Intellex Acquires Expert by Big Village

We're thrilled to announce that Intellex has acquired Expert by Big Village, effective March 22, 2024. This strategic move enhances our capabilities and strengthens our commitment to delivering exceptional solutions to our customers.

Stay tuned for more updates on how this acquisition will benefit our clients and experts.

For inquiries or more information, please contact us at


Expert Details

Revenue Operations & SaaS Operations

ID: 739594 United Kingdom

Request Expert

Expert is an accomplished professional with a proven track record of driving revenue growth, operational excellence, and building high-performing teams. With 15 years of experience in RevOps & SaaS Operations, he has held leadership roles at numerous reputable organizations.

His expertise lies in crafting and executing effective go-to-market strategies, surpassing aggressive growth goals, and fostering seamless collaboration across Sales, Marketing, Customer Success, Services, and Product/Engineering functions. He is highly skilled in optimizing sales processes, utilizing data-driven insights, and implementing impactful enablement strategies.

Throughout his career, he has consistently delivered exceptional results, whether it's increasing conversion rates, improving decision-making through comprehensive reporting, or enhancing net revenue retention. Expert has a strong ability to translate business needs into tailored solutions, mentor and develop teams, and drive revenue generation. With a customer-centric approach and a passion for delivering exceptional experiences, he brings a unique blend of strategic vision, operational expertise, and leadership acumen. Expert thrives in fast-paced, high-growth environments, and is eager to make a significant impact in any organization.


Year Degree Subject Institution
Year: 2017 Degree: MBA Subject: Branding and Consumer Behavior Specialization Institution: Business School Sao Paulo, BSP
Year: 2017 Degree: Executive Education Subject: Marketing Strategy Planning & Execution Institution: Harvard Business School
Year: 2016 Degree: Executive Education Subject: Business, Management, Marketing, and Related Support Services Institution: Columbia University
Year: 2015 Degree: Bachelor's Subject: Marketing w Branding major Institution: Escola Superior de Propaganda e Marketing, ESPM

Work History

Years Employer Title Department
Years: 2023 to Present Employer: Undisclosed Title: VP Revenue Operations Department: Operations
Lead and scale the RevOps team
Years Employer Title Department
Years: 2022 to 2023 Employer: Capmo Title: VP Revenue Operations Department: Operations
Lead and scale the revops teams
Years Employer Title Department
Years: 2021 to 2022 Employer: Capmo Title: Director of Revenue Operations Department:
- Implemented clear opportunity qualification criteria, resulting in an increase in SDR conversion rate from 2% to 16%.
- Developed a full-funnel reporting view to drive better decision-making based on replicable insights.
- Designed an SMB program that contributed an average of 60% of total New Business revenue per month.
- Introduced Customer Health Score, leading to increased Net Revenue Retention from 98% to 110%.
Years Employer Title Department
Years: 2021 to 2021 Employer: Medallia Title: Director of Global Sales Operations Department:
Years Employer Title Department
Years: 2020 to 2021 Employer: Decibel (acquired by Medallia) Title: Director of Global Revenue Operations Department:
- Established a company-wide rules of engagement policy, promoting alignment across commercial teams.
- Created a full-funnel forecasting report to predict close rates and opportunity probability.
- Improved demo to close rates from 30% to 40% through business and pipeline enablement.
Years Employer Title Department
Years: 2019 to 2020 Employer: DueDil Title: Director of Revenue Operations Department:
- Translated business needs into tailored sales processes in Salesforce, optimizing workflows.
- Trained 30 Sales Reps on effective processes, enhancing efficiency and speed.
- Revamped reports and dashboards, provided actionable insights for leadership and C-levels.
- Developed and implemented processes for SMB, Renewals, and New Business teams.
- Implemented Salesforce Lightning Data application, generating a revenue increase of up to 200k in one year.
Years Employer Title Department
Years: 2018 to 2019 Employer: Beamery Title: Global Head of Revenue Operations Department:
- Successfully implemented Salesforce Sales Cloud with multiple sales processes and record types.
- Collaborated with stakeholders to define roles, profiles, and forecasting structure.
- Implemented Customer Success software, improving customer health tracking and renewals forecasting.
- Enhanced customer usage data storage and extraction, facilitating decision-making.
Years Employer Title Department
Years: 2017 to 2018 Employer: Thomson Reuters Title: Regional Revenue Operations Lead Department:
- Provided support to 400+ Sales Reps and 20 managers, delivering KPIs and addressing project needs.
- Contributed to Salesforce development and regression testing to ensure operational efficiency.
- Conducted requirements workshops, translating business needs into system enhancements.
Years Employer Title Department
Years: 2016 to Present Employer: Undisclosed Title: Revenue & SaaS Operations Advisor and Mentor Department:
- Assisted over 50 customers with their Revenue Operations needs, providing guidance and advice on Tech and SaaS.
- Mentored individuals and teams, sharing knowledge and best practices.
Years Employer Title Department
Years: 2014 to 2017 Employer: Salesforce Title: Regional Sales Strategy & Operations Lead Department:
- Developed corporate business strategy, optimizing key metrics and increasing efficiency by 50%.
- Trained over 200 Sales Reps on Salesforce best practices and operational processes.
- Implemented a data quality program, organizing and managing 80,000 accounts across 22 territories.
Years Employer Title Department
Years: 2012 to 2014 Employer: Kimberly Clark Title: Senior Regional Operations Manager Department:
- Managed a $2,000,000 budget and oversaw purchase orders and information extraction from SAP.
- Led product line redesign and Brazilian market launch, resulting in a 13% increase in market share.

Career Accomplishments

Licenses / Certifications
Salesforce Certified Administrator (ADM-201)
Salesforce Certified Sales Cloud Consultant (CRT-251)

Language Skills

Language Proficiency
English Native
Portuguese Native

Fields of Expertise

Request Expert

Dev Tool:

Request: expert/revenue-operations-saas-operations
Matched Rewrite Rule: expert/([^/]+)(?:/([0-9]+))?/?$
Matched Rewrite Query: experts=revenue-operations-saas-operations&page=
Loaded Template: single-experts.php