Intellex Acquires Expert by Big Village

We're thrilled to announce that Intellex has acquired Expert by Big Village, effective March 22, 2024. This strategic move enhances our capabilities and strengthens our commitment to delivering exceptional solutions to our customers.

Stay tuned for more updates on how this acquisition will benefit our clients and experts.

For inquiries or more information, please contact us at


Expert Details

Telecommunications and CCO Leadership

ID: 739744 Papua New Guinea

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Expert is a qualified, persuasive and influential C-Level professional offering over 20 years' in-depth experience. His professional breadth includes international exposure and year-on-year success in achieving revenue and business growth objectives within prestigious organizations.

Throughout his successful career, Expert has turned around businesses and enhanced the value of operating business units through process improvements focused on sales and best practice identification and implementation. He has strategized a range of activities entailing sales processes, forecasting, pricing, key account management, profitability, digital, new product, start-ups, incubator, market research, data centers, call centers, supply chain, network management, brand strategy, and business development.

Expert has undertaken major paramount efforts in collaborating with the Board Committee to ease the decisionmaking process with the prime focus towards topline and bottom-line performance. A recognized leader and organizational change agent, he has delivered business results focused on improving business processes to improve reliability, simplify practices, and facilitate scalable growth. He has exhibited strong strategic and analytical orientation coupled with exceptional communication skills, as well as a highly developed collaborative nature.

Expert has worked with numerous highly influential telecommunications companies, including Vodafone, Reliance Jio, Afghan Wireless, Tata, Aircel & NIIT in Asia, Australia, Fiji, Papua New Guinea, Vanuatu, South Pacific, UK, and Oceanic region.

Expert's industry-diversified support services included Wireless Telecommunication Services, Software Cable and Satellite, Diversified Telecommunication Services Communication, Satellites, Advertising, Internet Advertising, Online Consumer Electronics Retail Computer and Computer Software, Internet Software, Online Bill Payment Services, Internet Service Providers (ISP), Internet, Marketing Automation Software, Customer Billing Software, Broadband Telecommunications Services, and Wireless Telecommunication Services.

His areas of expertise include Cloud Services Communication Platform as a Service (CPaaS), Telecom as a Solution service (TaaS), IOT Solutions, SaaS solutions, IT Contracts, Managed IT Services, OTT Products, Revenue Generation, Vendor Managed Services, Data Center Strategy and Design, Mergers and Acquisitions (M&A), Profit and Loss Management, Turnaround Management, BSS / OSS, B2B Distribution and Enterprise, B2B marketplace, B2C marketing, Business & Strategic Planning, Product Life Cycle Management (PLM), Go-To-Market (GTM) Strategies, new market development, Product Design & Management, Revenue Management, Pricing, "Know Your Customer (KYC)," Anti-Money Laundering Solutions (AML), FTTH BPO/Contact Center Network Equipment, Cybersecurity Solutions, Edge Computing, 5G/6G Networks, Smart Cities, CPS Technology & Infrastructure, MVNO Space, Employee Communication Platforms, Supply Chain Landscape, and Transformation Mobile Financial Services (MFS).

Areas of expertise include Customer Care, SEO, Digital Marketing, Workforce Management, Wholesale Services, Digital Health & Safety, Fixed Connectivity, Unified Communications, IT Channel Partnerships, Conversational AI Governance, Study Survey, CVM- Prepaid and Postpaid Mobile Market, Big Commerce, Telecom data in Advertising, Public IX and IP transit Services, Tech Recruiting, Marketplace Small Cells, the Telecommunications Industry, Quantified Organizations, Geospatial Data Integration, Software Space, Fraud Detection and Abuse Prevention, Tower Industry Brand Management, Software Digital Asset Management, Optical component/transceiver module, Connectivity Services, Payment Service Providers (PSP), Digital Merchants, Fintech, Fiber, and FTTH Email Hosting Space.


Year Degree Subject Institution
Year: 2001 Degree: MBA Subject: Information Technology Institution: University of Lucknow
Year: 1997 Degree: BS Subject: Physics, Chemistry, Maths Institution: University of Lucknow

Work History

Years Employer Title Department
Years: 2019 to Present Employer: Undisclosed Title: Chief Commercial Officer Department: Commercial
In his role as CCO for this household name in telecommunications, Expert has achieved the following:

❖ Consolidated business divisions, prioritizing companies' importance and focus based on their contribution to the bottom line.

