imaging, Visual Information Management |
| Other Relevant Experience |
|---|
| Inventor on 16 US patents. Author of 2 books and numerous articles. |
Language Skills
| Language | Proficiency |
|---|---|
| English | |
| Hindi |