Intellex Acquires Expert by Big Village

We're thrilled to announce that Intellex has acquired Expert by Big Village, effective March 22, 2024. This strategic move enhances our capabilities and strengthens our commitment to delivering exceptional solutions to our customers.

Stay tuned for more updates on how this acquisition will benefit our clients and experts.

For inquiries or more information, please contact us at


Expert Details

Sterile Processing, Team Building, Department Collaboration, Standardizing, PI, and Change Management

ID: 731271 Virginia, USA

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Expert is a diversely skilled Sterile Processing executive with over 34 year’s medical experience. Among other achievements, she has established department SOP -- and implemented, demonstrated and mastered LEAN processes.

She eradicated IUSS -- formerly flash sterilization. She has also:

Optimized and standardized materials and vendors for all end users;
Planned, prepared, and provided educational material to all staff for international certification;
Proven a record in planning, management, and leadership skills;
Demonstrated keen abilities as an effective administrator, and leader;
Adapted quickly and consistently to difficult challenges in a complex medical environment; and
Dependably applied sound judgment and pertinent information to healthcare team.

Expert's administrative qualifications include developing, implementing, and evaluating policies and procedures within a multi-disciplinary setting, performing product evaluation and selection. She is highly experienced in developing and implementing capital and operating budgets.

She has been chosen as the recipient of Mary Washington Healthcare’s “Pillars of Excellence Awards” in the category of “High Performing Teams” for several years, including consecutive streaks.

Additional awards include Manager of the Quarter (twice), recognition in Outstanding Leadership (twice), and STERIS of the Month.

A meticulous, high-energy worker with superior communication, collaboration, and analytical skills, Expert has over 28 years' years healthcare experience. She is currently a Manager of two Sterile Processing departments at two facilities. She holds her CRCST (Certified Registered Sterile Processing Technician), CHL ( Certification Healthcare Leadership), and a former approved educator with IAHCSMM (International Association Healthcare Central Service and Materials Management. She has written many articles regarding Sterile Processing and following standards set with AORN, AAMI, and the Joint Commission. Expert has attended several VHA speaking events. She has achieved a flash free facility now known as IUSS, immediate use sterilization for over 10 years in her facilities. She is passionate about patient safety and is the patient advocate. Both of her departments won awards for Pillars of Excellence High Performing Teams, in addition to over four awards for excellent leadership.

Expert fields consulting requests from past colleagues, as well as new professionals she encounters and assists in the Sterile Processing arena. Examples include policies and procedures, AAMI standards, disinfection, and the related fields.


Year Degree Subject Institution
Year: 2001 Degree: CRCST, CHL Subject: Sterile Processing Institution: IAHCSMM through Purdue University
Year: 2023 Degree: AA Subject: Leadership/HRMT Institution: APUS
Year: 2024 Degree: BA/MBA Current Student Subject: Leadership/HRMT Institution: APUS

Work History

Years Employer Title Department
Years: 2023 to Present Employer: Undisclosed Title: CEO, Owner and Consultant Department:
Expert is CEO, Owner and Consultant at her sterile processing advisory firm.


Implement LEAN processes
Gap Analysis
Process Improvement
Change Management
Staffing assessments
Capacity assessment
Clinical assessment
Operational assessment
HLD assessment
Playbook Module
Provide Operational /leadership support
Provide interim leadership as needed
Provide consulting services
Years Employer Title Department
Years: 2020 to 2023 Employer: Undisclosed Title: Professional Consultant Department: SPD/Clinics
Implement LEAN processes
Gap Analysis
Process Improvement
Change Management
Staffing assessments
Capacity assessment
Clinical assessment
Operational assessment
HLD assessment
Playbook Module
Provide Operational /leadership support
Years Employer Title Department
Years: 2009 to 2019 Employer: (Undisclosed) Title: SPD Manager Department: SPD/Perioperative Services
Recent policy improvements include:

• The operational flow enhancement of facility case cart systems
• Standardization of instrument vendors to achieve tier 4 pricing
• Implementation of a single surgical instrumentation program; enhanced Operating Room instrument and operation utilization capability
• Reduced CSR units overall cost with unnecessary sterilization of unused instruments
• Quicker turn over times, unnecessary anesthetized patients
• Deletion of flash sterilization
• Implement LEAN process for effective work flow processes
• Implementation of Censitrac instrument/equipment tracking system
• Ensure compliance with all regulatory/governing agencies; TJC, DOT, OSHA, AAMI, AORN and EPA

And these critical responsibilities:

• Direct day-to-day operations which included design and assistance in opening of new facility on February 27, 2009
• Acting interim Peri-operative Administrator to cover all Peri-op departments; CSR, PAT, SDS, PACU, OR, ENDO
• Oversee all daily activities within the Sterile Processing Department
• Educate and in-service new and existing associates
• Partner with Surgeons to ensure overall patient satisfaction and safety
• Maintain daily payroll and schedule
• Maintain department budget.
• Develop policy and procedures along with SOP
• Maintain CQI and quality control
• Co-Chair CQVA committee
• Chair OR/Department of Surgery committee
• Implement Censitrac instrumentation/equipment system

Government Experience

Years Agency Role Description
Years: 2012 to Present Agency: VHA Role: Speaker Description: Attend VHA meeting and speak to group about sterilization standards to assist in the preparation for the upcoming Joint Commission inspections.
Years: 2018 to 2018 Agency: USDOJ Role: Expert Witness Description: Expert witness for medical malpractice case, reviewed depositions, write witness report and was deposed.

Career Accomplishments

Associations / Societies
Licenses / Certifications

• CRCST- Certified Registered Central Service Technician (2001-present)
• RCST- Registered Central Service Technician (2001-present)
• CHL- Certified Healthcare Leader (2006-present)
Awards / Recognition
Both of Expert's departments have won awards for Pillars of Excellence among High-Performing Teams. She was awarded Outstanding Leadership in five years (some consecutive). She has also been recognized as Manager of the Quarter several times.
Publications and Patents Summary
Expert has over 12 publications, which pertain to equipment cleanliness, sterile processes, SPD standards, cleanliness, and related aspects of the business.

Additional Experience

Expert Witness Experience
Expert witness and consultant for U.S. Department of Justice:

Worked as an expert witness for the USDOJ for a medical malpractice case.
Training / Seminars
Expert consults with other Directors of Periop services and Sterile Processing managers. She speaks at events in regards to Sterile Processing and standards. She is an approved educator and teaches interested students in Sterile Processing, Infection Control, Decontamination and more. She prepares these students to achieve their certifications. Expert has also engaged in VHA conferences and speaking engagements.
Other Relevant Experience
In a Sterile Operations role as Travel Manager, Expert is responsible for:

IPS Sales Support: Supports IPS sales team as sterile processing subject matter experts to gain Customer confidence, grow product line revenue and promote STERIS solutions.

Customer Assessments: Performs strategic and operational assessments in sterile processing, surgical support areas, and endoscopy. Work with Hospital C-level leadership on sterile processing strategic decisions to meet Customer financial and operational objectives. Fiscal impact of strategic decisions ranges from $1 million to $20 million plus. Able to collaborate with Customer to determine initial assessment requirements, develop scope of work and timeframe to complete assessment, organize and perform assessment, and present professional findings with appropriate STERIS solutions to support Customer’s operational requirements.

IMS Operations Support: Provide consulting expertise to improve internal IPS sterile processing operations. Includes assessments, process improvement, and leadership mentoring to IMS outsource accounts, owned off-site reprocessing centers, and IMS staff and leadership.

Fields of Expertise

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