❖ Turned around business and improved operating business units' value through process improvements focused on sales and best practice identification and implementation.

❖ Developed, reviewed and reported on the business development division's strategy, ensuring the strategic objectives are well understood and executed by the team.

❖ Conceptualized and implemented competitive strategies for generating sales and interpreting the competition to fine-tune marketing strategies.

❖ Contributed to the business vision, directed and influenced strategies and monitored the execution of major business initiatives.

❖ Spearheaded the P&L activities of the division; impacted organization profitability through effective strategic and tactical management decisions.

❖ Established strategic tie-ups and alliances with Technology and Business Partners, adding value to the business.

In a prior role (2012), Expert served the same household name in telecommunications as Head of Marketing for Paid and Prepaid Services.
Years Employer Title Department
Years: 2016 to 2019 Employer: Jio Title: General Manager Department: Marketing: Product Innovation and Pricing
In his role as GM of Marketing, Product Innovation and Pricing, Expert improved propositions and pricing strategies for the business-to-consumer and business-to-business sides of operations across all channels and sections. His roles included roadmap development, implementation, and planning -- as well as offer and promotions development to ensure alignment. Management included high-level leadership, marketing coordination, and dovetailed efforts between major B2B efforts, finance, ISO and billing.

Additional critical responsibilities:

Business intelligence
Operations forecasting
Commercial insights
Business planning

Expert conducted the following:

Sales planning and delivery across India for numerous stakeholders
Documentation and presentations to said collaborators
Innovation development and knowledge sharing
Business opportunity identification
Risk reporting at a high corporate level
Key trends analytics
Business issues reporting
Years Employer Title Department
Years: 2013 to 2016 Employer: Afghan Wireless Communication Company Title: Marketing Department: Voice & Mobile Broadband
Expert's key achievements took place within the fields of value share, base share, net adds targets, revenue, short-term targets, and accomplishments within agreed budgets.

He developed CVM operations and strategies, skills, in-depth knowledge, processes, and tools, where applications included campaign portfolios, new business development, and promotion.

Responsibilities included comprehensive market planning, enterprise and retail roadmaps, delivery management, and business innovation and evolution.

Expert's product launch experience covers the full process: Pre-launch resource sharing, training, testing, concept, fiscal projections, shared work across departments, pre-launch, in-depth marketing in a variety of media, ultimate launch, and evaluation.

He played key roles in business analysis across verticals; pinpointed key growth fields; accomplished retention via input from the sales team; and conducted forums, surveys, and other response-driven engagements to undertake competitive analysis.

Expert met targets on business KPI's and data traffic. During this time he closely monitored the market using multiple intelligence sources, including revenue and customer shares. He met annual operating plan numbers by meeting sales targets at two levels.
Years Employer Title Department
Years: 2010 to 2012 Employer: Reliance Communications Title: Head of Usage and Retention Department: Prepaid Services
Expert served Reliance Communications' Usage and Retention division as Head.
Years Employer Title Department
Years: 2009 to 2010 Employer: S Tel LTD Title: Head of Business Operations Department: Customer Life Cycle
Expert was Head of Customer Life Cycle Business Operations for over one year.
Years Employer Title Department
Years: 2008 to 2009 Employer: Aircel Title: Usage and Retention Lead Department:
Expert served Business Operations as Lead of Usage and Retention for Postpaid and Prepaid Services.
Years Employer Title Department
Years: 2008 to 2008 Employer: Tata Teleservices Title: Head of Customer Care Department:
Expert was Head of Customer Care for Usage and Revenue. Leading role in Business Operations.
Years Employer Title Department
Years: 2003 to 2008 Employer: Reliance Communications Title: Business Operations Manager Department:
Expert held a leading role within Prepaid Services as Business Operations Manager.
Years Employer Title Department
Years: 2001 to 2003 Employer: NIIT Title: Senior Business Executive Department:
Expert held a Senior Business Executive role with this multinational corporation for two years.

Fields of Expertise

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