Intellex Acquires Expert by Big Village

We're thrilled to announce that Intellex has acquired Expert by Big Village, effective March 22, 2024. This strategic move enhances our capabilities and strengthens our commitment to delivering exceptional solutions to our customers.

Stay tuned for more updates on how this acquisition will benefit our clients and experts.

For inquiries or more information, please contact us at


Expert Details

Data Analytics, Sourcing & Procurement, Source-to-Pay, Process Excellence, Sales Strategy, Sales Planning & Operations, Quote-to-Cash,

ID: 734198 California, USA

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Expert is a software veteran, with a strong background in Data Analytics, Sourcing & Procurement, Source-to-Pay, Process Excellence, Sales Strategy, Sales Planning & Operations, and Quote-to-Cash. He has worked in 5 countries in a variety of different business leadership and business development roles.

He is currently a Guest Lecturer to Undergrad and Graduate Supply Chain classes, focusing on technology enabled sourcing and procurement. He is also the Managing Director, Product Management & Operations at a Procurement Services and Technology provider focused exclusively on indirect, or not-for-resale, expenditures. Here, he leads Product Management & Operations driving the newly released 'services enabled technology' solution designed to empower Sourcing ​and Procurement professionals to ​elevate their role through a unique combination of Purpose-built Technology, Flexible Services and Market Intelligence. The platform includes products enabling Spend Analytics, Sourcing Performance Management, Sourcing Event Execution, Contract Management and Procure-to-Pay, all designed and developed with a maniacal focus on CX and a 'by practitioner for practitioners' mindset & philosophy. Additionally, he is the Founder & Principal of a boutique Business Performance consultancy that provides consulting services that enable a business to identify ways to improve it's performance - grow revenue, reduce operating costs & improve customer retention - data enabled analysis that drives a focus on the efficiency and effectiveness of it's core business process operations.

Previously, Expert worked for Symantec, now known as Gen Digital, a Fortune 500 software company that provides cybersecurity software and services. He held several roles at this company, most recently as the VP of Quote to Cash, where he was s tasked by Global Sales & Finance leadership to take over leadership of, and lead a transformation initiative for the Quote-to-Cash process with the objective of improving customer, partner and employee experience while reducing operational costs and enabling revenue growth.

SKILLS: Training & Development, Coaching, Enterprise Software, Go-to-market Strategy, SaaS, Sales Enablement, Cloud Computing, Solution Selling Strategic Partnerships, Partner Management


Year Degree Subject Institution
Year: 1999 Degree: Executive Institute Summer Hi-Tech Management Program Subject: Technology Business Management Institution: Stanford University, USA
Year: 1987 Degree: Bachelor of Informatics Subject: Computer Science, Project Management Institution: Griffith University, Australia

