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Expert retired as Assistant Vice President from a world-class community business management program. His teams worked across the global footprint to prepare for and respond to all types of disasters, from hurricanes and earthquakes, to technology failures, pandemics, terrorism, workplace violence and labor actions. His team was recognized by the US Department of Homeland Security as the first, and only communications company to achieve its Private Sector Preparedness™ certification. In his 36 years of service, he held a variety of Engineering and Operations Management positions, both domestic and international. His background in operations management, strategy, and customer service provides a strong foundation for developing pragmatic and executable business programs. Expert works with clients to increase their organization’s resilience through development of BC/DR strategies, plans, software tools, training and exercises.

Expert was responsible for establishing and managing a world renowned phone company's management program for over 10 years. He supervised a team directing more than 1,000 BC planners and respondents, achieving over $27M in annual insurance premium savings, with $70M in other related annual costs. Applied principles outlined in BS25999, ISO22301, NFPA 1600, FEMA/NIMS, DRI Professional Practices, and Visual’s BC Maturity Model to achieve PS-PREPsm certification status. Implemented Paragon and Fusion Framework™ to mechanize BC planning & response tasks.

In 2008, Expert designed the same world renowned phone company's Global Emergency Management and YesOkay Employee processes to perform corporate-wide incident management. These processes were used to direct activities in disasters of all types, including Hurricanes Ike, Irene, Sandy, and Isaac; Oklahoma City, Birmingham & Joplin tornadoes; H1N1 (Swine Flu) and Ebola; Oakland & Orlando Civil Unrest; Fukushima Nuclear Accident; a complete data center failure, union strikes and other events.

Established a BC Plan Testing Center of Excellence to improve quality of exercises, training and increase responder skills. Designed and conducted tabletop, functional and full-scale exercises from work group, through corporate-wide organizations.

Expert has more than fifteen years background in business application software, primarily in the assessment, selection and implementation of solutions to automate business processes. He developed and implemented strategies for SBC Operations Applications, Center Optimization and Business Process Modeling, transforming SBC from a telephony-based to an IP-based communications company. Directed teams providing application and technical support for enterprise customer service systems, technical documentation and inventory management.

After retiring, he has continued his work in this area, developing detailed feature matrices for Emergency Notification systems, Event Management software and other smaller projects.

Expert has worked with clients to implement:
- An overall, company-wide business continuity management program
- Procedures and training for disaster response, incident management, employee and crisis communications
- Company-wide training programs to allow management employees to perform occupational work during a labor strike
- Selection and implementation of emergency notification, business continuity and incident management software
- Selection and implementation of event management and judging software for small organizations
- Development of a software feature assessment methodology to quantify the fit of different vendors' solutions to business problems

SKILLS:
- Experience managing Business Continuity Programs, Risk Management, BIA, Plan Strategy/Development, Emergency Management, Training, Plan Exercise/Audit, Crisis Communications and External Agency Coordination
- Detailed understanding of Corporate Operations, Processes & IT Systems
- Experience in domestic and international Mergers & Acquisitions
- Skilled in managing teams implementing large projects, including Needs Assessment, Business Application Requirements, Business Case (ROI) Analysis, Project Management, Performance, and Executive Reporting
- Advanced skills in MS-Excel, MS-W