Expert Details
Business and Technology; Strategy
ID: 736419
Tennessee, USA
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2020 | Degree: Certificate | Subject: Executive Leadership | Institution: Cornell University |
| Year: 2018 | Degree: Doctorate | Subject: Strategic Leadership | Institution: Regent University |
| Year: 2014 | Degree: Master's | Subject: Business Administration | Institution: Regent University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2018 to 2020 | Employer: Ciena | Title: Operational Excellence Program Leader | Department: Professional Services |
Responsibilities:Collaborated with both functional leadership and stakeholders to develop learning paths for designated competency profiles. Improved staff processes, set new technology connections, and reduced data accuracy errors to improve productivity. Co-designed key performance indicators (KPIs) to measure program effectiveness, drove infrastructure design to match staff development learning paths as an organizational design and operational excellence expert.• Established leadership and staff development program. Corporation had no effective method to achieve corporate objectives. Developed leadership and staff development program through a multi-disciplinary, cross-functional learning engagement of 200+ employees. Implemented leadership learning paths, competencies framework, and increased team cohesion for work analysis, and output delivery, and waste reduction. • Improved leadership and staff communications processes. Ineffective communication patterns were hampering company performance. Began cognitive development of the workforce. Improved staff collaboration processes by implementing new collaboration technology connections using performance management to reduce data accuracy errors significantly for improving service growth by 9% annually. • Built organizational design and strategies. Found IT skills were a major staff deficiency. Drove communications, developed data analysis skill development. Maximized signal recognition for buyers and internal staff. Increased revenue capture by double digits. • Conducted strategic foresight feasibility research. Company did not recognize where the organization was positioned within the telecom industry services segment. Conducted a strategic assessment to determine the viability of new business strategies and programs for both strategic direction and strategic initiatives. |
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| Years | Employer | Title | Department |
| Years: 2017 to Present | Employer: Undisclosed | Title: Adjunct Professor | Department: College of Arts & Sciences |
Responsibilities:Serving in the College of Arts & Sciences. Assigned to the Department of Business, Leadership, & Management. Instructor of undergraduate courses. |
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| Years | Employer | Title | Department |
| Years: 2001 to Present | Employer: Undisclosed | Title: Executive Strategy Consultant | Department: Executive |
Responsibilities:Built a long-term business that endured the ups and downs of challenging market conditions over a nearly 20-year span. Developed, implemented, and managed a complete company structure equal to any high-performance organization. Determined where business could be obtained, developed the business, negotiated contracts, met with business owners regularly to understand their growth intentions, and performed business and technology consulting work.• Completed strategic technical restructuring of 46 hotel and convenience store properties. Responsible for the completion of a massive program to reinvent the business technology backbone. Analyzed scope needs, prioritized actions, and controlled every project stage. Completed the $690K project on-time and on budget. • Developed high-performance supply chain solution. Client required a scalable supply chain solution for a multi-location business. Designed and implemented a self-designed solution by researching suppliers, building pricing strategy, meeting with manufactures and suppliers, and negotiating payment terms. Saved client an average of 20-30% in reduced expense costs. • Built marketing plan for advertising program. Analyzed and updated existing processes, acquired and implemented supporting information technologies. Implemented new processes with staff by training, and using continuous improvement protocols. Reduced operational costs by double digits, increased customer satisfaction levels dramatically, and secured better market positioning. • Analyzed, implemented, and maximized workflow process. Analyzed and updated existing processes, acquired and implemented supporting information technologies. Implemented new processes with staff by training, and using continuous improvement protocols. Reduced operational costs by double digits, increased customer satisfaction levels dramatically, and secured better market positioning. • Provided successful property acquisitions. Researched potential undeveloped property acquisitions in viable market locations. Determined viability and secured client's action plans. Assisted in opening three new locations that captured market share from the competition. |
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Government Experience
| Years | Agency | Role | Description |
|---|---|---|---|
| Years: 1999 to 2000 | Agency: United States Ballistic Missile Defense Organization | Role: Configuration Management Lead | Description: |
| Years: 1984 to 1989 | Agency: United States Marine Corps | Role: Enlisted | Description: |
International Experience
| Years | Country / Region | Summary |
|---|---|---|
| Years: 2010 to 2010 | Country / Region: United States - Guam | Summary: |
| Years: 2019 to 2019 | Country / Region: United Kingdom | Summary: |
| Years: 2019 to 2019 | Country / Region: Japan | Summary: |
| Years: 2019 to 2019 | Country / Region: Hong Kong | Summary: |
| Years: 2019 to 2020 | Country / Region: Philippines | Summary: |
Language Skills
| Language | Proficiency |
|---|---|
| English | Native |