Intellex Acquires Expert by Big Village

We're thrilled to announce that Intellex has acquired Expert by Big Village, effective March 22, 2024. This strategic move enhances our capabilities and strengthens our commitment to delivering exceptional solutions to our customers.

Stay tuned for more updates on how this acquisition will benefit our clients and experts.

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Expert Details

International Multi-Award-Winning Spa Executive

ID: 739876 Texas, USA

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Expert has 14 years of experience as a multi-site Corporate Spa Director of Luxury Spas, Salons, Wellness, And Health Club Facilities. She's worked with Luxury Multi-Million-Dollar Hotels & Resorts, holding leadership experience from working throughout Europe, South East Asia, Middle East and Africa.

Resorts & Hotels: Emerald Bay Casino Resort, Sheraton Resort, Westin Golf Resort, Kempinski Resort, Robinson Hotel, Breakers Hotel, Trump Hotels, The Royal Family facilities in Qatar.

Demonstrated International Multi-Award-Winning Leadership, Vision and Strategic and Analytical Thinking, Results and Integrity. Utilized multi-location Global Leadership Expertise to drive revenue, staff, and guest experiences through successful operations.

Responsible for monitoring performance metrics to ensure facilities are profitable and operating in according to expectations. Reported directly to the Hotel & Resort General Managers, CEO, DO with proven revenue driven tangible results.

Directed some of the world’s most luxurious and largest Spa and Wellness facilities of 80,000 SQFT with 65 treatment rooms with 60 members of staff. Alongside multiple other smaller sites and teams simultaneously.

Amenities; Spa Therapy, Beauty, Wet Areas, Luxury Pools, Jacuzzis, Beach Villa Cabanas, Retail and Food & Beverage.

Leader of all departments and levels; GP, Financial Controller, Accountants, Spa Manager, Fitness Managers, Supervisors, Marketing, Receptionists, Housekeeping, Maintenance, Engineers, Lifeguards, Aestheticians, Beauticians, Therapists, Nail Technicians, Thai, Ayurvedic, TCM. Yoga, Wellness practitioners and Hairstylists.

Awarded the United States Self Sponsored Visa, The EB1-A Extraordinary Ability Honor. Completed all demanding criteria in high-level verification of proven evidence of expertise, in rising to the top of the Spa Industry. Awarded the equivalent of an Oscar Award for the Spa Industry. Recognized as one of the “Top 75 Spa Consultants in the World” GWI Chair. She has 4 International awards from Switzerland, United Kingdom, Southeast Asia.

She's been interviewed in magazines, publications, and television as an expert 31 times as of 2023.


Year Degree Subject Institution
Year: 2010 Degree: BS Subject: Applied Science Institution: CPAES APAES