Work History

Years Employer Title Department
Years: 2022 to Present Employer: Undisclosed Title: Guest Lecturer Department:
Undergrad and Graduate Supply Chain classes, focus on technology enabled sourcing and procurement.
Years Employer Title Department
Years: 2018 to Present Employer: Undisclosed Title: Managing Director, Sourcing & Procurement Department: Customer Relationship Management
Managing Strategic Sourcing, Contact Negotiation and Procurement Operations services for large Retail clients.
Specialize in IT and Call Center/Customer Service related categories.
Subject matter expert in the areas of Tail Spend Management and Spend Analysis.
Years Employer Title Department
Years: 2013 to 2017 Employer: Symantec Corp Title: VP Quote to Cash Department: Finance
Led operations & drove transformation for the Quote-to-Cash process, supporting a $4.5B annual revenue software & services business. Played leading roles in several M&A Integrations, a Divestiture and several large IT System implementations.
Years Employer Title Department
Years: 2015 to 2016 Employer: Symantec Corp Title: VP Shared Services & Source-to-Pay Department: Finance
Managed operations & drove transformation in the Source-to-Pay process (Sourcing, Procurement, AP), overseeing >$1B annual indirect spend.
Lead a CFO initiative to design and deliver a Global Finance Services Delivery Model. Reported to CAO.
Delivered 21 migration projects across 10 finance process areas, including process improvements.
Delivered $2.5M in run-rate operational cost savings in 18 months
Designed & implemented a Global Shared Services Strategy to enable delivery of all finance services from the optimal location, balancing costs and service quality
Recruited, trained and operationalized a team of 180 employees in India in just 18 months
Years Employer Title Department
Years: 2004 to 2012 Employer: Symantec Asia Pacific Title: VP Sales Planning & Operations Department: Sales
Had responsibility for the entire end-to-end Sales Operations process for the Asia Pacific & Japan business. Started the role as Sr Director, then promoted in 2007 to VP. Reported to Sr VP of Sales.
• Direct responsibility for Sales Incentives & Compensation, Business Planning, Sales Strategy, Pricing Operations, Channel Operations, Large Deal Structuring, Reporting & Metrics, Sales Process, Management Cadence, Forecasting, Pipeline Management, M&A Integration, Sales Tools and Sales Training & Enablement.
• Designed, recruited and developed the team from 10 to 60 people across 8 countries, $8M budget
• Enabled an Enterprise sales force of 1200 across 14 countries doing $700M of annual revenue
• Designed and deployed locally developed tools to automate manual processes, improving sales efficiency
• Thought Leader role in annual Sales Compensation & Incentives planning
• Redeveloped Sales Leadership & Sales Training programs & events annually to support current sales themes
• Worked through multiple M&A Integrations mostly of cloud companies
• Championed several global initiatives to drive operational alignment and efficiencies
• Actively played Chief of Staff role for the Sr VP of Sales, coordinating staff meetings, QBR’s, Annual Planning & Strategy programs as well as other Exec management projects across his direct reports.
• Acted as interim leader for APJ Channel Sales and Operations as needed
• Sponsorship & Thought Leadership roles in global initiatives (1) ERP Transformation project, (2) Master Data Management for Entitlement & Customer data, (3) Steering Committee for End-to-End Renewals Transformation project, and (4) Steering Committee for Global Sales Productivity initiative
Years Employer Title Department
Years: 2007 to 2012 Employer: Symantec Asia Pacific Title: VP Renewal Sales Department: Sales
Led the APJ Renewal Sales team:
• Redesigned the organization, coverage, process and policy that drove this >$250M sales business
• Redesigned & implemented a new metrics system driving a more realistic measurement of the business
• Invested in a centralized renewal operations team to increase sales rep productivity
• Continuously delivered higher annual performance as measured by bookings growth and renewal rates
• Leveraged outsourcers for key enabling technology and services
Years Employer Title Department
Years: 2000 to 2005 Employer: Symantec Australia Title: Sr Director of IT Department: IT
Designed &built out the APJ IT organization from scratch over 4 years
• Direct responsibility for end-user support & helpdesk, server and network operations, application and data support, BA & Project Management
Years Employer Title Department
Years: 1998 to 1999 Employer: Symantec Japan Title: Director Services & Support, IT and E-Business Department: Sales
Support: Revamped the Support Strategy to leverage multiple outsourcers for Non-technical & Technical Support for the B2C and B2B products. Aggressively drove the use of technology to maximize efficiency.
IT: Separated IT tasks out of other functions, driving IT projects that directly enabled the growing business.
E-Business: Implemented a local online store for Japanese business that grew to drive a $120M/year B2C business
Years Employer Title Department
Years: 1997 to 1998 Employer: Sequel Technology Title: Director of International Sales & Marketing Department: Sales & Marketing
Responsible for Business Development in Asia Pacific/Japan including setting up a channel, marketing activities, press communication and scouting for potential investors.
Years Employer Title Department
Years: 1995 to 1997 Employer: Symantc Japan Title: Product Marketing Manager & OEM Sales Department: Sales & Marketing
Managed OEM and Channel Sales, and Product Management for the Delrina products before expanding to include all 21 Symantec Japanese products.

International Experience

Years Country / Region Summary
Years: 2004 to 2012 Country / Region: Singapore Summary: Worked for Symantec in several Sales & Sales Operations roles supporting the Asia Pacific & Japan business.
Years: 2000 to 2004 Country / Region: Australia Summary: Worked for Symantec in an IT leadership role, supporting growth in Asia Pacific & Japan region.
Years: 1990 to 2000 Country / Region: Japan Summary: Worked for Fujitsu, Delrina, Sequel and Symantec in various Sales, Marketing and Business Development roles focused on Japan and Asia.
Years: 1988 to 1990 Country / Region: Australia Summary: Worked for Fujitsu supporting the Australian business.

Career Accomplishments

Associations / Societies
SIG - Sourcing Industry Group
Professional Pricing Society (PPS)
The Customer Success Association
World at Work - Total Rewards Association (Sales Compensation)
APQC – American Productivity & Quality Center
PEX Network – Process Excellence Network (IQPC)
CX Network – Customer Experience Network (IQPC)
SSON – Shared Services & Outsourcing Network (IQPC)
BPM Institute – Business Process Management Institute
BA Institute – Business Architecture Institute
Institute for Operational Excellence
Licenses / Certifications
Lean SixSigma Yellow Belt certification (2017)
Lean SixSigma Green Belt
Sales Channel Management - LinkedIn
ExecRank Certificate of Continued Board Education
CompTIA Project+ certification (2003)
Japanese Language Proficiency - Level 2 - Association of International Education, Japan
Data Analysis Circuit - General Assembly
Certified Sourcing Professional (CSP) - SIG University (2018)
SIG University - Faculty Member - SIG | ORG (Sourcing Industry Group)

Language Skills

Language Proficiency
Japanese Fluent
English Fluent

Fields of Expertise

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