Intellex Acquires Expert by Big Village

We're thrilled to announce that Intellex has acquired Expert by Big Village, effective March 22, 2024. This strategic move enhances our capabilities and strengthens our commitment to delivering exceptional solutions to our customers.

Stay tuned for more updates on how this acquisition will benefit our clients and experts.

For inquiries or more information, please contact us at


Expert Details

Commercial Real Estate & Emergency Planning Expertise

ID: 739717 California, USA

Request Expert

Expert is an accomplished real estate professional with over 30 years' experience in the industry. Currently holding senior management positions across a variety of real estate companies, Expert began her journey in Los Angeles, California, as a Building Secretary at Cushman & Wakefield

Throughout her career, Expert has gained expertise in managing retail, industrial, luxury residential, and office properties of varying sizes and classes.

In 2011, she earned a Certificate of Fitness from the Los Angeles Fire Department. She is highly capable of developing emergency plans, conducting tenant and staff training, and performing annual fire safety system testing in high-rise buildings. She has a proven record of accomplishment of establishing policies, procedures, contracts, and major systems maintenance -- as demonstrated in her work with JLL, where she played a critical role in the successful launch of a new 37-story mixed-use building with office, hotel, and residential components.

Expert has managed a variety of property types, such as high-, mid-, and low-rise office, suburban office park, industrial, retail, shopping center, luxury residential, bank facilities encompassing trading floors, call centers, branches, and private banks. Her lengthy tenant roster includes RBC Wealth Management, The Pohlad Companies, BMO Harris, Ranstad, Bruegger's Bagels, Caribou Coffee, CBS Radio, Abercrombie & Fitch, Bed Bath & Beyond, Verifi, Singapore Airlines, Citibank, and the SEC.

In addition to her hands-on experience, Expert holds the Real Property Administrator (RPA) and Facility Management Administrator (FMA) designations from the Independent Institute for Property and Facility Management Education (BOMI).

A graduate of the Master Facility Executive program, Expert maintains strong relationships with BOMA organizations in Greater Los Angeles, Minneapolis, and Saint Paul. She exhibits a passion for strengthening relationships between first responders and commercial property managers and has contributed to the field by organizing seminars, authoring white papers, and serving as an instructor for the RPA program.


Year Degree Subject Institution
Year: 1986 Degree: High School Subject: General Institution: Alexander Hamilton High School

Work History

Years Employer Title Department
Years: 2023 to Present Employer: Undisclosed Title: Founder Department:
Independent consultant specializing in all aspects of commercial property management, with an emphasis in standing up new commercial projects, fire/life safety planning & training, and DEI -- diversity, equity & inclusion.
Years Employer Title Department
Years: 2017 to 2022 Employer: Jones Lang LaSalle Title: VP/Group Manager/Senior General Manager Department: Markets
Led the successful opening of the Class A mixed-use high-rise RBC Gateway, with 1.1 million square feet of space.

Managed both commercial and residential properties, including a 5-star hotel and luxury condominiums, with multiple parcel owners.

Interpreted complex Real Estate Operating Agreements (REOAs) and created annual operating budgets

Supervised two Senior General Managers and over 2.1 million square feet of office and industrial properties.

Established all building operations, including janitorial, parking, security, and engineering.

Maintained building systems and coordinated maintenance services, repairs, and equipment replacements.

Networked and engaged in professional, industry, and government organizations, as well as moderated panels and gave presentations on positivity and diversity.

Managed parking garage contracts and organized dedicated events, such as parties and project tours.
Years Employer Title Department
Years: 2015 to 2017 Employer: Nightingale Realty Title: Property Manager Department: Property Management
Dual property manager of Gaviidae Common, a mixed-use commercial and retail condominium with four separate parcel owners.

Interpreted complex Real Estate Operating Agreements (REOAs) and managed office and retail tenants.

Oversaw building operations, including janitorial, parking, security, and engineering, to maximize rental income and minimize expenses.

Developed annual operating budgets and sales and marketing plans, and provided strategic solutions to clients and tenants.

Reviewed aged receivables and assisted with account reconciliations over $80k, and processed project change requests.

Managed equipment replacements and performed research to oversee repair issues.
Years Employer Title Department
Years: 2005 to 2015 Employer: EQ Office (formerly Equity Office Properties) Title: Senior Property Manager Department: Property Management
• Managed the 27-story high-rise office building 5670 Wilshire in the Miracle Mile.

Prepared annual budgets, scheduled expenditures, and collected monthly rent from tenants.
Oversaw building operations, including janitorial, parking, security, and engineering.

Wrote and approved emergency plans and provided training to tenants, property managers, and fire safety directors.

Directed property management program and implemented quality control oversight for more than 55 tenants across 40 property spaces.

Maintained compliance with local, state, and federal regulations and maximized rental income while minimizing expenses.

Engaged in industry and government organizations and attracted residential tenants through advertising and unit tours.

International Experience

Years Country / Region Summary
Years: 1988 to 1990 Country / Region: Heidelberg, Germany Summary: Lived and worked in West Germany for the U.S. Department of Defense (Branch Secretary for Army Resource Management)
Years: 1983 to 1984 Country / Region: Pardes Hana, Israel Summary: Study abroad in fully immersive program at agricultural school in Israel.

Career Accomplishments

Associations / Societies
Building Owners and Managers Association (BOMA) of Greater Los Angeles and Minneapolis
Toastmasters International
Licenses / Certifications
Active Licensed Salesperson, State of Minnesota
Expired Licensed Salesperson, State of California (currently reactivating)
Expired Certificate of Fitness (Fire/Life Safety High-Rise Consultant), Los Angeles Fire Department, CA
Active Real Property Administrator (RPA®), BOMI International since 2001
Active Facilities Management Administrator (FMA®), BOMI International since 2001
Awards / Recognition
BOMA Minneapolis Chair's Award
JLL Team Special Award
Presenter at BOMA International Conferences (2 years)
BOMA Los Angeles Member of the Year Award

Additional Experience

Training / Seminars
Emergency training, including manual preparation, practice drills for office building staff and tenants, certifying fire/safety directors in the City of Los Angeles in 2009 through 2015.

Presentations on positivity for property managers and diversity in commercial real estate at Building Owners and Managers Association International conferences (2 years).
Vendor Selection
Over 20 years' experience in vendor selection, RFPs, and contract administration for large and small commercial real estate projects.

Language Skills

Language Proficiency
English Native

Fields of Expertise

Request Expert

Dev Tool:

Request: expert/commercial-real-estate-emergency-planning-expertise
Matched Rewrite Rule: expert/([^/]+)(?:/([0-9]+))?/?$
Matched Rewrite Query: experts=commercial-real-estate-emergency-planning-expertise&page=
Loaded Template: single-experts.php