Expert Details
Business/Customer Value Design and Transformation (Digital Transformation)
ID: 736601
Switzerland
As an example, a project previously worked on with a business in Portugal - Human Centered Design for Digital Education- resulted in changing the company's strategy from selling technology, to understanding the personas, their jobs, pains and gains and creating solutions that were enabled and supported by technology. Expert consults clients with a focus on all aspects of their digital transformation; Other current focus is on democratizing a consultancy services for startups and small businesses by creating a Business Builder Navigator. In addition, Expert was also a part of the team that created from scratch a business operations model (channel organization) for a new sales territory at a previous employer. Expert's motto: If you can measure, you can manage.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2000 | Degree: MA | Subject: Economics and European Studies | Institution: Gdansk University (Poland) and KU Leuven (Belgium) |
| Year: 1999 | Degree: Masters | Subject: Economics | Institution: Gdansk University, Sopot, Poland |
| Year: 1997 | Degree: Graduate Certificate | Subject: European Business Studies | Institution: École Supérieure de Commerce, Rouen, France |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2019 to Present | Employer: Undisclosed | Title: Partner Business Transformation Office – EMEAR Partner Organisation | Department: |
Responsibilities:Design and execution of Partner Growth Framework (PGF) – methodology guiding Cisco’s business Partners through their business model innovation allowing capturing market transformations and delivering new customer value propositionsMain achievement: Designed and piloted transformation methodology in South countries: SMART creatives curriculum – internal enablement for employees and Human Centred Design methodology used with Partners and Customers |
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| Years | Employer | Title | Department |
| Years: 2013 to 2019 | Employer: Cisco Systems | Title: Organisational Transformation & Talent Enablement – EMEAR Partner Organisation | Department: |
Responsibilities:Design and execution of the sales role evolution framework. Talent enablement for organizational transformation toRecurring Offers and Solutions delivery. Main achievement: Created a Digital Ready PAM concept enabling Partner Account Managers to drive Partners’ Recurring Revenue business; Led "Digital Navigator" end to end Partner transformation journey from assessment (organizational and solutions), through prioritization and enablement, to acceleration and measurement |
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| Years | Employer | Title | Department |
| Years: 2011 to 2013 | Employer: Cisco Systems | Title: Enterprise Social Lead EMEAR | Department: |
Responsibilities:Leading project aiming at a transformation of an organization that is optimized to benefit its entire ecosystem(customers, employees, stakeholders, partners) by embedding collaboration, information sharing, and active engagement into its operations and culture. Main achievement: Invented One Partner Experience concept and created internal Social Business transformation strategy (including the concepts of “workforce of the future”) |
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| Years | Employer | Title | Department |
| Years: 2010 to 2011 | Employer: Cisco Systems | Title: Business Architecture Manager - EMERGING MARKETS Partner Organisation | Department: |
Responsibilities:Managed a small team. Responsible for Ease of Doing Business in B2B Partner experience (Pre-Sales, Transact, Post-Sales), project and change management on the Emerging Market level. Main achievement: Guided Deal Registration - innovative quoting process supporting alignment across finance, pricing strategy and business operations teams and enabling immediate execution of any new product pricing strategies or introduction of new Go to Market concepts |
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| Years | Employer | Title | Department |
| Years: 2006 to 2010 | Employer: Cisco Systems | Title: Commerce Program Manager EMERGING MARKETS Partner Organisation | Department: |
Responsibilities:Geography lead for Commerce Transformation initiative aiming to achieve better end-to-end operational readiness, to enable sales productivity, to accelerate services growth and field adoption. Engaged across business and IT projectteams, field, operations, and finance. Focused efforts on changes in process, policy and IT applications that affect the way sales teams do their job. Created and executed full end-to-end change management and other user adoption activities. Main achievement: Part of the team that created a new business geography of Cisco when a decision was made to create Emerging Markets (CEE, MEA, LATAM, RCIS), furthermore, was a part of a global team that delivered a fully operational commerce platform, agile to new go to markets and business models |
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| Years | Employer | Title | Department |
| Years: 2004 to 2006 | Employer: Cisco Systems | Title: Channel Productivity Office (CPO) Specialist | Department: |
Responsibilities:Lead and managed Channel Partners and Channel Account Managers (Poland, Balkans, Baltics & Austria) in businessrelated discussions i.e. programs, promotions, certification & specialization, surveys, order fulfillment and reporting. Main achievement: CPO was recognized as best innovation practice in the areas of talent incubation and business operations excellence. Currently adopted globally at Cisco as Customer and Partner Services (CPS) |
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| Years | Employer | Title | Department |
| Years: 2002 to 2004 | Employer: marcus evans | Title: | Department: |
Responsibilities:Independently managed conference projects, coordinated Marketing, Sponsorship, Operations and Sales teams throughout a conference lifecycle campaign. Delivered 12 conference with gross income range $50K - $75K. |
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| Years | Employer | Title | Department |
| Years: 2000 to 2001 | Employer: Centre for European Policy Studies | Title: | Department: |
Responsibilities:Responsible for data research under supervision of Senior Research Fellows. Managed research paper publication aligned task force and working groups meetings. |
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Career Accomplishments
| Licenses / Certifications |
|---|
| Accessibility: How to Design for All - completed 2021 Design Thinkers Bootcamp - completed 2018 Life, Motivation, Emotional Intelligence Coach (NLP) - completed 2015 Business Model Design and Customer Value Design - completed 2017 Strategyzer: Mastering Business Models Certificate & Mastering Value Propositions Certificate Global NLP/INEMLA |
| Professional Appointments |
|---|
| SXSW Interactive Festival Participant 2014 & 2016 Cisco JUMP Program Alumni |
| Awards / Recognition |
|---|
| Cisco Enterprise Collaboration Excellence Award Cisco Social Media and Digital Marketing specialist level |
Language Skills
| Language | Proficiency |
|---|---|
| Polish | Native |
| English | 20 years of constant use, nearly native |
| Czech | Very good |
| French | Conversational |
| German | Basic |