Work History

Years Employer Title Department
Years: 2016 to Present Employer: Undisclosed Title: Founder Department:
Providing global oversight of the wellness and hospitality industry, working with Fortune 500 Companies, Advisory for Hedge fund owners, Venture Capitalists, Investment insight reports, Private Equity Investors and Management Consultants.
Years Employer Title Department
Years: 2019 to 2023 Employer: Donatela Resort Sanctuary Title: Principal Consultant & Corporate Spa Director Department:
Directed day to day facility operation with 13 Staff members and created and implemented strategies to drive KPI achievement and ensure efficient, profitable spa, salon, and fitness facilities, maximizing retail and treatment sales of the property. Oversaw financials, marketing, media, business development and inventory. Additionally conducted comprehensive Forbes hospitality audit reports; and provided the expert opinion on the renovation of the existing wellness facilities, for luxury conversion.
Years Employer Title Department
Years: 2017 to 2023 Employer: Emerald Bay Resort and Casino Title: Principal Spa Consultant Department:
Dubbed The Next “Las Vegas” of the Philippines, collaborating with Steelman Partners of Las Vegas, Nevada, USA for this $650,000,000 destination spa and wellness casino Resort. Conducted comprehensive analysis and research, conceptualization, design, business development, financials, tendering and construction overview. Set up the luxury Spa, Salon, Barber, and Wellness and Gym facilities.
Years Employer Title Department
Years: 2020 to 2022 Employer: WTS International Title: Regional Corporate Spa Director, SEA Department:
Overseeing 19 Countries in Southeast Asia including Australia and New Zealand with luxury hospitality property management and operator groups, Hotels and Resorts, real estate developers, and architects. Through feasibility, planning, design and operational support services for all spas, salons and wellness facilities through daily management.
Years Employer Title Department
Years: 2016 to 2019 Employer: Studio Russia, Bonifacio Global City Title: Multi-Site Spa & Salon Director Department:
Provided daily leadership for 6 spa and salon sites across the country: Manila, Cebu, Bohol, Puerto Galera, Boracay and Siargao.
Years Employer Title Department
Years: 2015 to 2016 Employer: Cascades Spa & Thalasso Title: Multi-Site Spa Director Department:
3 Luxury Spas, 4 Cabanas, including the 80,000 SQ. FT flagship spa, one of the largest spas in the world with 65 treatment rooms. Directed 60 members of staff of all levels and departments.
Years Employer Title Department
Years: 2014 to 2015 Employer: Hermas Salon Consultancy Title: Multi-Site Spa & Salon Director Department:
Covered all 3 Regions and multi-sites across Qatar, Dubai, and Abu-Dhabi and daily management of 3 Spa Directors and their teams. Led operations of financials, business development, staff SOPS, revenue, marketing, and guest experiences.
Years Employer Title Department
Years: 2013 to 2013 Employer: Dazzling Diva Title: Multi-Site Spa & Salon Director Department:
Owned by the Royal Family the Al Thani’s. Hired by and reported directly to the Al Thani, Sheikh of Qatar. For exclusive usage by the Qatar Princesses (Sheikhas) and VIPs at the luxury salon and at their second site at their Private Palace and Multiple Villa Guest homes. Brought the salon into profit within the first month of joining, after two years of financial deficit. Management of operations, budgets, showing a proven sales track record in both sales and marketing.
Years Employer Title Department
Years: 2009 to 2012 Employer: Spa Nourifusion Title: Owner & Director of Spa Department:
Luxury Wellness Oasis, Managing Director of daily operations. Achieved a profit after invested expenses by Q4 Y1 and upgraded to an extensive 10,000 sq. ft. space spa into the Orchard Road Hotel. Holding a management style as a strategic leader with focus on business development, market research, and streamlining a team to achieve goals. Held reputable excellent standards of customer services through guest satisfaction, communication and creating a successful and positive atmosphere for guests, VIPs, and staff. Hands on services, sales, training, and operations.
Years Employer Title Department
Years: 2008 to 2008 Employer: Guerlain & Spa Chakra Title: Beauty & Spa Therapist Department:
Training For Therapeutic Services: Holistic Body, Beauty, Facial and Water Therapies. Fruit, Whitening, Paraffin, Acne. Collagen, Aromatherapy, Galvanic Facials. Skin Structure & Functions. Analysis. Face, Neck & Shoulder Massage -Swedish. Lymphatic, High Frequency & Faradic. Aromatherapy, Swedish, Balinese Massage. Scalp Massage / Lip Treatments, Eyelash Tweezing and Tinting. Makeup Application. Hydrotherapy / Vichy Shower. Body Scrub & Wraps and Body Slimming.

Career Accomplishments

Associations / Societies
• Membership: Singapore - Board Member of Journal of Procedural Dermatology
• DSA: Day Spa Association Member, Scottsdale Arizona, United States
• ISPA: International Spa Association Member
Licenses / Certifications
Health Club & Gym Management Certificate, The American Sports & Fitness Association (2022)
Certificate of training - Spa Chakra, Gstaad. Switzerland (2002): Body and Beauty treatments. Spa Chakra Alliance is a worldwide network of luxury Spas.
Esthetic Course of Certification, Sekar Jagat Jimbaran (2008)
Beauty Therapist Course Level 3, FIL Beauty Spa Academy (2008)
Awards / Recognition
• EB1-A Extraordinary Ability Visa. Self-Sponsored Permanent Residency Holder, United States of America – USCIS - Verified all demanding criteria to be awarded the equivalent of an Oscar Award for the Spa Industry. Proven evidence of expertise in rising to the top of the spa industry.
• Recognized as one of the ‘Top 75 Spa Consultants in the World’ by GWI Initiative Chair.
• Award Winner, Best Spa Consultancy Asia, Resorts and Retreats Awards
• Award Winner, Top 100 CEO’s
• Award Winner, Best Spa Consultancy Asia, Hotel Spa Awards
• International Award Winner, World Luxury Spa Awards
• Finalist for The World Spa and Wellness Awards
• Invitation only conference: Global Wellness Summit (GWS)
Publications and Patents Summary
Expert has 17 publications and has been interviewed as an expert over 30 times.

Fields of Expertise

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