Expert Details
Automotive Fixed Operation/ Service/ Training
ID: 732329
Ohio, USA
SELECTED ACCOMPLISHMENTS
• Increased gross profit from $1.8 mm to $2.9 mm by developing benchmark objectives and implementing best practices.
• Increased market penetration 35 percent through community service and outreach.
• Doubled sales to reach company-set goals while surrounded by competitors and with an entry/exit blocked.
• Developed and implemented marketing initiatives to catapult underperforming fixed operations to top performer.
• Exceeded CSI goals in servicing more than 200,000 customers during career.
• Winner of the Standards of Excellence and President’s Award.
RELEVANT CAREER EXPERIENCE
MANAGEMENT
• Assisted fixed operation personnel with systems and training:
o Enhanced customer satisfaction, employee retention, and increased dealership net profits;
o Installed and supervised systems to ensure successful execution of programs.
• Managed daily operations:
o Sold services to customers, coordinated automotive procedures;
o Controlled expenses, developed policies and procedures to exceed monthly and yearly financial forecasts.
• Coordinated automotive repair and maintenance services:
o Obtained maximum utilization of automotive equipment and prevented operational delays;
o Ensured customer satisfaction.
• Oversaw service drive and service advisors:
o Maintained high customer satisfaction through follow up and proactive initiatives to reduce incomplete and incorrect repairs;
o Trained service advisors on dealership policies and procedures.
REGULATORY COMPLIANCE
• Supervised compliance with EPA standards:
o Audited work sites to maintain and comply with EPA regulations;
o Trained staff to recognize and remedy potential violations in a timely manner.
• Managed staffing in accordance with labor and employment laws
o Oversaw work schedules to maintain wage and hour standards;
o Provided information and resources to associates regarding leave policies such as FMLA.
TRAINING, CERTIFICATIONS, AND EDUCATION
• Master Service Manager Certification
• Management, P&L, Warranty, and Customer Satisfaction
• Maximizing Dealership Fixed Operations
• President Award recipient – Toyota and Honda
• Management Consultation
• Studies at The Ohio State University, journalism concentration
Award-winning, proactive manager with nearly 30 years of outstanding customer service experience and demonstrated excellence in fixed operations.
Skills include:
Management
CSI
Regulatory Compliance
Financials
Quality Control
Technical Support
Warranties
Training
Team-building
Education
Year | Degree | Subject | Institution |
---|---|---|---|
Year: 2016 | Degree: Certification of completion | Subject: Marketing for the tire industry | Institution: Tire Discounters training centers |
Work History
Years | Employer | Title | Department |
---|---|---|---|
Years: 2016 to Present | Employer: Undisclosed | Title: General Manager | Department: |
Responsibilities:Total HR, P&L, training, marketing, selling responsibilities. |
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Years | Employer | Title | Department |
Years: 2015 to 2016 | Employer: Germain Toyota | Title: Reconditioning Manager | Department: |
Responsibilities:Available upon request. |
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Years | Employer | Title | Department |
Years: 2014 to 2015 | Employer: Midwestern Automotive Group | Title: Volvo Service Manager | Department: |
Responsibilities:Available upon request. |
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Years | Employer | Title | Department |
Years: 2013 to 2014 | Employer: Fixed Performance Inc. | Title: Regional Manager | Department: |
Responsibilities:Available upon request. |
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Years | Employer | Title | Department |
Years: 2009 to 2012 | Employer: Coughlin Ford | Title: Service Manager | Department: |
Responsibilities:Available upon request. |
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Years | Employer | Title | Department |
Years: 2006 to 2007 | Employer: John Hinderer Honda | Title: Service Manager | Department: |
Responsibilities:Available upon request. |
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Years | Employer | Title | Department |
Years: 2005 to 2006 | Employer: Sarasota Ford | Title: Service Drive Manager | Department: |
Responsibilities:Available upon request. |
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Years | Employer | Title | Department |
Years: 2001 to 2005 | Employer: Darby South Buick Pontiac GMC | Title: Service Manager | Department: |
Responsibilities:Available upon request. |
Career Accomplishments
Associations / Societies |
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Venice Business Club Manatee Community College Automotive Advisory Board |
Licenses / Certifications |
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Toyota Service Manager certification General Motors Platinum Service Manager certification Ford Gold Service Manager certification Honda Service Manager certification NetProfit Fixed Operations certification Chrysler One certification |
Professional Appointments |
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President of the Southwest General Motors Parts and Service Manager Club - 2002 through 2004 President of the Central Ohio Ford Parts and Service Manager Club - 2010 through 2012 |
Awards / Recognition |
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Toyota Presidents Award Honda Presidents Award |